What does Taobao Xiaomi do?

Taobao Xiaomi is an artificial intelligence service system. Members of Taobao can find Taobao Xiaomi on any interface of Taobao, and consult Taobao Xiaomi about various problems encountered in shopping. According to Alibaba's statistics, Taobao Xiaomi received nearly 4 million users every day in just three months after it was launched. Most users choose to consult Taobao Xiaomi instead of calling the customer service hotline. In this way, the working ability of Taobao Xiaomi can be said to be equivalent to 30 thousand artificial service hotlines.

Consumers can easily find Taobao Xiaomi and quickly ask Taobao Xiaomi for their own questions, which greatly saves the time of queuing when calling the customer service hotline.

According to Alibaba's data, Taobao Xiaomi will also predict the services that consumers need according to their behaviors. Sometimes, when consumers have not consulted Taobao Xiaomi, Taobao Xiaomi will send the information they need to consumers, which greatly improves the work efficiency and allows consumers to get the information they need in the shortest time.

Taobao Xiaomi can also help consumers charge phone bills, check weather forecasts and buy air tickets. In the words of Taobao users, Taobao Xiaomi can help users recharge their phone bills, and the whole process only takes five seconds.

In addition, many Taobao users like to chat with Hu Kan and Taobao Xiaomi. Unlike many other artificial intelligence services on the market, Taobao Xiaomi is not a question-and-answer mode. It can accurately understand the information sent by users and constantly optimize users' answers, which also makes more and more people like to chat with Taobao Xiaomi.