Summary of pharmacy internship report 2000 words

# internship report # Introduction Through internship, we not only learned a lot of knowledge that is not available in books, but also enriched our experience and accumulated experience. During the internship process, we are also part of the work force and must abide by the various systems and regulations of the pharmacy. You have to be careful when doing things in the store. The important thing is to maintain a learning and serious attitude. The "2000-Word Pharmacy Internship Report Summary" compiled for you, I hope it will be helpful to you!

Part 1

1. Introduction to the internship unit

1. Internship unit: xx branch of xx drug store chain store

2. Internship position: Intern salesperson. Custodian. Order maker. Maintenance worker. Salesperson and cashier. Manager on duty

2. Overview of the internship

1. When I came to xxx, I first worked in the XX branch The responsibilities of the intern salesperson for 2 months are to be responsible for the placement, cleaning and arrangement of medicines, corresponding labels and prices, etc., to correctly recommend OTC medicines to customers, and to promptly introduce the functions, indications, usage and dosage, contraindications and other relevant knowledge of medicines to ensure the safety of medicines. Traditional Chinese medicine formulas resolutely implement the prescription dispensing system; Western medicines are sold based on prescriptions, and both are signed according to the prescription review system to ensure that there are no errors or accidents. In addition, he is responsible for the quality and maintenance of related counter drugs, as well as the preliminary handling of service complaints. Product information and shortages of medicines on the counter must be reported to the store manager, who is financially responsible for whether the quantity and accounting of medicines in the area of ??responsibility are consistent.

2. One month later, he was transferred to the warehousing department as a drug custodian. His duty was to allocate, review and load goods to each store according to the store distribution orders printed by the office every day. He was responsible for the drugs in the jurisdiction. Loading, checking and placing goods. A card account needs to be established for new goods arriving in the warehouse every day. When shipping, the product name, specifications, manufacturer, batch number, quantity and expiration date must be strictly checked. Medicines must be placed neatly on the shelves in the same direction. Inversion of liquids and other phenomena must be absolutely prohibited. Later, he worked as an order maker in the warehousing department. His responsibility was to print each store's delivery order based on each store's receiving form every day. He was responsible for the stamping, proofreading, and sorting of delivery orders, as well as checking the goods and providing information feedback to each store. The format of printed delivery orders must be the same, and different types of medicines must be printed separately, mainly divided into traditional Chinese health care medicines, western medicines for external use, biological products, medical equipment, traditional Chinese medicine pieces and other categories. The number of distribution items for each chain store must be detailed Statistics should be collected and printed in triplicate. Feedback on distribution issues at each store should be recorded in detail and the person responsible should be traced. Later, he was transferred to the position of drug maintenance worker in the warehousing department, and obtained the drug maintenance and acceptance certificate. He mainly recorded the temperature and humidity of each warehouse area regularly, and did a good job in rodent prevention, sun protection, moisture protection, wind protection, etc. in the warehouse, and Keep medication maintenance records regularly.

3. I have been an intern in the warehousing department for nearly half a year. After my application and the company's assessment, I was allowed to be transferred to the XX Road branch as a salesperson and cashier. Later, he was transferred to the duty manager in our store, responsible for implementing standardized services and handling and resolving store disputes. Ensure the store's financial balance is relatively balanced and be responsible for its profits. Responsible for the verification and delivery of store merchandise plans, as well as the custody of documents and daily reports. Accept the quality of goods arriving at the store and be responsible for the quality of all goods. Responsible for drug use and drug recommendation consultation for store customers, guiding customers to use drugs rationally, and ensuring safe and effective use of drugs.

3. Thoughts on the internship

Through nearly a year of internship, I have a deeper understanding of my abilities.

I saw the problem of applying the theoretical knowledge I learned in school to practical work. Pharmacology books introduce a general direction of drug classification. In actual application, there are different manufacturers producing drugs with different names but similar medicinal uses. However, I feel that the same principles are always the same. Only with solid knowledge of pharmacology can we To better understand these drugs, in addition to understanding theoretical knowledge, it is more important to apply this knowledge in practice so that the knowledge can be digested more deeply in the brain.

Part 2

1. Purpose of internship

1. Have a certain ability to negotiate prices.

2. Be familiar with the placement of medicines.

3. Know the common names, trade names, functions and indications, contraindications, etc. of some commonly used drugs.

4. Ability to accurately match medications for customers’ symptoms.

5. Practice your speaking skills and learn to communicate with others.

6. Exercise your ability to deal with and analyze problems.

2. Internship Time and Unit

In the past six months, I have had two working units, namely Yantai xx Medical City and xx Pharmacy. The former is the unit I went to for recruitment at school, and I stayed there for two months; the latter is the job I found in my hometown, starting in October until the end of December. Although Yantai xx Medical City is much larger than xx Pharmacy, I still prefer the latter for many reasons. Maybe it’s because living and working alone in Yantai is very hard. I leave early and come back late every day. Every day’s persistence and hard work, but the dormitory , work, life, and study are all still unsatisfactory. I felt that I was working very hard, and perseverance must be meaningful. There was so much sadness, helplessness, and humiliation. If I couldn't get anything in exchange, there was no need to continue, so I went home and rested at home for 2 weeks before I found what I am now. What is satisfaction at work? Maybe it means living happily and peacefully every day, just like I am now.

3. Internship location and job description

xx Pharmacy was established in 20xx, with an area of ??about 76 square meters and a warehouse of more than 20 square meters. It is a large pharmacy. The business scope includes antibiotics, Western medicines, over-the-counter medicines, health care products, Chinese patent medicines, etc. Our store has a large business area and many varieties. In-store staff engaged in drug quality management, testing, and prescription preparation, as well as those engaged in drug business, storage, maintenance, and sales, have all received professional training. Conduct physical examinations for operating personnel once a year and establish health records. This store is located opposite the xx Municipal Hospital. It sells medicines to the majority of hospital patients. It has a long history and a warm service attitude. The clerk has good affinity and credibility. The store has many old customers, so the customer flow is large.

I came to XX Pharmacy in mid-October. Because my brother works in a hospital and has a good relationship with the manager of the store, my colleagues also take good care of me. If there is anything I don’t understand, everyone Will be taken care of. My job is as a shopping guide and cashier in a pharmacy. Now that I have been working for a long time, I will be replaced when everyone is working shifts. Basically, I am not picky about these jobs. I will go wherever I am needed, according to the leadership's arrangements. Certainly.

IV. Internship content and process

My job is a pharmacy salesperson and cashier. Therefore, my main job is to sell medicines, collect invoices, make orders, and help adjust goods when I am busy. My internship content mainly includes:

1. Understanding of the unit and the industry in which I work. To work in a pharmacy, you need to know the history of the company, the characteristics and development prospects of the industry. For example, Tongtai Pharmacy is doing well and has a lot of customers every day. Its advantages are a good geographical location, a long history and a good reputation. .

2. Ability training. Have a certain ability to negotiate prices, practice your speaking skills, learn to communicate with others, consolidate the knowledge you have learned, improve your practical skills, develop problem-solving abilities, be good at developing your own thinking, and be able to use some commonly used equipment , will be repaired.

3. Understanding of drugs. Be familiar with the placement of medicines, and know the common names, trade names, prices, pharmacological effects, functions and indications, usage and dosage, contraindications, etc. of some commonly used medicines. It is important to be able to accurately match the medication to the customer's symptoms.

4. Understanding of common diseases. Colds and fevers, tracheobronchitis, gastritis, gastric ulcers, constipation and diarrhea, insect bites, rhinitis, pharyngitis, hemorrhoids, arthritis, rheumatism, waist and leg pain, etc. These are all common diseases, and people often come to pharmacies. Buy related medicines, so for these diseases, you should also know the related commonly used medicines. Among similar medicines, A kind of medicine should be recommended. Why, these should be kept in mind.

When I first started working, I enjoyed the process of counting and arranging the goods on the shelves every time the goods came in. In this way, I could quickly become familiar with the placement of medicines and find medicines for myself. Later, after I got used to this kind of work, I fell in love with the sales process. When patients took medicines, I enthusiastically accepted inquiries and understood their symptoms. At the same time, I explained the efficacy, purpose, usage, dosage, and precautions of the medicines to the patients in detail. and side effects so that they can use it with confidence. During the dispensing process, the dosage of medication cannot be changed at will based on personal opinions, and the patient's medication and physical safety must be ensured. I feel that watching them trust me and buy the medicines I recommend is also a spiritual gain and a great satisfaction.

5. Internship experience and gains

Through the internship, I can skillfully use and understand some of the equipment in the warehouse, and I can also accurately know the location of the medicines, and can provide the necessary information when customers need it. I prepare medicines myself, and I also understand the performance, adverse reactions and differences between similar medicines. What's more important is that I can speak well now, have good communication skills, can handle some emergencies, come up with some ideas and do some planning during the sales process, and contribute to the performance of the pharmacy.

In addition, I also discovered some problems. Some common drugs require a prescription, but patients do not have a prescription when they buy the drugs. The drugs are still sold, and then the store staff fills the prescription afterwards. I have always felt that this kind of behavior is extremely irresponsible. Maybe selling this kind of medicine will not cause any problems, but everything is inevitable. After all, medicines are items related to people, and we should not take risks. This risk.

Secondly, every period of time, pharmacies need to check whether the drugs have expired and make records. During this process, if the drugs are found to be expired, they should be cleaned up instead of being put on the shelves and continued to be sold. Yes, customers generally have their own commonly used drugs. Once this drug cannot alleviate the symptoms, they will switch to other brands of drugs, such as drugs that often appear in advertisements: Gankang, Baijiahei, etc., but these drugs are also It may not really be symptomatic. At this time, you should recommend suitable medicines to customers instead of leaving them alone. After all, doctor's orders are very important. Drug sales is a comprehensive industry. In addition to good professional knowledge, you must also have a high-quality service attitude and drug sales skills. This means that you must have good professional qualities, which is related to patients. medication safety issues. Therefore, everyone must be patient, have a conscience, and be attentive.

Next, let’s talk about the issue of health consultation services. Many people still believe in the doctor’s words when buying medicines, but for some minor illnesses, it is not necessary to go to the hospital to see a doctor. At this time, some people like Ask the pharmacy staff, and some people prefer to ask some professionals, which proves the importance of doctors and pharmacists sitting in the pharmacy. Having licensed pharmacists and sitting doctors provide health guidance is a major feature of some drug stores. When citizens purchase medicines or health products, they hope to receive professional guidance so that they can buy with confidence. Therefore, whether there are pharmacists in pharmacies to provide health guidance is also a major factor that affects people's choice of pharmacies. This is closely related to the turnover that everyone is concerned about.

VI. Summary

I have always thought that it is unnecessary for schools to allow students to do internships, but now I think that internships are really of great significance. It is not as simple as imagined, or just a show-off. It is a good way for students to combine knowledge and practice into one, thereby improving and exercising our own practical skills.

In the unit, there will be no teachers to help you solve difficulties, and no classmates to talk to you about everything. It is no longer a rigid book, but a real sword and a real gun to face customers. Facing colleagues and leaders, everything is no longer simple. We can only deal with and solve problems through our own exploration, and everything can only be done by ourselves. Therefore, we can only regard various experiences as tests, then work hard to overcome them, and finally conquer them. Isn't this process more valuable? Being able to appreciate the sourness and sweetness is the most important thing.

Through internship, on the one hand, I have exercised my abilities and grown in practice; on the other hand, I have also made my own contribution to society; more importantly, I have made many friends. Realize that life is not easy.

Although during the internship process, I also showed problems such as lack of experience, immaturity in handling problems, and insufficient integration of book knowledge and practice, etc., I believe that I will continue to enrich and encourage myself to make myself more capable. Work hard to master more knowledge, and continue to deepen into practice, test your knowledge, exercise your abilities, and lay a solid foundation for better serving society in the future.

The internship is not over yet, and the huge impact it has brought to me will continue. It allows us to get out of the campus, out of the classroom, and into society, embarking on the path of integration with practice, and into the society. Go to the big classroom to see the world, display your talents, grow your talents, hone your will, and test yourself in practice. Although the internship was quite hard, it paved the way for my future life. I know that nothing is easy. I finally understood that there is always hope in the boring, and there is always sweetness in the bitterness.

I hope that everyone can cherish this half-year internship before leaving school as much as I do. I think if we do it seriously, we will definitely gain a lot. I also hope that when I graduate next year, I will have a clear conscience for this internship!

Part 3

It is a great honor for all our xxx pharmaceutical chain management students to come to xx in 20xx City xx Pharmaceutical Chain Operation Co., Ltd. came for an internship, and I was fortunate enough to become an intern of the company. Looking back on the two-week internship, with the support and help of the store manager and the master of traditional Chinese medicine, we strictly required ourselves and followed the store manager’s instructions. Requirements, I have completed my own work well, and I would like to express my heartfelt thanks to the store manager and all the masters of traditional Chinese medicine. I would like to thank xx-x Pharmaceutical Chain Operation Co., Ltd. for giving us an opportunity to display. Through this period of work and study, I understood the importance of combining theory and practice. At the same time, I learned about the general departments of chain pharmacies, including purchasing department, loss prevention department, operations department, administration department, finance department, information service department, and personnel department. The operations department is divided into various chain branches, and the branches are mainly composed of store managers, salespersons, cashiers, and tally clerks. The two-week internship report is now summarized as follows:

1. Arrangement of internship time and number of people

First of all, without disturbing the normal operation work, the headquarters will arrange our All thirty-six students studied and worked in thirteen stores, and the internship period was from xx-x to xx-xx. At the same time, we use a two-shift working system, which not only maintains a reasonable allocation of time, but also allows us to slowly adapt to the work environment. It also allows us to have better time and energy to study and discuss. .

2. Understanding and learning during the internship stage

In the first few days of work. I adapted to the working environment here as quickly as possible and slowly integrated into this group. Under the care of the store manager, I really learned the requirements and tasks of the various work systems in the store, and understood the tasks and responsibilities of each staff member. Their work process has continuously improved their professional knowledge and level to enrich their experience. During this period, they mainly learned to understand medicines, understand their classification, uses and take medicines. Although there are many types of medicines, they are arranged according to categories. First, they are classified into injections, capsules, tablets, dripping pills, etc., and then again based on antibiotics, cardiovascular, respiratory system, digestive system, and external use. , over-the-counter drugs, family planning, medical equipment, other categories.

Of course, taking medicine is the simplest and most important technique. When taking medicine, people of different ages, genders, and levels need to take medicine differently. Children and pregnant women should be especially careful when taking medicine. Secondly, when taking medicine, the doctor should accept the patient's consultation in a polite manner, understand the patient's physical condition, and explain the nature, function, purpose, usage and precautions of the medicine to the patient in detail, and also respect the patient. subjective opinions. Different medicines are displayed in different locations and environments. But some medicines are different.

For example, some medicines can only be kept fresh at a certain temperature. Such medicines must be placed in a refrigerator with adjusted temperature and humidity. There are also volatile drugs that cannot be placed together with other drugs. The most important thing is that drugs with high gross profit margins and high profits must be placed in prime locations on the shelves. Finally, medicines must be kept clean every day. We have exercised our patience and realized that we must be serious, responsible and careful in doing any work, handle every business well, and understand the importance of the connection between every profession in the pharmacy and the pharmacy.

3. Strengthen self-study and improve professional knowledge and understanding

Through these two weeks of study, we not only learned a lot of knowledge that is not available in books, but also enriched our experience and accumulate experience. However, it still makes us realize that our knowledge, ability and experience are still lacking, so we should not let it go at work. We must be more devoted and continue to study hard. The knowledge in books is far from enough, and theory and practice are not enough. Only through combination can we better understand knowledge, better bring knowledge into reality, and serve the public. Moreover, during the internship process, we are also part of the work force and must abide by the various systems and regulations of the pharmacy, not the same as in school. You have to be careful when doing things in the store. You can do whatever you want. The important thing is to maintain a learning and serious attitude. At the same time, work requires not only skilled professional knowledge and skills, but also high professional quality and ethics. Finally, I understood that chain pharmacies are different from hospital pharmacies. Pharmacists in hospital pharmacies only need pharmacists’ prescriptions to dispense medicines, while most of the customers in our chain pharmacies are non-professionals who know little about medicines, so when picking up and picking up medicines, , be careful, prudent and responsible for every customer.

IV. Problems

Since each of us has different positions and job responsibilities, there will be some problems during the internship. First of all, salespersons talk and deal with people. Their main job is to receive customers. When receiving customers, they must have a calm tone and be polite. Don't be careless when you encounter something you don't understand. Sometimes some customers speak Mandarin with a slight accent when buying medicine. You must pay attention to avoid missing and mishearing. Next is the tally clerk, who must distinguish the pharmacological effects and medicinal properties of different drugs. Master the classification of medicines well. When you encounter expired or damaged medicines, you must write them down and report them to the relevant person in charge. And pay attention to the hygiene of the aisles. If they are dirty, clean them in time to maintain a clean environment in the pharmacy. At the same time, everyone must pay attention, be careful of thieves, and be careful of deliberate people.

5. Suggestions

Through these two weeks of internship and work, we have a general understanding of some of the rules, regulations and systems of xx-x Pharmaceutical Chain Operations Co., Ltd. And mastering some relevant knowledge in practice allows us to better remember and apply theoretical knowledge. But we need to make some suggestions:

1. Install security guards in some larger medical stores to prevent medicines from being stolen.

2. When drugs are found to be damaged, they must be replaced and replenished in time.

3. Keep medicines clean and hygienic at all times.

4. Leaders should communicate frequently with store employees to understand their thoughts.