Standard working procedure of restaurant usher

Receptionist, Waiter, Hostess Job Name Receptionist Label Receptionist, Waiter, Hostess Definition "Responsible for politely welcoming guests in the restaurant and guiding them to the right seats. The following is the workflow of restaurant greeter I arranged for you for your reference. Welcome to read!

The duties of waiters in western restaurants. Hierarchical relationship

Direct supervisor: western food foreman

Second, the job requirements

1, high school education or equivalent, with more than one year working experience in hotel service.

2. Serious and meticulous work, correct work attitude, and certain public relations and social knowledge.

3. Good language skills, clear speech and quick response.

4. Good health, dignified appearance and good temperament.

Third, job responsibilities

1, dress neatly and courteously, attend team meetings and obey superiors.

2, master the guest's situation, responsible for accepting the guest's phone and booking face to face.

3, do a good job of preparing before meals and finishing after meals, and do a good job of sanitation and cleaning of this position.

4. Welcome guests warmly and actively, and arrange all dining guests to be seated according to the service procedure.

5, familiar with the menu and wine knowledge, master the corresponding service skills.

6. Understand all relevant knowledge of the hotel. Feel free to answer all the questions of the guests.

7. Participate in various training activities organized by hotels and departments.

8. Make statistics on the number of diners, tables and business in the restaurant, and make written records.

9. Maintain good relations with guests, superiors and colleagues, accept complaints from guests and report to superiors in time.

10, assist the restaurant to do a good job in promotion.

1 1, consciously abide by the rules and regulations of the hotel and the department.

12. Complete other tasks assigned by superiors.

The job of the usher is to do the following things: 1. After confirming the guest's situation, the usher held the menu in his left hand and indicated the direction of the guest in his right hand, and said politely, Mr. XX, please come this way. ?

The greeter should pay attention when gesturing with his right hand, and don't use one finger to indicate the direction. Fingers together, palm up gesture is the direction for managers;

When the greeter gestures with his right hand, he should reach out his hand to his eyes and move his feet with the guests. Don't ramble, don't stop talking unless you pay attention to being consistent with the guests;

4. When guiding the guests to their seats, the usher should signal to the guests standing in front and make clear the direction with gestures;

5. Guide the guests to sit down, try not to detour, and always introduce them in the main channel of the restaurant;

6. When being led to the seat, you should ask the guest's opinion first. At this time, the usher should be behind the chair in the main seat and signal to the guests. Mr. XX, are you satisfied with this table? If the guests have other choices, they should take the initiative to coordinate according to the situation.

7. After the guests are seated, the usher should assist the restaurant waiter to pull the chair for the host. After the guest sits down, open the menu, put his hand on the guest's left and say, Here is the menu. Please order. ?