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Which job is better, the property receptionist or the sales office water bar clerk? Give me some advice?
1, property reception service specification, according to the regulations, pre-job tooling, neat clothes, wearing badges, neat hair and no heavy makeup. When the host visits, he should stand and serve, stand upright, keep a natural and cordial smile, and not leave his post at will during working hours.
2. When handling complaints, be polite and considerate, answer patiently, take the initiative to greet the owner, have clear language specifications, and do not shirk difficult problems, so as to treat them equally. If you are busy, please wait patiently for understanding, ensure thoughtful and meticulous service, and actively and enthusiastically serve the owner. When individual owners make unreasonable words and deeds, they should be rational and emotional, don't treat them with harsh words, and don't abuse and abuse with the owners.
3. When answering the phone, the language specification is clear, the attitude is friendly and the service is fast, the complaint content is carefully and accurately recorded, and people are sent to deal with it or reflect it to the competent leader in time, and the solution or reply is made within 24 hours, so that everything is settled, and there is an echo in each piece, and a quick return visit is made afterwards, and records are made. Complaints that cannot be handled on the same day should be reported to the competent manager before leaving work.
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