Job Description of Property Assistant

Job Description of Property Assistant 1

accountability

1, responsible for community (or management office) customer service reception, office reception and other conference reception work;

2. Accept user complaints, fill in records in time, coordinate and track the handling situation, and complete the return visit within the specified time;

3. Solve and follow up the owner's assistance and complaints;

4. Master the situation of default to the owner and do a good job of collection;

5. Responsible for building repossession, decoration, rental registration, transfer and other procedures, update user information in time and convey it to relevant departments at the first time;

6. Be responsible for assisting users in opening water, electricity, gas, TV and telephone;

7, responsible for the use and management of community self-energy;

8. Complete other tasks assigned by company leaders.

job requirement

1, 24-35 years old, college degree or above, with more than 2 years of management experience in property management companies and relevant property management qualification certificates;

2, enthusiasm and affinity, can bear hardships and stand hard work;

3. Familiar with property management related knowledge, with the ability to solve problems independently, with advanced service awareness, service concept, good psychological quality and language skills.

Job Description of Property Assistant 2

1. Be responsible for the reception, order arrangement, follow-up and return visit of residents' check-in, decoration procedures, maintenance of residents' houses and facilities, public facilities and other projects.

Two, responsible for handling household complaints and daily household contact, communication and coordination.

Three, responsible for the deputy director of the following personnel recruitment and training of specific work.

Four, organize cultural and recreational activities on a regular basis, enrich the cultural life of the community and enhance the cohesion of the community.

Five, according to the Municipal Price Bureau announced the charging standards and related management regulations, timely notify the owners and users to collect and supervise the relevant property management fees, and according to the relevant data provided by the planning and financial departments to announce the income and expenditure.

Six, responsible for the inspection and supervision of the work of various departments of the management office.

Seven, responsible for internal administrative affairs and document management.

Eight, under the guidance of the company's functional departments, to carry out various paid services.

Job description of property assistant 3

Job responsibilities:

1, responsible for the early acceptance and handover of the building, as well as the return visit of the community owners, timely statistical analysis, and report to the superior leaders;

2. Take charge of leading the owner to repossess the building, follow up the repossession problem, sign relevant documents, issue keys, and go through relevant formalities such as the owner's certificate during repossession;

3. Responsible for the recovery of management fees and the promotion of paid services, including parking space rental;

4. Be responsible for opening relevant facilities for the owner to live in;

5, responsible for the daily owner's repair, complaint handling, and do a good job of information feedback and analysis, report to the superior leadership when necessary;

6, complete the work assigned by the superior leadership.

Requirements:

1, education

College degree or above, major in property management, etc.

2. Work experience

Good image and temperament, more than two years working experience in the same position in property management company.

3. Ability to work

3. 1 Familiar with the property customer service process and have a deep understanding of the relevant laws and regulations of property management;

3.2 Have good communication and coordination skills and teamwork spirit, and have certain learning ability;

3.3 Familiar with computer office software operation.

4. Personality characteristics

Have a good working attitude, careful and meticulous, and have a strong sense of responsibility and team spirit.

Workflow of Property Assistant

① Verify customer information:

The owner himself handles: the owner's ID card, occupancy notice and house sales contract;

The owner entrusts others to handle it on his behalf: in addition to the above information, the client's ID card and power of attorney are also required;

Unit purchase: in addition to the above information office, unit certificate and personal identity certificate are also needed.

2 Fill in the information or sign an agreement: fill in the household registration form; Sign relevant regulations or agreements.

③ Distribute items and confirm: house key, household registration book and house water and electricity diagram.

④ Charge: Property management fee.

(5) house acceptance and rectification:

Maintenance professionals carry relevant documents to guide the owners (residents) to check and accept one by one according to the Registration Form for Housing Quality Acceptance;

Check the base of water meter, electricity meter and gas meter, and confirm with * * * *;

Quality problems are recorded in the House Quality Acceptance Registration Form, and the customer service center fills in the Owner's Maintenance Processing Registration Form (Maintenance Work Order) accordingly, and the maintenance department or management office assists the developer to repair the project quality problems;

After the maintenance department passes the re-inspection, the customer service center will contact the owner in time to confirm the re-inspection time, and notify the maintenance department to accompany the owner for re-inspection at the appointed time;

If it is qualified, please ask the owner (resident) to sign the "Owner's Maintenance Registration Form (Maintenance Work Order)" for confirmation.

⑥ House custody: sign a custody agreement; Check the readings of water meters and electric meters; The property management fee is charged at 70% of the total amount. Arrange personnel to conduct outdoor inspections on the trusteeship room every week and before and after heavy rain, and handle the problems in time and notify the owner.

⑦ Data archiving: occupancy notice, copy of owner's ID card, copy of client's ID card, unit certificate, household registration book and agreement.