Job responsibilities of quality manager

Quality is the concentrated expression of an enterprise's comprehensive strength. The manager of quality department is the person in charge of enterprise quality, who exercises the enterprise quality management function on behalf of the general manager, completes the quality management, formulates and implements the quality policy, quality objectives and quality indicators, implements effective monitoring around the enterprise quality management system, and realizes the continuous improvement of product or service quality. The manager of the quality department should make a detailed plan from the following aspects 1 1 according to the specific situation and do his own work well:

1. Assist the general manager to review and evaluate the company's current quality management system, establish a quality management system consistent with the enterprise and continuously improve it.

2. Establish coordinated quality management objectives within the organization.

3. Pay attention to and do a good job in internal quality audit, make full use of effective management means of quality management system, and promote the maintenance and continuous improvement of internal system.

4. Establish corresponding organizational procedures, train personnel, make plans and implement quality management system.

5. Assist the general manager to ensure that the implementation of the quality management system and the continuous improvement process get the necessary support.

6. Regularly report the performance of the quality management system to the general manager, including the demand for improvement, and ensure the continuous improvement of the product quality of the enterprise based on facts to meet the requirements of customers.

Two. inside audit

1 Formulate and review the annual internal audit plan and audit implementation plan for the approval of the general manager.

Draft internal quality management system audit report.

Assist the general manager to hold regular management review meetings.

Be fully responsible for internal quality management system audit.

As the audit team leader, select auditors, formulate annual internal audit plans, audit implementation plans and internal quality management system audit reports.

Guide the preparation of the annual internal audit plan and be responsible for organizing its implementation.

Organize and coordinate the internal audit activities.

Three. Achieve the quality plan objectives

1. Review the quality plan prepared by relevant departments.

2. Be responsible for supervising and inspecting the implementation of quality planning of each department.

3. Assist the department heads to formulate relevant quality plans, and prepare and implement corresponding quality plans.

4. Deal with quality problems related to customers.

4. Assist the marketing department to identify customers' needs and expectations, organize relevant departments to review product requirements, and be responsible for quality communication with customers.

5 review the ability to detect the quality requirements of new products.

6. Assist the technical department to review the design and development capabilities of new products.

7. Assist the production department to review the production capacity and delivery date of products.

8. Assist the purchasing department to review the purchasing ability of required materials.

9. Review the product requirements review form of special contracts.

V. Formulation and implementation of quality standards

3. In terms of quality requirements, assist the technical department to organize, coordinate and implement the design and development of products, plan the design and/or development, determine the interface, input, output, verification, review, change and confirmation of the design and/or development, and assist in reviewing the trial production report.

4. Approve the project proposal and trial production report, and provide quality reference for the general manager.

5. Assist the purchasing department to do the quality inspection of the required materials.

6. Assist the Marketing Department to investigate or analyze quality methods, market information and new product trends, and review the customer satisfaction survey report of customers.

7. Responsible for the inspection and test of new products or new raw and auxiliary materials.

8. Assist the production department in the trial production and production of new products.

9. Collect industry quality technology and formulate appropriate internal control quality standards.

Quality control of intransitive verb production and service activities

1. In terms of quality control, guide the production department to control production and process, maintain production facilities, prepare necessary quality work instructions and be responsible for product protection.

2. Assist technical department to prepare relevant technical procedures to improve quality management.

3. Assist the production department to examine and approve the production plan in terms of quality, and be responsible for examining and approving the procurement quality of facilities.

4. Assist the administration department to control the working environment needed to realize product quality.

5. Responsible for product quality verification, labeling and traceability control.

6. Assist the marketing department to provide quality after-sales service.

Seven. Management of measuring and monitoring devices

1. Responsible for the calibration of measuring and monitoring equipment; Prepare internal calibration procedures as required.

2. Responsible for tracking and handling the measuring and monitoring equipment deviating from the calibration state.

3. Be responsible for the training and assessment of operators of measuring and monitoring equipment.

Eight. Unqualified product control

1. Be responsible for identifying nonconforming products and tracking the processing results of nonconforming products.

2. Assist the production department to make a decision on the disposal of nonconforming products.

3. Assist the production department to take corrective measures for nonconforming products.

Nine. Data analysis and information provision

1. Coordinate the transfer, analysis and processing of relevant data inside and outside the company.

2. Guide the Quality Department to collect, transmit and communicate relevant data and provide necessary information.

3. Coordinate the specific selection and application of statistical techniques in various departments.

X. continuous improvement

1. Responsible for planning the continuous improvement of the system and products, proposing corresponding corrective and preventive measures when there are or potential quality problems, and tracking and verifying the implementation effect.

2. When environmental problems occur, guide the administrative department to issue corresponding corrective and preventive measures and treatment opinions, and track and verify the implementation effect.

3. Coordinate all departments to implement corresponding improvement, corrective and preventive measures.

4. Responsible for supervising and coordinating the implementation of improvement, corrective and preventive measures.

5. Assist the Marketing Department to effectively handle customers' opinions on quality.

XI。 Quality cost control:

The effectiveness of quality management system is measured by financial items, and the quality cost is counted, accounted, analyzed, reported and controlled, so as to find ways to reduce costs and improve economic benefits of enterprises.