Common interview questions in the hotel industry

Nowadays, the interview method has become a necessary procedure for almost every company to select talents. Although the interview has various advantages such as language, expression communication, and simulation of real situations, it still has high cost and time. Defects such as consumption, subjective consciousness is greater than objective evaluation, and inconvenient geographical and time matching. The following is what I have carefully prepared for you: common interview questions in the hotel industry. Welcome to read for reference!

Common interview questions in the hotel industry

Question 1. Why did you choose the hotel industry?

This interview question asks you to answer your questions about hotels. Cognition, if you don’t know this industry, will you choose this industry? And the more or less you know reflects the clarity of your mind when making a choice.

Interview answer: A hotel is a comprehensive place that best embodies personalized and humane services. It not only requires employees to have certain functional skills, but also requires employees to have the mentality to treat people and things. I I think I will train myself more in the hotel industry.

Question 2. What are your advantages in applying for this position?

Interview answer: I majored in hotel management, and my previous work experience makes me suitable for this job. ; In addition, I have a cheerful personality and like to deal with people, and I have good communication skills, which helps me a lot in my work.

Question 3. Briefly describe your job responsibilities in your last hotel

Interview answer: My job is a shift system. I work 12 hours a day. The main work is in the morning. It is to handle C/O procedures and corresponding services. At noon, you need to prepare the report of the day and check the cashier amount; in the afternoon, you start to handle C/I procedures. During this period, you need to deal with various complaints and needs of customers. At night, I work as the night shift manager to handle the night affairs of the apartment. In addition, the night review work at the front desk must be completed: checking the number of rooms, deposit collection, etc.

Question 4. How do you handle customer complaints?

Interview answer: When a customer complains, first apologize to the customer, then listen patiently and understand the situation. If it is If the apartment makes mistakes in work, we will apologize to the guests and make corresponding compensation. For complex issues, it is necessary to alleviate the customer's excessive mentality, do not express your position immediately, and report to the superior leader before giving an answer to the customer.

Question 5. What is your career goal in the hotel industry?

Tip: The examiner wants to know what kind of development plan you have in the hotel. To the extent you want to optimize yourself, don’t make empty statements about customers being God. Those words in books are untrue to people.

Interview answer: I feel that my language communication skills are still lacking. I want to overcome myself, improve my abilities, and make up for my shortcomings. Of course, my wish is to be a qualified front office manager. I will work hard in this regard.

Question 6. What was the reason for leaving your last job?

Tip: HR wants to know your views on the original company and the reason for leaving your job. Are you fired from the company? Are you fired from the company because you have a bad relationship with your superiors?

Interview answer: The original company was a XX-type company, and the company's benefits were quite good. I have been working in the company for two years. Years later, the reason for leaving my job was mainly due to inconvenient transportation. The company wanted to transfer me to the second store, but it was too far from where I lived, so I had to give up.

Common interview questions in the hotel industry

In hotel recruitment advertisements, sales management positions are relatively common, so what practical skills are there during the interview process? At this time, I suggest you, It is best to collect common questions asked in hotel sales job interviews in advance to prepare for the interview.

Tell me about your understanding of the market.

If you were a salesperson, how would you approach the market and what unique insights would you have?

Tips for answering interview questions:

The question first talks about market understanding: you can conduct a comprehensive market analysis from three aspects: customer group positioning, competitor analysis, and advertising intensity.

Question: If you are a salesperson, combined with marketing management, the following suggestions are made:

1. Execution intensity and supervision intensity.

Most of the common problems of hotel managers focus on implementation issues. There are always many excuses if the implementation is not in place. But if you think about the problem from another angle, solve the problem, and coordinate to find a solution, then the problem will be solved easily. Only when the intensity of execution increases can the quality of work improve. As the hotel industry develops and grows, service quality must continue to improve because it is facing guests with higher requirements. The hotel industry emphasizes detail management. To improve detail management, it is necessary to increase supervision and inspection. If there are no problems, supervision and inspection can avoid problems; if there are problems, they can be discovered and remedied in time.

2015 Hotel Industry Interview Questions (3 articles) Self-introduction 2. Target the target for market positioning.

The target market is the customer group that has demand for hotel products and has the ability to pay. Hotels should conduct targeted research on the target market, conduct detailed analysis, and then adopt proactive and in-depth marketing strategies to strive for a broader target market. While we are targeting the target market, we must do our best to maintain customer loyalty. These customers we maintain are the best free word-of-mouth publicity and are also a customer group that is more difficult for other competitors to win over.

3. Cultivate customer base and reduce operating costs.

Only when a hotel has characteristics, good services, novel selling points, a price system that matches its products, and truly achieves a win-win situation between guests and ourselves, can it maintain a good relationship between guests and ourselves. Talk about customer loyalty. Loyal customers voluntarily spend money to purchase the hotel's products and services. Their consumption expenditure far exceeds that of casual guests, and the word-of-mouth effect generated is the best and free publicity for the hotel.

4. Festival marketing and banquet marketing.

As a country of etiquette, China has more than 6 festivals every year, and there are more than 2 that everyone generally pays more attention to. There are festivals basically every month. For hotels, they can be based on the local market environment. Make corresponding marketing plans and promotions for different festivals.

5. Excellent service.