Model essay on personal daily work summary 10

Model essay on personal daily work summary (10)

Summary is to make us think. Let's learn to write a summary together. Do you want to know how to write a summary? The following is my personal daily work summary essay (10) for your reference!

Personal Daily Work Summary Model essay 1 Since joining the company for one month, with the help of leaders and colleagues, I have a good understanding and basic grasp of the responsibilities and contents of Taobao customer service, and have officially started working. Now I will make a phased summary of my work and study experience, work points and problems existing in my work, so as to make reference and preparation for my continuous improvement in my work. Taobao customer service is an important part of online shop. Its importance cannot be ignored.

First of all, it is the link and bridge between shops and customers. A qualified customer service should first receive every customer seriously, responsibly, honestly and enthusiastically. Secondly, you should have good language communication skills, make customers accept your products and finally reach a deal. Thirdly, as a customer service, we should have enough knowledge and understanding of the goods in our store, so as to provide customers with more shopping suggestions and better answer their questions. In the past half month, I have clearly realized the responsibility and importance of my work, and I am constantly learning how to improve my work skills. Although I have no relevant work experience before, I hope to learn from scratch and strive to become a qualified Taobao customer service as soon as possible. The following is my preliminary analysis of pre-sales shopping guide, customer service during sales and after-sales service. The first is pre-sales shopping guide. The importance of pre-sale shopping guide is not only that it can answer questions for customers, but also that it can guide customers to buy, facilitate transactions and increase customer unit prices.

In fact, speaking skills are also needed, especially Taobao customer service speaking skills are more important. The key to impress buyers is whether customer service can impress customers during the conversation. When communicating with customers, we should grasp the discretion of words and know what to say and what not to say. If you accidentally step on the communication mine, even if the customer has a strong desire to buy, they will leave and rush to the arms of other sellers. So when communicating with customers, we must pay attention to several points.

First, don't argue with customers. In sales, we often meet some customers who are very picky about the products we sell. At this time, we will inevitably argue with him. However, our aim is to reach an agreement, not to win the debate. Arguing with customers can't solve any problems, but will only arouse customers' disgust. Even if we are angry offline, we can't bring our emotions online. On-line, we should listen to customers' opinions patiently, and let customers feel that we attach great importance to his opinions, and we are trying to meet his requirements.

Second, don't communicate with customers in a cold tone. When talking to customers, smile even when facing the computer, because customers can feel it between our lines. Smiling is a sign of self-confidence and the basis of building a good atmosphere. Even if customers don't need our products and meet us with a smile, they may become our friends, and it is easy to think of our store when they need it next time, thus paving the way for the next transaction.

Third, don't directly question customers. When communicating with customers, we should understand and respect their views, and we should not talk to customers by asking questions. Why don't you buy our products? Why don't you trust us? What makes you think our products are not genuine? By analogy, it is impolite and disrespectful to talk to customers in a questioning or interrogative tone, which hurts customers' feelings and self-esteem most.

Fourth, promotion should be interactive and avoid unilateral promotion. What kind of sales are the most successful? I think win-win sales are the most successful. To achieve a win-win situation is that the customer bought our products, we solved his practical problems, and we also made profits. Therefore, when we sell, we must first listen to the customer's voice and understand his needs, and then we recommend the corresponding products to the customer to help him solve practical problems. If you just sell a product to customers blindly and ignore the real needs of customers, then even the best products are difficult to reach a deal. In the process of chatting with customers, if the above four points are achieved, then I believe the business in the store will not be bad. Gold medal customer service was not made in a day. Only by making progress every day and constantly strengthening your speaking skills can you become an excellent customer service step by step.

During this period, I studied hard to adapt to the company's fast-paced and efficient working environment. With the care and help of my colleagues, I fully integrated into the big family of the company. Here, I would like to express my sincere thanks to the leaders and colleagues who have cared about and helped me! The following is a summary of my personal work:

1. Personnel recruitment (release the manpower requirements of each department according to the recruitment process)

2. The management of new employees entering and leaving the factory and the establishment and control of personal files (computerization)

3. Arrangement and management of dormitory (monthly rating)

4. Education and training of new employees (the company's factory rules and regulations)

5. Be responsible for the personnel changes in the whole plant (all procedures such as confirmation, promotion, transfer and demotion).

6. Signing of labor contracts, application and handling of industrial injury and social insurance information.

7. Check and enter the overtime list and statistical summary. At the beginning of the month, the attendance of the whole factory last month was counted and distributed to all departments for checking, and related reports (such as overtime statistics, attendance sheet, reward and punishment statistics, staying abroad statistics, new entry/departure statistics) were collated and submitted to the financial office.

8. Daily and monthly attendance work of all employees in the factory (daily attendance report, monthly labor flow statistics, leave, lateness, absenteeism, reward and punishment procedures, daily inspection and supervision of all employees in the factory, etc. )

9. Handling and posting internal bulletins (bulletins A, B and C)

9. Sign for all kinds of materials, sort them out and file them (in-factory program documents, internal contact lists, external contact lists, meeting materials, various training materials, attendance data, personnel change data, etc.). ).

10. issue new work cards and meal cards at the end of the month, and issue financial salaries.

1 1. Undertake all the work temporarily arranged by the superior.

During my tenure, I have been doing the above work as a personnel clerk. I ask myself to do a good job in the clerk's work planning, maintain my own advantages, correct my own shortcomings, fully reflect my own life value, and do my part for the bright future of the enterprise. I hope that through the efforts of all employees of the company, we can push the company to the peak one after another.

Accountants engaged in practical work often find it difficult to write financial analysis reports. The author believes that as long as we master the essentials, pay more attention to the company's operation, use our brains, write more and learn from others' methods, we can easily write financial analysis reports.

Content and format of financial analysis report

1, classification of financial analysis reports. Financial analysis reports can be divided into two types according to the preparation time:

First, analyze reports regularly,

The second is the irregular analysis report. Periodic analysis reports can be divided into daily reports, weekly reports, ten-day reports, monthly reports, quarterly reports and annual reports. Depending on the management requirements of the company, some companies need to analyze them at specific times. From the content of writing, there are three types.

First, the comprehensive analysis report,

The second is the thematic analysis report.

The third is the project analysis report. The comprehensive analysis report is the analysis and evaluation of the company's overall operation and financial situation; The special analysis report is aimed at a certain part of the company's operation, such as the analysis of capital flow and sales revenue variables; A project analysis report is an analysis of a part of a company or an independently operated project.

2. Format of financial analysis report. Strictly speaking, the financial analysis report has no fixed format and genre, but it is required to reflect the main points, be thorough in analysis, be well-founded, have clear views and meet the requirements of the submitter. Generally speaking, the financial analysis report should include the following aspects: summary, explanation, analysis, evaluation and suggestion, which is usually called five-paragraph theory. However, in the actual preparation of analysis, we should choose according to the specific purpose and requirements, and we don't have to include these five parts.

In addition, the financial analysis report can be expressed in some innovative ways, such as the combination of word processing and chart expression, making it easy to understand and vivid.

Personal Daily Work Summary Mode The Third Work Report

Time: around 09: 30 am-13:30 am.

After the company department meeting, according to the market demand, I began to write a document to introduce the private health management utopia of Hanzang Palace.

Afternoon 13:30- about afternoon 14: 00.

Please ask Director Peng to review the document I wrote. According to the instructions, I will adjust the copy, and at the same time prepare to visit customers, get ready, and contact customers to visit!

14: 30 pm to 15: 00 pm

Please visit:

Harvest: find each other

The company is actually a car club with a charging system. It has many high-quality customers. They often organize activities in go on road trip. Recently, they will hold activities in Palm Springs Villa District to recruit members, indicating that they can enjoy resources. They plan to visit and experience the company next week.

15: 35pm to17: 50pm

Hongding international Jiangsu chamber of commerce

Visit: Talk with Ms. Huang, the head of the department, and penetrate the health management of functional medicine. She has a lot of questions. At first, she said that she would contact the members of the Chamber of Commerce. I cooperated with Chun-Li and said that I would drive her to visit the company. Finally, she agreed to visit our company next week according to the situation!

Summary: the instructions should come out early to give customers a high-end feeling.

Personal daily work summary model essay 4 time flies, the sun and the moon fly like a shuttle, and a day has passed in a blink of an eye. Looking back on my work today, I can say that I have made some achievements, but there are also many problems. In order to better do all the work tomorrow, I will summarize my work as follows:

I. Work Review

I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. Work actively in the morning, study professional knowledge seriously, have a correct working attitude and be serious and responsible. But in the afternoon work, I was passive, and the task was not completed well, only 80% of the task was completed.

Second, shortcomings in the work.

1, poor marketing, not giving full play to personal abilities.

2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.

3. Insufficient psychological grasp of customers.

Third, the direction of tomorrow's efforts

1. On the basis of consolidating achievements, we should strengthen our understanding of jewelry, improve our own sales skills and learn from the successful experience of others. Summarize the causes of failure and correct them in time.

2, constantly strengthen quality training, to further improve the level of business.

3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.

4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve jewelry brand reputation and jewelry store industry reputation.

Although some achievements have been made in today's work, there are still some shortcomings in some aspects. In tomorrow's work, I will study my business knowledge seriously, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the annual tasks.

Personal Daily Work Summary Model essay 5 Time flies, and another month has passed in a blink of an eye. According to the idioms, experiences and lessons in the actual work of stores in July and the work progress since July, the overall work in July is summarized as follows:

1. Strengthened the daily management of the whole city, especially the management of basic work.

2. Establish employees' loyalty to the company, love their jobs, take care of the overall situation and think of the company.

3. Strengthen teamwork among departments, create the best seamless working environment, and give full play to the greatest enthusiasm of employees.

4. Seriously implement the company's rules and regulations, implement the working mechanism of the department, and be responsible for the work and meticulous in service.

5. Adhere to the morning meeting process of New Bride Group, and hold a "happy meeting" every morning, so that employees can have a good mood and the best state every day and devote themselves to their daily work.

6. Strengthen the promotion of WeChat, Weibo platform and micro photo album.

7. Location and establishment of outreach points.

Personal Daily Work Summary Model essay 6 The following are the shortcomings I summarized today:

First: communication skills are not available.

I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.

Second: the follow-up service for customers who have cooperated is not in place.

Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months' work, plus the manager of _ _ _ has been focusing on maintaining old customers at our meeting.

I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.

Third: customer reports are not well organized.

For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory? Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day, and I can also make a clear and instructive work summary and future work plan every day, so that my work is more targeted and purposeful. Then it's more like a duck to water.

Fourth, the number of new customers is small.

Today, the customers I successfully cooperated with mainly found customers through telephone sales, online customer service and other channels, and few customers were really found, which is worth pondering. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted. However, the number of new customers I have developed today is small, and it should be improved well next year. I will make a plan next year to make my time allocation reasonable. Achieve the effect of two mistakes.

Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you didn't turn what you don't understand into your own knowledge on the same day.

To sum up, the above points are my shortcomings in today's work, and I will improve them in the future. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.

Personal Daily Work Summary Mode Chapter VII This time I moved from _ _ _ _ to _ _ _ _ _ _ _ _ _

The activity schedule is closely tied to the New Year's Day holiday, and the average turnover for three consecutive days also appears from 30th to 1, which continues to 1.

The publicity expenses in the early stage of this activity are RMB 65,438+RMB _ _ for the back cover of the magazine and RMB _ _ _ for the exhibition board on February 28th, and the sales of publicity expenses account for 1.

From the distribution of gifts, unit consumption has increased, but consumption is relatively concentrated.

The number of gifts distributed is 30 less than the actual estimated number.

During the 9th event, 4 1 Unicom mobile phone experience cards were sold. Looking at the cooperation activities with China Unicom, this new marketing model has brought some new ideas to consumers. In particular, China Unicom put up the "China Unicom Honglou Department Store Strong Shopping and Mobile Phone Experience Card" in the competent business hall, and printed 500 leaflets. "Chinese Valentine's Day Honglou Department Store Unicom Strong Shopping Get Unicom Experience Card" not only publicized our activities, but also made consumers feel the benefits.

Judging from the above situation.

1, media selection:

There are some shortcomings in the choice of media platform in this activity. An advertising campaign was launched on 28th, but the sales on 29th (Saturday) decreased 17.6 compared with last Saturday. On the eve of New Year's Day, the turnover should increase, especially driven by promotional activities. Judging from the data summarized by the mobile salesman's work, our publicity scope is narrow and there is a deviation from the target population.

Our main theme is the slogan of fashion and leisure, which is aimed at fashionable women and young people, and we should also choose a platform with high visibility in the media. Meet the needs of shopping malls and target groups.

2. Lack of planning:

Promotion activities are organized and implemented under time pressure. Although they all have a certain market base, the overall development direction and annual plan of a single activity or enterprise are quite different. A single activity can't help the accumulation of corporate brands, but it will affect the pace of brand accumulation. For example, this activity refers to the sales records of best-selling brands in the formulation of prizes. However, several best-selling brands did not participate in this activity, which not only affected the activity, but also affected the cohesion of the mall.

3. The coordination between profit-making departments and non-profit departments is poor;

The promotion activities of each floor pavilion can not be regularly fed back to the planning department that publicizes this information. The promotion information of the special store has become a domestic sales document, which can not increase the brand customers, and the purpose of small profits but quick turnover has become wishful thinking. The planning department has lost the support of this information. When making an activity plan, we can't combine shopping mall activities with special pavilion activities, which will not only be independent, but also isolate the activities. When the sales department negotiates the proportion of activities with agents or manufacturers, it loses its position.

4. Poor implementation of activities:

Regardless of the size of an activity, "strategy accounts for three strokes and seven styles", which shows the importance of activity implementation. Even if no one implements the best strategy, he still waits for zero. Employees do not know enough about the promotion knowledge of activities, lack service enthusiasm, and lack skills and vitality in promoting promotional activities. In the minds of employees, there is no concept of "activities with a lot of capital and manpower input, and the turnover is greatly increased". In addition, there is no radical plan in the sales process, and the sales tasks are not subdivided. "General management, probably sales" also limits the growth of sales.

5. Lack of forward-looking and fashionable performance:

Members of the planning department should often go out to learn the latest market information, do a good job of sorting out the information and learn more about the cutting-edge fashion information.

Personal Daily Work Summary Mode Chapter VIII I. Today's Work Summary

In the past month and a half, with the joint efforts of Mr. Wang, Mr. Kong and all the staff of the sales center, we have formulated the sales strategy, core competitive advantages and publicity materials of the company (new package policy, quotation policies for basic websites and websites of various industries, etc.). ), which have laid a good foundation for the upcoming "crazy" sales season in 65438+February.

In the aspect of team building, the detailed assessment criteria of sales staff are formulated, including the operation system of sales center, the implementation method of single collision, the method of ERP tracking customers, workflow, team culture and so on. This is what I think the company has done well in all our sales, but there are still great problems in other aspects of the business department. Judging from the sales performance of the sales department, my work is not good, basically it can be said that it is a failure.

Second, the problems in the work:

Although there are some objective factors, there are also great problems in other practices in the work, mainly in the following aspects.

1. The development of new customers is not enough (the number of new telephones is too small), the business growth is small, the work responsibility, execution and work planning of individual salesmen are not strong, and the business ability needs to be improved.

2. There are too few basic customer visits in sales work. In a month's time, ten salespeople visited less than one customer on average. Judging from the visit records, we didn't do a good job in the basic work of visiting customers.

3. Communication is not deep enough. In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers, can't understand the real thoughts and intentions of customers, and can't respond to customers' questions quickly. Especially in the process of pressing orders at the end of the month, we always understand customers, and making excuses for customers is actually making excuses for ourselves. Originally, the traditional wolf nature and efforts of our company were not enough.

There is no clear goal and detailed plan for the work. Sales staff do not develop good work habits, and sales work is in a state of laissez-faire, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.

Personal Daily Work Summary Model 9 In the busy work, today's work has ended, so I summarized some work problems I faced in today's work and made the following work summary. The following is a summary of several key issues in using the Internet to develop business: Because the Internet talks and meets people in virtual space, the key issue is to reach mutual trust and mutual benefit with customers before doing business. We must pay attention to the following aspects:

First, the company's products and price positioning:

1. The company's main products, if the company's development scale is small and the company's manpower, material resources and financial resources are not strong, the company must operate and sell specific products, so as to see the effect as soon as possible. In the face of more product management, the battle line is too long, and a complete system and many professionals and professional knowledge are needed to control it from front-line business to factory finding and after-sales follow-up.

Buyers will always shop around, and buyers are far from professional. As a trading company, the main advantage is to provide quality services. If you can't do this, it is impossible to win the trust of customers.

Quoting is not a very simple activity, it is the starting point for enterprises to communicate with new customers. Understand the export volume and prospect of this industry. Average quotation level and quotation trend of enterprises in this industry. And the quality of the company's products and the level of domestic similar products (high school, low school), the price difference between their own products and the market, how to make the quotation correct, so that customers can understand the company's main products and their advantages and core competitiveness.

2. Quotation

The company provides a product price list based on a certain quantity. The data in this quotation is a part of the enterprise development strategy. Because it determines the entry point of the company's business development. The price positioning will also be given to customer orientation. Different prices will cultivate customers with different qualities, which also determines the company's development direction, product/service strategy, development speed and future. Therefore, a small quotation, seemingly simple, has to be carefully scrutinized.

The quotation should be appropriate, neither too low nor too high; Don't sell good things cheaply, and don't quote high prices for ordinary products. Because customers often judge your integrity from your quotation, and at the same time judge your familiarity with the product; If you quote a price far from the market for a very simple and ordinary product, even if you can't quote it for a few days, it means that your integrity is not enough, you don't know this line at all, and guests will naturally not pay attention to you.

Make clear the customer's motivation and sincerity before quotation, so as not to become a quotation tool and waste time. The competition in foreign trade is extremely fierce, and the domestic market currently shows an oversupply. If you want to be a new force, you should pay special attention to service and study regularly to avoid making mistakes.

Second, what is the confidence and credibility of the company (including salesmen) to customers?

This is the most important factor for online customers, that is, the strength of your company, the competitiveness of products and the service of your company. Confidence and credibility go both ways. Solution: third-party authentication (such as paying members); Rich websites and products; The accurate and quick service of the shop assistant. (Good communication skills with customers)

What do customers want to know most:

1) Have you been making this product for a long time?

2) How much do you know about the product?

3) What is your personality?

4) Of course, whether the price is competitive is an indispensable condition.

To achieve the above four points, you must do a lot of data search, collection and comparison, and learn the professional knowledge of such products in the process. Otherwise, customers will worry about you. Only you can clearly explain this kind of products, where are the key technologies, how to control the quality, why the price positioning is like this, and how the raw materials are. Customers will rest assured that they will trust you. Gain the trust of customers-very important!

There are several problems that customers care about, and communication is not smooth. There is no following. For example, product specifications, technical parameters, standards reached, price, quantity to be ordered, what brand to make, whether the brand is influential in the local area, which companies to do business with and how long to do foreign trade.

What is your business language and skills (whether there is misunderstanding or ambiguity, and the quality of business personnel)

Respond to any information from customers in time; You can't simply ask and answer the customer's reply, you should try to be comprehensive and thoughtful, but you must not be wordy. The language in the email should be professional and targeted, or you will lose the opportunity to continue the conversation.

If you want to be alone, you need to make friends and exchange valuable information and opinions first. Most customers have their own stable suppliers. To make a single order, you should not follow it too fast, but follow it steadily.

Generally speaking, win customers from the following aspects:

1, do a good job in quality marketing.

2. Establish a sense of customer first service.

3. Strengthen communication with customers.

4. Increase the commercial value of customers. This requires enterprises to improve the total value of products on the one hand by improving products, services, personnel and image; On the other hand, by improving the service and promoting the network system, the time, physical strength and energy consumption of customers to buy products are reduced, thus reducing the monetary and non-monetary costs. Thus affecting customer satisfaction and the possibility of in-depth cooperation between the two parties.

5. Establish a good customer relationship.

6. Make innovations.

I don't know what the future road is like, but I know that as long as I keep working hard, I will definitely have a good prospect. Although I know that working in a foreign trade company is not a long-term solution, I don't have much choice at present, so I have to keep working hard because I have to live. There are many things to do in life, but we need constant efforts. I will try to do better in the future! Finally, I wish our company a better future!

Personal daily work summary model essay 10 12 is a month for me to show myself wholeheartedly. In my job as a beautician, I found that I didn't know the customer thoroughly enough, so it was difficult to guess the customer's needs. But I know that the source of the problem is not enough customers, not enough experience, and weak judgment and processing ability.

When I encounter many problems in my daily work, I will seize the opportunity and seek the help of senior people at the first time to improve my ability. There are some shortcomings in the work of beauticians, such as lack of passion and enthusiasm for work and lack of initiative. Confident. When doing sales, talking to customers is not bold enough, professional beauty knowledge and business level are still lacking, and practical methods should be strengthened.

This month's task completion rate reached 90%, and the overall completion effect was not bad, with a lot of gains. I will strive for the total completion goal of next month's work, and complete more than 95% to improve my ability.

In the course of this month's work, I met some professional beauty knowledge, needed help, and was not good at selling products to customers. I need this machine to teach you these aspects next month: enrich professional beauty knowledge, sell products to customers in the best state, and improve your beauty practice.