Summary of Personal Work in 2020

Time always flies. When we finish our work, we should do a good job summary. The following is a summary of my personal work in 2020 for your reference only. Welcome to reading.

A brief summary of personal work in 2020 (1) In 2020, I adhered to the service concept of "patient-centered", carried forward the revolutionary spirit of saving lives with a serious and responsible work attitude, did a good job in nursing and completed the work tasks conscientiously. The summary is as follows:

First, do your duty and do a good job in nursing.

As the saying goes: "three points of treatment, seven points of care", after more than 20 years of nursing practice, I feel the importance of nursing work more and more. In my daily work, I insist on dressing neatly and generously, using polite and standardized language, being kind and polite. Strictly abide by medical ethics norms and operating procedures, carefully write nursing records, do everything possible to alleviate the pain of patients, and do their jobs safely.

No matter the family members of employees or local patients, I always treat patients as relatives, with a good attitude, friendly words and gentle movements, patiently answering patients' and their families' inquiries about the illness, as well as matters needing attention in family treatment and health care. There was no verbal conflict with patients, and there was no dispute caused by service attitude, service efficiency and service quality, which was well received by patients and their families.

Second, play a role and do a good job of help and care.

For patients, nursing is not a job that a nurse can manage, but a job that requires team rotation. In recent years, hospitals have added new strength to the nursing team. In the work, we can give full play to our advantages of high qualifications and rich experience, actively help young nurses, explain business technology and knowledge of communicating with patients, solve difficult problems in nursing business, guide the implementation of nursing measures, help young nurses grow up as soon as possible, and make their own contributions to the improvement of overall nursing level.

Three, continuous learning, improve the ideological and professional level.

In the past year, I was able to understand the instructions and rules and regulations of my superiors through newspapers, television and political studies. Through the study, the level of political theory has been improved, the service attitude has been further corrected, and the intention of doing a good job and consciously maintaining the good image of the hospital has been strengthened. At the same time, actively participate in business learning and skills training organized by hospitals and departments, and insist on self-learning related business books. By constantly learning new knowledge and renewing my knowledge accumulation, I have better improved my professional quality and business potential and adapted to the growing needs of medical professional development.

With the development and progress of society and the improvement of people's quality of life, patients have higher and higher requirements for nursing quality. In the future work, I will further firmly establish the idea of "serving patients and shaping the image of the hospital", stand on my post, work hard and perform my duties, adding luster to the overall image of community medical staff.

Summary of personal work in 2020 (II) Generally speaking, the security office has entered the regularization construction, with a good development trend, but there are still some shortcomings in its work. The work of the past year is summarized as follows:

First, pay close attention to fire prevention and theft prevention to ensure market safety.

Market security is the most basic guarantee for market operation, which is closely linked with market development. Safety responsibility is more important than Mount Tai, and fire protection work is more related to the life and death of the market. In peacetime, security work has a long way to go. In order to ensure the safety of the market without accidents, the department has formulated a series of work plans and safety emergency plans. Let each team member tighten the string of "safety" ideologically first, and then determine the key areas of safety work and the joint defense with the South Gate Security Section. Start from every link, carefully check, find and eliminate potential safety hazards in time, and control potential safety hazards in the bud. In addition, the department ensures that there are enough people on standby every day to respond to emergencies at any time and on time. Through the joint efforts of all participants, there were no major accidents, thefts and criminal cases in the market this year, ensuring the prosperity and stability of the market.

Fire fighting is the most important safety work. It is the focus of the company from beginning to end. In order to do a good job in fire control, let the company leaders rest assured. We follow the guiding ideology of putting prevention first. A detailed maintenance plan is made, and various fire-fighting facilities are inspected and maintained regularly or irregularly, and smoke bombs on the market are replaced and supplemented in time to ensure the normal operation of various equipment. At the same time, strengthen the work of smoking ban and high-power electrical appliances, contact the fire department of Nandamen and ask them for help in time. * * * cooperate to eliminate the alarm, * * * cooperate with management * * * to ensure safety. In view of the current market situation, we have formulated a detailed and feasible fire-fighting plan and organized team members to carry out professional fire-fighting knowledge training. Due to a lot of preventive work, there was no fire accident in the market this year.

Second, improve the quality of team members and do a good job in market service.

In order to build a high-quality security team and serve the vast number of business households in the market. The department has formulated strict admission standards and management regulations. To strictly control the admission of players, it must meet three standards, namely "recruitment standards, probation standards and admission standards". Over the past year, the department has carried out a series of training, study and ideological education activities, and let the team members participate in the formulation of training and education content. Through the study of gfd, civilized language and code of conduct, and through the weekly military training, the team members will first change their appearance and establish their own image. Then, through the study of "outlook on life, my responsibility for the rise and fall of the world", I changed the negative thoughts of the players, established correct values of life, and improved the quality and accomplishment of the players to some extent.

Because of the particularity of security work, business households often ask security guards to solve any difficult problems, so security guards must have high-quality service concepts and timely and effective solutions. From the service attitude, the department can solve it immediately, and other departments need to take the initiative to contact to avoid business households looking for it again. Feedback the opinions of business households to the company leaders in time. Over the past year, the Security Department has taken service as the main content of its work. The Security Department has also held many meetings to discuss, impart experience and conduct special studies, so that team members can realize the importance and necessity of service and actively cooperate closely with other departments in their daily work, which has played an important role in creating a good business environment and better service.

Third, handle disputes flexibly and maintain a good market order.

Our xx market is located in a prime location, with a wide variety of market operations, a large flow of people every day and many market disputes. To this end, the department specially sent people to Jianning police station to learn how to deal with various disputes externally. Whatever the reason, the main thing is to convince both parties first, then ask the situation carefully, divide the responsibilities, and try to make both parties reach an agreement. In maintaining market order, the department has successively introduced strict management measures and long-term management. In particular, the idle personnel, small vendors, vehicles outside the door and so on have made clear treatment opinions. Effectively improved the market order.

In this year, although the work of the security department has made certain achievements, there are still some problems, and the shortcomings need to be profoundly summarized and corrected. The image quality of players needs to be further improved. The management level of this department needs to be improved. The work of the department is still far from the requirements of the company leaders. Fire fighting needs to be strengthened.

In the next year's work, our department will focus on the shortcomings, combine the actual situation of the department, foster strengths and avoid weaknesses, and work hard to establish the image of xx company and improve the internal construction of the security department. I believe that under the guidance of the company leaders and the efforts of all the staff in the department, we will achieve better results in the new year.

Summary of Personal Work in 2020 (3) As a telephone customer service, I used to think that my job was just to answer questions for customers. But after facing all kinds of customers, I completely changed my mind. My summary of this year's work is as follows:

I. Personal situation

Ideologically: As a customer service employee of xx, I am consistent with the company in concept-"Insist on providing the best service to customers!" In the work training and study, constantly improve their ideological awareness, learn the company's philosophy, and correct the shortcomings in the work. Enthusiastic and kind-hearted, take the initiative to help colleagues, be serious and responsible for their own work, and have a strong sense of responsibility.

Work: Try to finish your own work, learn to improve yourself in time if you don't understand, give priority to customers when answering questions, give priority to appease customers' emotions, and solve problems for customers as quickly as possible. Learn from your work, record and reflect on your colleagues and yourself to prevent problems from happening next time.

Interpersonal communication: make friends in the company, improve interpersonal relationship, strengthen communication between colleagues, help each other, learn from each other's experience, and strive to improve work ability. As a customer service, I always have to communicate with all kinds of customers, sometimes I feel helpless and sad, but we always comfort and help each other to make the work go smoothly.

Second, the work situation

At work, I am strict with myself from the beginning, not to make mistakes in my work, and always solve problems for customers after I have made all the preparations. Although there is no problem, it is difficult to improve my grades and I am always criticized. After reviewing myself again, I changed my working style and started my humanized work. When communicating with customers, I should give more consideration to their situation and make them feel more convenient. Gradually, I also like this feeling and try to do my work better.

Third, shortcomings in the work.

At present, my biggest deficiency is that I don't know enough about the company's products. In front of many professional clients, I may not know as much as my clients, which is really shameful. In order to prevent this kind of mistake from happening again, I want to learn more about product knowledge, and the only way to improve myself is to reserve. I believe this can also effectively enhance the company's image!

Fourth, summary.

The year's work is over. To tell the truth, the work of customer service is relatively simple, but only by finding fun in the work can we find our goal and move on! In the next year, I will also work hard towards my goal!

Summary of Personal Work in 2020 (IV) It has been more than a year since I joined xx Company. There, I went from a student to an employee, learned more knowledge and skills, and improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things get together, and I feel a little overwhelmed and seem to be in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we must first make an overall plan for the work, and then start from the details, adhere to good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. At this moment, I have been able to arrange my work as a whole and try to handle the details of my work properly. Strive to give you the best support and service, constantly improve your professional level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Adhere to good working conditions.

Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by adhering to good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable skill for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I lack the initiative and initiative of communication in many cases. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can I finish my work better, but I can also help myself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, we can cooperate with colleagues and do a good job in unity and cooperation. This is also deeply felt at work. I will, as always, cooperate seriously, forge ahead, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

Going out of school and entering the workplace for the first time is very lacking in skills and experience. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my skills.

At present, I have studied relevant professional knowledge, including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related materials. The knowledge of financial accounting is also lacking, and I am learning this knowledge. After these studies, my skills have been improved to a certain extent. I hope to have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work result

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems

The front desk work is exquisite, but there are many places I haven't done yet. In terms of service guarantee, the sanitation of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone. When receiving the instruction from the leader to complete a certain job, there will often be a jam in the execution. This has something to do with my understanding of tasks and instructions, my flexibility in problems and my actions. Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

During the one-year work, I really learned a lot, and I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.

Summary of Personal Work in 2020 (5) The work of the first school year will soon be over. Looking back on the work in the first school year, I was busy with both gains and losses. In order to carry forward the achievements and improve the shortcomings in the future work, I will summarize the work of this school year as follows:

First, the ideological aspect.

I have a correct mind, care about state affairs, and can take part in political study with my heart. I take part in all kinds of school activities with my heart, study the education law seriously, and teach myself relevant theoretical knowledge about education and teaching.

Second, teaching.

This school year, I feel very burdened and stressed. Therefore, we dare not be careless in teaching, and strive to change our self-concept, adapt our teaching methods to students' learning methods, and constantly improve our own shortcomings. Therefore, when preparing lessons, I carefully study teaching materials, teaching reference, study new curriculum standards, and learn from other teachers with an open mind. Strive to thoroughly understand the teaching materials and find the key points and difficulties. In order to have a good class, I look up information on the internet and concentrate on the advantages of others to determine my own teaching ideas. In order to make students feel the knowledge and materials they have learned more intuitively, I carefully look for courseware, make courseware and prepare and make teaching AIDS. Try to use a variety of teaching methods, proceed from students' reality, pay attention to arouse students' learning intention and creative thinking, and let students have the potential to draw inferences from others. After class, carefully summarize the unexpected events and temporary inspiration in class and write a good reflection.

Third, moral education.

Moral education is the top priority of school work, and teacher love is great and sacred. Teacher's love is the noblest emotion among human complex emotions, which embodies the spirit of teachers' selfless dedication. Love is the duty, and respecting, understanding and trusting students is the basis to eliminate the blind area of education.

Respect for students requires respect for their personality. Although teachers and students are in different positions in the process of education and teaching, they should be equal in personality, which requires teachers not to be overbearing and not to insult students by using their position and power. Understanding students should start from the psychological development characteristics of teenagers, understand their requirements and ideas, and understand their naivety and naivety; To believe in students, we must believe in their potential, and let them exercise in practice and grow up through tempering. Only in this way can students reduce their attention distance from teachers. The teacher's duty is not only to teach students knowledge, but more importantly, to guide them to learn the basic skills of life and survival, as well as the basic code of conduct for being a man.

Education is a continuous, innovative and endless work. The society is developing, the times are advancing, and the characteristics and problems of students are constantly changing. As educators with a sense of responsibility, we must discover, study and solve new situations and problems in student education management with a high degree of sensitivity and consciousness, master their characteristics, discover their laws, and do a good job dutifully, so as to complete our sacred historical mission.

In short, I have been able to finish my teaching tasks and work on time since the beginning of school. In the future work, we must foster strengths and avoid weaknesses and do our job well.