What does customer service mainly do?

The main responsibilities of customer service work:

1, conscientiously implement the company's sales management regulations and implementation details, and strive to improve their own business level.

2. Actively complete the work objectives stipulated by the company or promised by the department.

3. Provide customers with active, enthusiastic, satisfied and thoughtful services.

4. Provide business consultation for all kinds of customers of the company.

5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.

6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).

7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.

8, responsible for answering customer complaints phone, make phone records.

9. Complete other tasks temporarily assigned by superior leaders.

Extended data:

Many friends who want to apply for this kind of job are concerned about the job responsibilities of customer service specialists. Maybe your guess is different from the requirements of the recruiting company. In order to be prepared, today, we might as well learn about the job responsibilities of customer service specialists in various industries.

Financial customer service

1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;

2. Be able to find the needs and opinions of calling customers in time, and record and report them.

3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;

4. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;

5. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.

References:

Baidu encyclopedia-customer service specialist