How to be an excellent loss prevention officer

How to be an excellent loss prevention officer

Loss prevention, as the name implies, seems to be a handyman. It is everywhere in the supermarket. When you go to the supermarket, they supervise everyone's self-esteem and self-love. They also load and unload goods in most supermarkets. If the goods are broken, find them; If the goods are lost, find them back; If you have disputes with customers, find them; It is their business that electricity, water and fire break down. What do you mean they are not handyman?

As can be seen from the recruitment requirements of the loss prevention staff, the loss prevention staff is in the supermarket. Status? . The requirements for recruiting loss prevention personnel in general supermarkets and shopping malls are very simple. Male (some women are recruited, relatively few), under 35 years old (estimated to need more physical strength), above 1.70 in height (some smaller shopping malls do not require height), with high school education (those with excellent conditions can also be junior high school), and veterans are the best. A post with lower requirements means that the things in this post may be biased towards physical strength, or the boring direction is relatively large. Is this position promising? I can't seem to see the sun.

Is it because they can't see their career prospects that there have been many incidents in which supermarket loss prevention staff stole their own things? Many loss prevention staff and security guards forcibly searched and beat customers, and sometimes even beat customers to abortion and death? Are they grumpy because they can't see their career prospects and don't cherish their posts? Is it because the requirements of this position are very low, so they can work very lazily? If it is a big event, they can't do it in this supermarket. I will change to another supermarket.

Is the position of loss prevention really hopeless? Can he really only do handyman? But according to my investigation, understanding and access to information, this is not the case. Dear customers and friends, please don't underestimate the loss prevention staff next time you see them. And all the friends of the loss prevention staff also hope that you can do your job well. Actually, your career prospects are great.

To talk about career prospects, we must first understand the responsibilities of this position.

What is a loss prevention officer? Damage prevention refers to the supermarket or supermarket internal insurance, its main responsibilities are:

First, ensure safety and eliminate all potential safety hazards!

Second, control all losses! In particular, it is necessary to prevent thieves and control the theft of fresh, food, non-food and other items.

What are the requirements of the position of loss prevention officer for them?

First, a good mental outlook.

When customers enter the supermarket, the first thing they see is the loss prevention personnel at the door. The appearance and behavior of the loss prevention staff represent the management image of the supermarket, which may become the driving force for customers to patronize the supermarket again, and may also make customers have a negative impression and affect customers' repurchase mood. Therefore, the loss prevention personnel should be full of vigor and vitality; Hold your head high; Gfd should be neat and generous; Concentrated thinking, undivided attention, affinity and deterrence are important prerequisites for becoming a qualified loss prevention officer.

Second, keep it clean.

Damage prevention personnel need to ensure that the carts, baskets, bag storage cabinets and safety service facilities within the scope of their posts are kept clean and tidy. Before and after business every day, properly place the billboards of goods in the store and switch the lighting system in the store; It is also necessary to ensure that the channels for customers to shop and pay are smooth; Pick up the scraps of paper on the ground near the checkout counter and the entrance and exit at any time, and notify the cleaning staff to clean them in time if there are water stains and dirt; Regular maintenance and cleaning of fire fighting and security anti-theft equipment; Arrange and arrange the parking of customers' vehicles in time.

Third, safety and loss prevention.

This is the focus of loss prevention personnel, but also the difficulty of supermarket management, mainly including fire safety and anti-theft and loss prevention safety.

Fire safety mainly includes:

First, be familiar with the configuration and inspection of fire fighting equipment in the store; Second, do a good job in the publicity and popularization of fire prevention measures; Third, participate in disaster relief exercises and drills; Fourth, resolutely implement the fire safety system; Five, the store's electrical appliances, circuits, gas pipelines, machinery and equipment, regular inspection, put an end to hidden dangers.

Second, anti-theft and anti-loss safety should be achieved: First, customers are forbidden to bring large backpacks and bags into the store, and it is recommended to put them in the bag storage place; Second, customers should pay attention to their behavior when they bring small backpack and handbags into the store; Third, check the bar code on the goods to prevent it from falling off; Fourth, assist the tallyman to put some valuable goods in order; If customers are eating while browsing in the store, they should be politely persuaded to pay at the cashier's desk. 6. When there are many people, remind customers not to bring paid goods into the store; Seven, be alert to all kinds of chaos. Professional thieves often gang up and use one person to create chaos, while the other person runs away with the goods; Eight, conditional stores, loss prevention staff can selectively check out the goods.

Practice has proved that ticket inspection can kill three birds with one stone, which can not only prevent cashiers from receiving by mistake or omission, but also prevent criminals from taking the opportunity to take unpaid goods out, and can also play a propaganda role in the distribution of gifts of some promotional goods; It should be realized that thieves may come from inside.

Fourth, civilized service. This is a powerful guarantee to be a qualified loss prevention officer. Damage prevention staff must have a certain quality, have a certain knowledge of goods, be familiar with the specific location of goods displayed in the store, and master certain communication skills in order to serve customers well. When the customer enters the store, the loss prevention staff prepares a dollar coin or other tools to open the bag storage box, which can help him store the bag conveniently and quickly; Say a kind word of being caring and attentive, so that customers feel cordial; In the face of the elderly, children and the disabled, a word? Slide carefully? Prompt language makes them feel concerned and respected. When the customer asks questions, the loss prevention personnel must concentrate, smile and look directly at each other, so that the customer can fully realize that you are listening to his questions carefully. When the customer walked out of the store, the loss prevention staff took the initiative to say the last sentence? Welcome to visit again? 、? Please walk slowly? When using other terms, customers will leave a deep impression on the store. This series of services can make customers visit the supermarket again with half the effort.

If a loss prevention officer can meet the above work requirements, then it can be said that his development prospects are great. The above-mentioned good mental outlook and civilized manners are the most basic and important requirements for every successful person's struggle career.

I read a lot of articles about job hunting experience and interview collection. Almost all articles strongly suggest that you must have a good mental outlook and behave in a civilized manner during the interview. Not too flattering, but too honest. The position of loss prevention officer requires him to have the mentality of not being afraid and not bullying anyone. Always keep a sincere smile. This is very good for the personal career development of loss prevention personnel in the future. A person will not only do one job in his life. Once he changes jobs, he must have an interview. People's first impression is very important. The interviewer has a good first impression of you, and you are almost half successful. There is not much work to face all kinds of people every day, and the characteristics of work cultivate their friendly and enthusiastic attitude with these people, which lays a solid foundation for their further development.

Doing this part well is just a step towards their success? Being a man? This level is done. And work? If they can do what they should do, such as the two or three points mentioned above, they can start a new career plan and their life will enter a new stage and a new struggle period. ;