What is the basic situation of China Mobile Online Service Co., Ltd.?

China Mobile Online Service Co., Ltd. is a wholly-owned professional subsidiary of China Mobile, which was established in June 20 14 with a registered capital of 50 million yuan.

Nowadays, the mobile Internet has brought earth-shaking changes to our lives, and the accelerated start of digital services has brought our lives into a new era of real-time sharing and always online. The traditional service model has been difficult to meet the customer's dependence on the Internet and the expectation of "finger walking". China Mobile's mode of serving 800 million customers has also ushered in an unprecedented major change. Once, we waited for customers; Now, where the customers are, our services will appear. In this context, China Mobile Online Service Co., Ltd. was formally established.

Business of China Mobile Online Service Co., Ltd.:

Internet cloud customer service-Internet cloud customer service provided by China Mobile Online has settled in new media channels such as Weibo, WeChat, 139 mailbox and Fetion. Through the internet information monitoring platform, we can track and capture customers' opinions in real time, and provide targeted solutions to customers through replies, emails and private messages.

10085 hotline-10085 hotline has a little ability to access and support national telemarketing. Now it has many partners such as Apple, ZTE, Coolpad and Meizu, and plans to sell 500,000 terminals in 20 15.

Call Center-China Mobile Online also has two smart parks, namely, China Mobile (Luoyang) Call Center and Huai 'an Call Center, with a scale of 1000 mu, which unify all the contact points with customers, such as Internet and hotline, and become a platform for modern service industry.

Facing the future, China Mobile Online will take the vision of becoming a digital service leader, innovate and change as needed, and actively explore online services for individual customers and government and enterprise customers based on the big data resources and online and offline service portal resources accumulated by China Mobile's long-term interaction with 800 million customers.