Reprinted by Wang Jingfu: "My opinion on the construction of security team?"

Since the first security company was established in Shekou, Shenzhen in 1984, the security service industry has gone through 30 years of ups and downs in our country. It has made great progress in social influence, social recognition, market occupation, output value and profit, business scope, etc., and has gradually formed a social industry, becoming an important guarantee for preventing crime, preventing losses, and maintaining social security. According to preliminary statistics, as of 2009, the total number of security service companies nationwide has reached more than 3,000, and the number of security employees has reached 3.5 million. Security service companies have sprouted all over the country, forming a prairie fire. The number of security employees has increased sharply, and they are serving the development of the economy. It has played an active role in maintaining public security and stability and ensuring that people live and work in peace and contentment.

In January 2010, the "Security Service Management Regulations" were officially implemented, and the security service market was gradually liberalized, which also kicked off the entry of private security service companies. According to incomplete statistics, as of the end of 2014, there were more than 4,200 security service companies nationwide and more than 4.5 million security employees. Security service companies continue to maintain a strong momentum of development. The security business has developed from a single human air defense to a comprehensive security service system integrating human air defense, technical defense, dog defense, escort, safety risk assessment, etc.; the enterprise business model is changing from extensive to intensive, joint-stock modern enterprise business model change. It is not difficult to see from the changes in numbers that my country's security service industry, which was born with the reform and opening up, has shown a vigorous development trend.

With the rapid development of the security service industry, some problems have gradually emerged. The security team is unstable, personnel turnover is frequent, the overall quality of security personnel is not high, and service awareness and safety awareness are low, which seriously restricts the development of the security service industry. Therefore, how to build a good team of security guards and provide customers with high-quality and satisfactory security services is the key to promoting the healthy development of the security service industry. In more than 20 years of experience in the security industry, the author has witnessed a series of development processes of the security industry from a staggering start to groping forward to rapid development. From a unique perspective, the author analyzes the key aspects of security team building, hoping to provide some insights into the security industry. Our peers helped.

1. Strictly control the entry and training stages, starting from the source, and grasp the initial stage of security team building

(1) Strictly control the recruitment process. Care must be taken in the recruitment of security guards. Before recruiting, recruitment conditions must be formulated first, and aspects such as age, image, health status, professional background, etc. must be considered one by one. In strict accordance with the recruitment requirements, outstanding and suitable personnel must be selected to ensure that they are of good quality. Enter the security team with character, excellent development potential and strong plasticity, and it is better to have less than to overdo. This is the most basic and important. Don’t recruit without direction. Personnel selection is very important. Recruiters should understand the purpose of candidates to work as security guards and prevent many people from adopting a "springboard" way of working. In this way, even if they are recruited, they will not be able to work for a long time and will not do well because they feel that they are just a springboard, indifferent and extremely disobedient. Management, in addition, try to recruit people who have never worked as security guards, preferably fresh graduates, so that it is easier to manage, because the working years and work performance of security guards can be described in four words, that is, "ancient, spiritual, refined, "Weird" means that the security guards in the first year are more rigid, the security guards in the second year are more flexible, the security guards in the third year become elite, and the security guards in the fourth year become weird. Therefore, long security working hours may not be good for the company. Although it is not absolute, it does make sense. Therefore, when recruiting, in addition to the needs of the client, we must also consider special positions, such as night shift positions. You can consider older veterans with families or some middle-aged laid-off workers, because they have difficulty finding a job. It is easy, you will cherish your work more and have a strong sense of responsibility. In addition, we can recruit more people from rural areas. They still cherish their work and have a single-minded and "local" nature. They can be considered because with training, they can basically be corrected.

(2) Carefully formulate training plans and conduct pre-job and on-the-job training for security team members. Based on the current situation of the security team, a training plan is formulated, with clear and detailed provisions on training objectives, forms, and progress, laying the foundation for the smooth progress of training work, formulating highly targeted training plans, and defeating them one by one through classified training methods.

Pre-job training is very important after security recruitment. If possible, independent training must be carried out. The company's requirements and management system must be explained in the pre-job training. Of course, it is also skillful. If the management system is discussed at the beginning, then A large number of people will also be scared away and feel that the management is too strict. In pre-job training, we should first focus on military training, because it can show a person's discipline and acceptance ability. If it is not good enough, we can only eliminate it from this link. In addition, we must strengthen management specialization and basic business knowledge. training. On-the-job training must be strengthened at the same time, and regular training must be conducted every year, which mainly includes repeated training on military, physical fitness, firefighting, business knowledge, laws and regulations, ideology and ethics, security guard etiquette, etc., and training plans must be customized based on on-site management conditions. If there is a plan, it must be implemented. Through training, the professional quality and mental state of security guards should be improved to a new level, and strive to achieve a radical change. As the saying goes, every security guard should be trained to be as high-spirited and energetic as a chicken to fight on the job. Through recruitment and training, we must grasp the first step of security team building to ensure that the security team building has a good start, and a good start will be half the success.

2. Strengthening the system construction is an important foundation for the management of the security team

(1) Strengthening the system construction is a key link in the construction of the security team

From the perspective of security Judging from the current development situation of the service industry, one is that it is developing too fast, and the other is that the quality cannot keep up. The country has developed a huge team of more than 4.5 million people. Although security service companies have been making unremitting efforts to improve the quality of personnel and service levels, in general, the current quality and service quality of security personnel are still unsatisfactory. Violations of laws and disciplines occur from time to time, and customer units also have strong opinions. Due to the current low cultural quality of security personnel, weak legal awareness, and poor organizational discipline, violations of laws and disciplines continue to occur, which has become a major chronic disease that affects the reputation and image of security. The deep-seated reasons for the existence of such problems are certainly related to the immature development of the security industry itself, low political and social status, and imperfect operating systems. However, it is undeniable that it is also related to security training, security, especially management. It has not yet truly become institutionalized. Therefore, strengthening system construction and insisting on implementation is a key link that needs to be solved urgently in the current construction of the security guard team.

(2) Implementing the system is an effective means of managing the security team

From the perspective of the management of the security industry, system construction is the premise and foundation for the implementation of scientific management. Once the rules and regulations are formulated, promulgated and implemented, they become the company's "small regulations" and have unshakable legal-like effects. In front of the system, managers, management cadres and security guards are all equal and subject to the same constraints. The system itself is overall and mandatory. Under normal circumstances, a system must go through certain procedures and departments before it can be formulated and promulgated, and it must also go through the same procedures and departments before it can be modified and abolished. Before modification and abolition, the original system and system provisions will not lose their effectiveness. Therefore, the system is more stable than the personal democratic style, habits, and experience of the company leader. It will not be abolished due to the appointment, dismissal, or transfer of the leader, nor will it be changed due to changes in the leader's personal views and attention. The system itself has stability and Long-term, it can ensure the stability and continuity of work. Therefore, the valuable experience and principles accumulated in the practice of the security industry for more than 30 years are relatively fixed in the form of a system. As the basis for business management and the norms of personal behavior, it will play an important guarantee role in the management of the security team. The security company where the author works currently has more than 30 tangible systems, which are revised and supplemented every year. After 2005, we also carried out ISO9001, ISO14001 and OHSMS18001 three-system standard implementation activities, which greatly promoted the quality control of security service provision. At the same time, it also promotes the improvement of the quality of security guards, thus promoting the construction of the security team.

3. Paying close attention to the implementation of the system is an important means of security team management

The faster the team develops, the more difficult it is to build the team.

With the in-depth development of the security service industry and the continuous expansion of the team, as well as the continuous improvement of various management systems, it is particularly important to pay close attention to implementation after the system is established. The following measures must be taken during implementation:

( 1) Connect with reality and pay close attention to the implementation of rules and regulations

The security company, from the manager, captain, squad leader to security guards, insists on acting in accordance with the rules. In daily management work, we must adhere to the principle of "strictness is well-founded, strictness is reasonable, and strictness is effective", act in accordance with the rules, strengthen inspection and supervision, and deal with problems in a timely manner when problems are discovered. In order to abide by the system and bring glory to the company, all team members should be called on to strengthen their study and set an example, so as to motivate other team members and strengthen positive education. For team members who violate the system, in addition to being punished according to the rules, they must also be ideologically educated to make them realize the seriousness of the problem and accept the punishment with conviction. This not only educates themselves, but also achieves the purpose of educating everyone. For those team members who do not make big mistakes but keep making small mistakes, we will never tolerate them and will be dismissed resolutely. At the end of every year, the company where the author works has to commend and reward the security guards who have performed outstandingly that year. The security guards who have made contributions to catching illegal criminals, putting out fires, maintaining internal security and order, etc. are timely praised and rewarded in accordance with regulations. . A team with a strong style, fighting spirit, and vitality must have a series of strict rules and regulations that restrict it. The same goes for the security team. Without various rules and regulations to regulate the work, life, words and deeds of security personnel, it is impossible. It should be based on the principle of combining responsibility, power and benefit, and achieve daily summary, monthly evaluation, quarterly evaluation and annual general evaluation. In addition to strict discipline, strict management, and strict inspection, we should also implement a three-level management system of "the manager guarantees the noodles, the captain guarantees the snacks, and the squad leader guarantees the points" to ensure that the subordinates are in charge at one level and each layer is responsible.

(2) Adopt various forms to digest rules and regulations

Facts have proved that in order to improve the consciousness of security guards in complying with rules and regulations, in addition to pre-job training, on-the-job training It is also particularly important that the implementation of rules and regulations is to achieve the purpose of digestion by repeating them repeatedly, every year, every month, and every day. At the same time, through 1. Adhering to positive education, reviewing and in-depth study of various rules and regulations formulated by the company, as well as relevant legal documents; 2. Connecting with reality, affirming achievements, and checking own problems; 3. Holding symposiums to summarize and communicate experience, and improve together; 4. Persist in improving the spirit of rectification while learning, and implement the enthusiasm generated in the training into providing high-quality services to achieve the purpose of digesting the rules and regulations. After the annual training for all employees, a test is also conducted to understand the employees' grasp of the rules and regulations so that problems can be discovered and solved in future training work.

Full staff training is actually a systematic ideological education, discipline education, legal education and security business knowledge education for security guards, which enables security guards to improve their ideological awareness, establish a love for security work, and enhance their An effective means of consciously complying with rules and regulations.

4. A scientific management mechanism is an important guarantee for the construction of the security team

(1) Adopt a competitive recruitment system to select and employ cadres and improve the team management level

For When it comes to the appointment of management cadres, most companies now use the appointment system. Moreover, once appointed, unless a mistake is made, there is no possibility of replacement. This method, which lacks a control mechanism and a work performance evaluation system, is unrealistic for modern enterprises, and has also resulted in the problem of "good and bad work being the same." Negative phenomena such as "doing more but doing the same thing, doing the same thing or not" have seriously affected team building and the development of basic work, suppressed the inner vitality of some managers, and inhibited the enthusiasm to work hard and strive for excellence. I believe that we need to reform the cadre and personnel system, break the stagnant situation, and introduce a competition mechanism into security work. No matter what he has done in the past, as long as he has talent, he can compete for a job, hire on the basis of merit, and constantly optimize the team. In particular, it is necessary to form a mechanism for managers who are not enterprising, not proficient in business, and do not do practical things, so as to enhance the sense of responsibility and crisis of managers, effectively reduce internal consumption, and enhance the cohesion and combat effectiveness of the team. In order to improve the level of managers.

(2) Pay close attention to team building and be the vanguard of the team

The security team is a grassroots organization working on the front line of security services. It is not only directly related to the quality of security services and The credibility of the security company also plays a vital role in team management. Therefore, we must pay close attention to team building.

The first is to carefully choose the squad leader. Whether the squad leader is selected accurately is crucial to the management of the first class. In order to strengthen team building, we broke the old employment model. When selecting team leaders, we are informal and non-compassionate. No matter what kind of team member they belong to, as long as they love the security industry, work conscientiously, and can contact the masses, as long as they have certain organizational skills and work level, He was selected to be the leader of a class. The second is to strengthen the training and education of squad leaders. The company where the author works must formulate a manager training plan every year, and regularly train managers in business and management skills to improve their professional skills, management level and organizational capabilities, and enhance their professionalism and sense of responsibility. In addition, they are also subject to regular assessments and those who are incompetent are promptly replaced. The third is to establish a class meeting system. The security class holds a class meeting once a week to summarize and inspect the week's work, solve problems in a timely manner, and use the class meeting to frequently carry out heart-to-heart discussions, so that the security class forms a united and fighting group. The fourth is to implement the dual leadership and three-level management system of the team. The on-duty security guards are generally under the dual leadership of the security company and the customer security department, so that the customer security department can strengthen the daily supervision, education and management of the security guards.

5. Stabilizing the team is an important measure for the construction of the security team

(1) Strengthen management and vigorously strengthen political and ideological work

The development of the current security industry must maintain Team stability is very important. At present, security companies come and go like water. About 2/3 of the security guards are on the move every year. Frequent personnel turnover is not conducive to the stability of the security team and the management of the team. According to incomplete statistics, the annual security guard turnover rate in Shenyang City is around 70%. This ratio seriously restricts the management of the team. Security guards come from all over the world. The overall quality of the team is poor, their political and cultural levels are not high, and their concepts of legality and organizational discipline are poor. Their motivations for participating in security work are different. Some are to temporarily escape poverty and make a living, and some are using security as a springboard. There are opportunities to find other ways, and some come to the city to broaden their horizons without long-term plans. In addition, they are simple-minded, have poor rationality, have weak self-control, do not understand policies and working methods, and cannot deal with complex problems. These serious problems restrict the development of the team. While building material civilization, we must also pay attention to the construction of spiritual civilization. In addition to strict pre-job training, this team must also carry out a lot of political and ideological work and carry out various forms and levels of educational activities to enable the majority of security guards to Correct work motivation, fundamentally solve the deviations in outlook on life, world view, and values, establish a conscious sense of service, enhance professional ethics, and find your own position. Organize security guards to learn from heroes and role models, actively commend good people and good deeds, vigorously promote the spirit of dedication and dedication, and enhance the sense of honor and responsibility of security guards to do their jobs well. Carry out reading activities, run a learning garden with rich content, carry out amateur cultural and entertainment activities, activate the atmosphere, and create a relaxed, harmonious and cohesive working atmosphere. This is an important measure to maintain team stability and is also the primary issue in security team management.

(2) Cultivate security guards into high-tech, multi-faceted talents

From a practical point of view, in addition to material treatment, another important factor that affects the stability of the security team is security The job is not a popular profession. In the words of the security guard himself, "You cannot learn skills as a security guard and have no development prospects." Security guards have a low sense of professional belonging and social identity. Regardless of whether this statement is correct or not, it at least illustrates one problem: security guards attach great importance to technology and are eager to learn some skills at work to lay the foundation for another career in the future. It seems that the requirements for security companies are getting higher and higher. Security service companies should expand their service areas and implement diversified operations, from simple guarding, patrolling, guarding, escorting, and personal escort projects to security inspection, security technology prevention, security risk assessment, computer network information security, risk management, and crisis management services Business and so on. The service areas of security companies have expanded, and the requirements for security guards, including cultural quality and professional level, must be improved accordingly.

In order to meet the demand for talents in the development of the industry, security guards must also strive to master multiple skills and transform single technicians into composite technicians. This makes them useful in the security industry and enhances their sense of professional belonging. In order to achieve the purpose of stabilizing the team, it is more conducive to team management.

(3) Care about the lives of security guards, and solve some practical problems while doing ideological work

All employees must care about each other, and when team members have life problems or problems, When the working mood is high, we must do a good job in ideological work education and communication. At this time, the team leader must play a role and communicate well. We cannot rely solely on grassroots managers. Do not give employees the feeling of being superior. We must pay attention to them and speak to employees. Their importance, their work achievements must be affirmed, so that employees will work harder. Sometimes increasing wages is not the best way, especially for security guards. They want to be recognized and respected by others, especially Leader’s recognition.

Caring about security guards is not an empty talk. The security company where the author works has to have dedicated personnel go to the grassroots level to conduct research every once in a while. The first is to find out the quality of security services and whether they meet customer satisfaction; the second is to understand the ideological trends of security guards in recent times; the third is to understand the security guards What are the difficulties in your living situation? For example, there are security guards who are sick at home, whose children have difficulty going to school, who have difficulty living at home, who usually travel far to work, etc. After the company verifies the situation, it will be resolved in a timely manner. Once the above is done, it will also play a certain role in the management of the team.

(4) Establishing a good salary system is also another measure to stabilize the team

In addition to having a good system and standardized and complete rules and regulations, the company must have a high overall quality of the security team , If you have a strong service concept, you must make a security salary evaluation plan. In today's society, the economy is a concern for everyone, so if you want to recruit good security guards, you must make them feel that their salary is higher than that of surrounding peer companies. They will feel proud that they can enter such a company, and they will Cherish this hard-won job. If the company does a good job in evaluating the salary plan and improves the salary system, the turnover rate of security guards will decrease, the quality of personnel will improve, and the service concept will be strengthened. This question is more realistic, but it does work.

(5) Doing a good job in corporate culture construction is also a powerful measure to stabilize the team

In the current era of knowledge economy, corporate management has been managed by past experience and system management. Entering a higher level of scientific management and cultural management, enterprises, under the guidance of a certain value system, choose consistently advanced concepts, infiltrating behavioral and cultural methods, and exerting a subtle influence on the security team in terms of restraint, cohesion, motivation, and integration. . A team without a cultural foundation cannot be long-lasting and stable. For this reason, as a manager, we must advocate "managing people with scientific systems, retaining people with good treatment, motivating people with vigorous careers, and edifying people with advanced culture."

Regarding security work, you will feel bored after doing it for a long time, especially after get off work. If you do not manage it well at this time, it will easily cause the security team to lose discipline. At such critical moments, in addition to constantly instilling the importance of safety, In addition to the nature and importance of the job, employees should also improve their spare time life, so that they feel that life is full every day, such as training, training, entertainment competitions, etc. In this way, they feel that they have both military life and social fun. , which can not only provide unified management but also increase the cohesion and combat effectiveness of the overall security team.

In summary, only by continuously strengthening team management, improving management systems, improving quality in all aspects, and continuously strengthening the cultivation of professional ethics can we gain a firm foothold in the fierce competition. The security service industry Only by gaining social recognition can we make greater contributions to economic construction and maintaining public security order. After the promulgation of the "Security Service Management Regulations", the security service industry is gradually moving towards formality. Only by working hard to manage the team well can the future of the security service industry develop.

Facing the future, difficulties and hopes coexist, challenges and opportunities coexist. Through our strict management and good management of the team, the quality of our team will definitely meet the requirements of all aspects, thereby providing satisfactory security services to achieve customer satisfaction and social recognition.

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