Communication strategies to win good popularity

Chapter 1: 35 coup to win good popularity and enhance the value of the workplace.

Chapter two: Seven unhealthy psychology that must be rejected when the workplace is popular.

Chapter III: Clever use of "psychological effect" in workplace communication.

The workplace is the base for cultivating people's perseverance and all-round talents. If you want to get good grades in the workplace, you must learn how to deal with people. So, what are the principles of workplace communication? What are the workplace communication skills?

35 smart words win good popularity and boost workplace value.

When complimenting, you should say.

1. Praise behavior instead of individuals.

For example, if the other person is a chef, never say, "You are a great chef." He knows that there are better cooks than him. But if you tell him that you will eat in his restaurant half the week, it is a very clever compliment.

2. Express compliments through a third party.

If the other person hears your praise indirectly through others, it will be more surprising than if you tell me directly. On the contrary, if you criticize the other party, don't tell the party through a third party to avoid adding insult to injury.

3. Be polite.

Politeness is to show your respect and gratitude, so enough is enough. Someone has done a little thing for you, just say "thank you" and "I'm sorry to trouble you." As for "I am a poor scholar, please advise me." Such sentimental pleasantries can be omitted.

4. Just say thank you in the face of others' compliments.

When people are praised, most of them will answer "not bad" or accept it with a smile. Instead of this, it is better to accept it calmly and say thank you directly to the other party. Sometimes people praise our clothes or something, if you say, "This is just a bargain!" " "This will make each other embarrassed.

5. Appreciate the magnanimity of competitors.

Don't say "but" when your opponent or annoying person is praised. Even if you disagree with the other person, you should say, "Yes, he works hard." Show your generosity.

Never criticize.

6. Criticism also depends on the relationship.

Suggestions may not be taken seriously. Even if you mean well, the other party may not appreciate it, or even misunderstand your kindness. Don't criticize unless you have a certain friendship or trust with the other party.

7. Criticism can be very enjoyable.

An acceptable statement is: "I have some ideas about you."

8. Time is of the essence.

Don't do it on Monday morning. Almost everyone will have the symptoms of "Monday blues". In addition, don't leave work on Friday, so as not to ruin the mood of the other party's weekend vacation.

9. Pay attention to the occasion.

Don't criticize your friends or colleagues in front of outsiders, just say these words behind closed doors.

10. At the same time, suggestions are put forward.

In addition to criticism, you should also provide positive suggestions for improvement, so that your criticism can be more convincing.

Be careful when you answer.

1 1. Avoid self-evident answers.

Like "no, it should be". It's like you're picking a fight. In addition, what we often say about "hearing" is that you hear the news through hearsay. Not appropriate.

12. Don't answer "Sure enough!"

This is a terrible statement. Hearing this kind of response, the other party will inevitably think, "Are you asking knowingly?" So just go along with that voice and say, "Yes!"

13. Get rid of useless phrases.

Everyone has the habit of saying something, but it is easy to make people feel disgusted. For example, "You know what I mean?" "Do you know?" "basically" and "to tell the truth"

14. Remove unnecessary "noise".

Some people are used to adding auxiliary words like "ah" at the end of every sentence, such as "that is to say" and "of course". On more formal occasions, they are not serious enough.

15. Don't ask each other "What does your company do?"

You met a man at an event who introduced himself as working in a company. Never ask, "What does your company do?" This activity may be held by their company. I don't know. It's embarrassing. Don't say, "I heard you did a good job!" " "Because the other party may have lost 30% of its performance this quarter. You should say, "What position do you hold in the company? "If you don't know each other's occupation, don't ask, because he may not have a job.

16. Don't ask strangers "Why?"

If you don't know each other, ask them "why?" Sometimes it's just asking questions and prying into other people's privacy. For example, "Why did you do that?" "Why did you make this decision?" All these problems should be avoided.

Do face and give it to others.

17. Don't think that everyone knows you.

Never say, "Do you remember me?" When you meet someone you have met but don't know. In case the other person can't remember, it will be embarrassing. The best way is to introduce yourself first: "Hello, I'm XXX. Nice to see you again. "

18. You can refuse without being rude.

When eating, if the host recommends a dish you don't want to eat, you can say, "Sorry, I can't eat this dish. I will eat XXX again. " Let the other person feel that you really like it and thank them for the food. If you are full, you can say, "These dishes are delicious. If you are not full, I really want to eat more. "

19. Don't show that you are better than the other party.

When talking in social situations, if someone says that he has just been to new york for a week, don't say that you went for a month last time, which will ruin the conversation. It's better to follow each other's words and share your feelings and love for new york.

20. Don't correct others' mistakes.

Don't be too cocky to correct others' pronunciation, grammar or facts, which will not only make them feel embarrassed, but also show that you love expression.

2 1. If you don't understand, don't pretend to understand.

If you don't know the topic of the conversation, say frankly, "I don't know this question." Others will not continue to embarrass you. It's easier to say the wrong thing if you don't pretend to understand.

Look at your face, don't be impulsive.

22. Master the principle of 1 sec.

When listening to others, pause 1 second before answering, which means that you have just listened carefully. If you reply immediately, it will make people feel as if you have been waiting to interrupt each other at any time.

23. Listen to the unspoken words.

When you listen to others, you hear what they know and are willing to tell you. Besides listening, we should also "observe". What is his behavior? What is your job? How to allocate time and money?

24. Everything is fine when the time is right.

When you have something to discuss with your colleagues or supervisors, choose the right time according to the importance of your problem. If it is personal, don't disturb him when he is lost in thought. If you don't know when the other person is free, you might as well write to him first.

There is a way to be embarrassed.

25. Smile and refuse to answer personal questions.

If someone asks you a personal question that you don't want to answer or a question that makes you uncomfortable, you can smile and say, "I can't answer this question." It won't embarrass each other, and it can keep its bottom line.

26. Turn around and refuse.

In many social occasions, drinking is always inevitable. Don't just say, "I don't drink." To spoil everyone's fun. Humorously said, "I'm good at pouring wine for everyone."

Say your name first.

If you forget the other person's name, it will be regarded as a formal occasion. If you introduce your name to the other party, or take out your business card, the other party will report your name and business card conveniently, thus avoiding the dilemma of not saying the other party's name.

28. Improper gossip mouthpiece.

When a group of people talk about someone's gossip or rumors, don't just agree, because what you say will reach the ears of the parties. The best way is to say "I don't know what you said" without taking a stand.

29. Issue a "farewell order".

If you think it's almost time to finish the conversation or see the guest off, but the other person doesn't seem to have the intention to get up and leave at all, you can say, "Sorry, I have to make a phone call, it may take a while" or "Thank you very much for coming today". You can also look at your watch and let the other person know it's time to go.

30. Make the other person feel important.

If you ask a senior for help, you can say, "Because I trust you very much, I want to discuss it with you" to make the other person feel respected.

Correctly evaluate subordinates.

How can a supervisor communicate with his subordinates in order to speak appropriately without hurting the relationship? In the internal education and training, Chengzi Enterprise Management Consulting Company taught the new supervisor five communication rules.

3 1. Describe the present situation directly.

When you disagree with your subordinates, don't criticize them directly, but explain the differences.

32. seek answers.

If the subordinate doesn't behave well, you should ask him how to solve it, and don't take a threatening attitude.

33. Help.

If you can't solve your subordinates' problems for a while, don't say "Don't bother me in advance", but tell him "I know someone who can help".

34. Speak in an equal tone.

The supervisor should never say, "I have more than ten years' experience. Listen to me. " A better way to put it is: "I have used this method and it is very effective. Would you like to have a try? "

35. Be flexible in accepting the opinions of subordinates.

Even if you make up your mind, don't say to your subordinates, "These suggestions have been considered, so don't say any more." It's better to give your subordinates a chance and say to him, "I have a case on this issue, but I still want to hear your opinion."

Seven kinds of unhealthy psychology must be rejected by good people in the workplace.

1. Inferiority

Some female friends, because of their appearance, body shape, self-cultivation and other factors, have an inferiority complex in dealing with people, so they dare not express their views, hesitate to do things, lack courage, are used to agreeing with others and have no opinions of their own. You can't provide valuable opinions and suggestions to others in communication, which makes people feel that getting along with them is a waste of time and will naturally avoid it.

Stay alert

Some people say that jealousy is a woman's nature, especially in the process of interacting with people, which female friends should pay special attention to! When interacting with people, there are often the following situations: First, envy others' advantages and achievements without praising them, expect others to be inferior to themselves, and even suffer misfortune. Imagine that a jealous person will never give sincere behavior in interpersonal communication, will not give warmth to others, and naturally will not be likable.

doubt

The most taboo among friends is suspicion, suspicion of others for no reason. Some people always suspect that others are speaking ill of themselves, and they have no reason to suspect that others have done something against them. They catch shadows and lack basic trust in others. Such a person likes to gossip, which will make her friends think that she is a troublemaker.

4. Selfish psychology

Some people always want to get some benefits when they get along with others, either for the standpoint of others, for some benefits of others or for one thing. If the other party doesn't give them substantial help, they won't associate. This selfish mentality can easily hurt others, and once others recognize their true colors, they will resolutely interrupt their communication.

5. Game psychology

In dealing with people, he lacks sincerity, treats other people's friendship as a joke, and holds the attitude of dance academy. No matter who you associate with, you don't have in-depth psychological communication, and you like to make superficial articles. When others need help, they often run away. Such people can't make real friends.

indifferent

I think I am a phoenix among people, a fairy in the sky, and the best in the world. I regard communication with people as charity or kindness to people. I feel very good about myself, always on top, putting on airs, acting arrogant and indifferent, making others afraid and unwilling to approach, and naturally there will be no friends.

7. Prejudice psychology

Be liberal and indulge everything; The people's Marxism-Leninism cares nothing and is extremely despicable. Because of one thing, I hold a grudge against others, and my heart is full of resentment. From then on, I decided that the other party was not worth dating. Such people tend to walk into a dead end in interpersonal communication, haggle over every ounce with others and have fewer and fewer friends. Because no one can never make mistakes. If you don't know how to forgive, there will be no long-term friendship.

Clever use of "psychological effect" in workplace communication

Primary effect

Primitive effect has a great influence on people in interpersonal communication and is an important term in communicative psychology. The impression left by the first contact with people is formed and occupies a dominant position in the other person's mind. This effect is the first cause effect. We often say that "leaving a good impression" generally refers to the first impression, and there is a primary effect here. Therefore, in social activities such as making friends, recruiting and job hunting, we can use this effect to show people an excellent image and lay a good foundation for future communication. Of course, this is only a temporary behavior in social activities, and deeper communication requires your complete hardware. This requires you to strengthen your own quality in terms of speech, manners, self-cultivation and manners, otherwise it will lead to another negative effect, that is, recency effect.

recency effect

Recency effect is contrary to the first cause effect, and recency effect refers to the impression left by the last meeting in communication, which will stay in the other person's mind for a long time. Friends I haven't seen for years, what impressed me most in my mind is actually the scene of parting; A friend always makes you angry, but there are only two or three reasons to be angry, which is also the performance of recency effect. Take advantage of the recent effect, separate your friend, give him good wishes, and your image will be beautified in his heart. It is possible that this beautification will affect your life, because you may become a "halo" figure, which is the halo effect.

Halo effect

When you have a good impression on a person, it is difficult to feel his shortcomings, just like there is a halo around him. Your psychology is the halo effect. "Beauty is in the eye of the beholder." When lovers are in love, it is difficult to find each other's shortcomings and think that everything they do is good and everything they do is right. Even what others think is a shortcoming doesn't matter in each other's eyes. This is a manifestation of the halo effect. The halo effect has some negative effects. Under this psychological effect, it is difficult for you to distinguish between good and bad, and it is easy to be used. Therefore, in the process of social interaction, we have a certain sense of defense, that is, people's defense psychology, because "the heart of hurting people is indispensable, and the heart of preventing people is indispensable."

Reinforcement psychology

When two people are alone, we will get ready from time to time; When there are many people, you will feel that you don't have your own space, no matter whether your belongings are safe or not; Your diary is always locked tightly for fear that others will take away your secrets. To do this, you must be strong. This kind of defensive psychology will play a negative role in the process of communication and will hinder normal communication.

Summary: Interpersonal communication needs a lot of knowledge, and good interpersonal relationship can lay the foundation for career progress. Then, learn from the workplace communication given to you by the above small series.