Is there customer service for Xinyue G4?

There is no dedicated customer service.

Generally speaking, members with Xinyue 3 or above will have exclusive customer service. In other words, you have not recharged enough. Only when you become a big player will there be real customer service. It is difficult for small players to find human customer service and they can only talk to intelligent robots.

This is a method used by Tencent to screen users, because it has too many users, often hundreds of millions. If we want to arrange all manual customer service, I am afraid it will cost 30,000. This number is still conservative. With so many personnel, the annual salary and management expenses are very high, and management is very difficult. If everything is outsourced, quality cannot be guaranteed. If everything is managed by ourselves, there will be many problems in recruitment and daily management. After screening, there are much fewer important users. These important users can get help and services from manual customer service. The screened out users will either turn to intelligent robots or give up the service.