What does Dalian IBM BPO English customer service do? What did BPO do? Is the English listening and speaking level high?

(BPO business process specialist) English customer service representative, please don't treat customer service as a telephone specialist!

Solve problems that customers can't solve. (that is, you can't understand the business until you get to work)

1) The content of BPO is uncertain, but it may be financial or personnel. The specific content is a part of the process, and there will be no one in the whole process, which is information security.

2) The level of English requirements is also determined by the difficulty of business (business in progress). The strict condition is that the mail must be readable and writable. Soft conditions: simple communication services are barrier-free.

E-mail is an essential tool for work, feedback work and leaving reply evidence!

For reference only!