Responsibilities of hotel room manager

Responsibilities of hotel room manager

In the era of continuous progress, more and more people will be exposed to job responsibilities. Job responsibilities refer to the specific work content of workers, their responsibilities, reaching the standards required by superiors and completing the tasks entrusted by superiors. Presumably, many people are worried about how to formulate job responsibilities. The following is my collection of the job responsibilities of the hotel housekeeping manager for your reference, hoping to help friends in need.

Responsibilities of the manager of the hotel housekeeping department. Be fully responsible for the management of the housekeeping department, be responsible to the general manager, appoint the foreman, allocate the staff of the department, exercise the right of reward and punishment on the staff and accept the supervision of the general manager;

Second, responsible for the planning, organization and command of the housekeeping department, leading all the staff of the housekeeping department to complete the work indicators issued by the general manager;

Third, preside over weekly departmental meetings, convey the main points of hotel meetings, arrange work and solve difficulties.

Fourth, make regular appointments with important guests related to the long-term relationship of the hotel, listen to the opinions of the guests with an open mind, and constantly improve and perfect the work. And is responsible for receiving important guests and handling guest complaints.

Fifth, train employees regularly to improve service quality.

6. Formulate the business management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.

Seven, control the expenditure of housekeeping department, review the work report and important documents, analysis and filing.

Eight, participate in the formulation of room price policy, formulate and implement the room sales plan, and supervise the implementation of room price.

Nine, check the housekeeping facilities, do a good job in safety, fire control and hygiene.

Ten, complete other matters assigned by the general manager.

Responsibilities of Hotel Housekeeping Manager 2 1. The division of housekeeping department should be clear: high, medium and low-grade rooms should be separated. Make a sign, a high-grade room, a middle-grade room and a low-grade room.

2. The decoration of the housekeeping department may be different from other hotels, so you can add some scenes. (such as flowers, grass, trees, etc. ) make guests feel strange when they enter the guest room:

(1) wake up gently. Because many people are used to adjusting the wake-up time according to the lights instead of the alarm clock, the new wake-up system will gradually increase the lights in the room half an hour before the wake-up time set by the guests until the lights are as bright as during the day.

⑵ Keyless door lock system, which uses fingerprints or retina to identify guests;

(3) Virtual reality window, which provides the scenery outside the window selected by the guests themselves;

(4) Automatic induction system, light, sound and temperature can be automatically adjusted according to each guest's preference;

5] "white noise". Guests can choose the background sound that makes them feel most comfortable;

[6] Electronic control mattress can make different guests get the most comfortable bed feeling;

(7) A diet specially designed by nutritionists according to the physical condition of the guests.

Responsibilities of Hotel Housekeeping Manager 3 1. Under the leadership of the business director, take charge of the overall work of the housekeeping department.

2. Be responsible for formulating the work plans, job responsibilities, work disciplines, assessment and attendance methods of all departments in the housekeeping department and organizing their implementation.

3. Have the responsibility to recruit employees and strengthen the political and ideological education for employees. Have the right to handle employees until they are dismissed.

4. Be responsible for accounting, attendance, personnel transfer and equipment maintenance of this department.

5. Be responsible for completing all work tasks and economic indicators assigned by the hotel.

6, responsible for the training of the whole department, irregular business operation training for subordinates, not only improve the professional quality and operational skills of employees.

7. Strengthen the education of health, safety and fire prevention in the department, strive to improve employees' awareness of safety and health responsibilities, and sign safety responsibility letters with employees to ensure their personal safety.

8. Deal with some guest complaints.

9, responsible for employee assessment.

10, coordinate and communicate with other departments to ensure the smooth completion of all work in this department.

1 1, consult with long-term guests regularly to improve service quality.

12. Participate in VIP reception.

13. Strengthen guest room maintenance to ensure the quality rate of guest rooms.

14, hold a regular meeting of the department, summarize the work in the previous stage and arrange the work in the next stage; Give full play to the role of connecting the preceding with the following.

15, monthly inventory of low-value consumables, fixed assets and various expenses of this department.

16. Effectively complete other tasks assigned by the general manager and deputy general manager.

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