Q&A on the Real Simulation of Social Workers' "Work Practice"

20 18 social worker's "work practice" simulation questions and answers

1[ Case study]

Zhang, male, 45 years old, with junior high school education, was sentenced to fixed-term imprisonment for intentional injury. Zhang performed well in prison and was recently released on parole by the court. Zhang's wife divorced her a few years ago. After selling the property, she moved to other places with her son. At present, Zhang Can only lives with his parents, brothers and sisters, but contradictions and conflicts continue, and family relations are very tense. After returning to the community, Zhang felt uncomfortable and was highly alert to people. He tried to find a job many times, but all failed because of his low education level, lack of professional skills and poor household registration. In addition, he was recently diagnosed with liver disease. Zhang feels stressed and depressed, but he doesn't know who to turn to for help. In this regard, social workers plan to provide services for Zhang through case management.

Question:

1. In this case, what is Zhang's service demand?

2. In this case, what problems should social workers pay attention to in case management?

Reference analysis:

The service requirements of 1. Zhang mainly include the following aspects:

(1) The need to ensure basic living conditions. Basic living conditions include: economic income or minimum living security assistance needed to maintain basic living; Housing conditions needed to maintain basic living; Health care to maintain good health, etc. In this case, Zhang's real estate was sold, and he could only live with his parents, brothers and sister-in-law, so he needed housing security. He tried many times to find a job, but all failed because of his low education and lack of professional skills. He needed to get the economic income security he needed to maintain his basic life. Poor household registration, unable to apply for minimum living security assistance, there is a need to apply for minimum living security assistance; Recently diagnosed with liver disease, I need health care to maintain my health.

(2) the need to protect the rights and interests of education and employment. Zhang has a low level of education and no professional skills, and has the need to guarantee the right to education and employment.

(3) the needs of normal family life. Zhang's ex-wife moved her son to other places, and Zhang lived with his parents, brothers and sister-in-law, but the relationship was not good, and the needs of normal family life could not be met.

(4) the service demand of re-socialization. Zhang Can only lives with his parents, brothers and sisters, but contradictions and conflicts continue, and family relations are very tense. After returning to the community, Zhang felt uncomfortable and was highly alert to people. This shows that Zhang Can has not been integrated into the family and community, and there is a need for re-socialization services.

2. Social workers should pay attention to the following issues in case management:

(1) Attach importance to and be good at having a good professional relationship with Zhang Jianli. At the beginning of case management, Zhang may have negative, uncooperative and even resistant psychological and behavioral characteristics. Social workers should treat him with acceptance, respect and equality in order to establish a good professional relationship with him.

(2) Make the rectification plan in a focused and step-by-step manner. Correction is a long-term work process, and correction social workers need to help the corrected object solve many complicated and thorny problems, which are difficult to solve in a short time. Therefore, correction social workers must guide Zhang to participate together, make a correction work plan with emphasis and step by step, and gradually realize the ultimate goal of correction work.

In this case, Zhang, the object of correction, faced many problems after he was released from prison: family problems, including his ex-wife moving to other places with her son, and tense relations with his parents, brothers and sisters; Community adaptation; Employment problem; Physical health problems; Emotional problems and so on. After understanding Zhang's difficulties and thoughts, social workers should guide Zhang to analyze what is the most urgent problem to be solved at present.

(3) Be good at coordinating multi-departments and multi-institutions to provide integrated services. Case management is a service of linking and integrating resources, and its service scheme may involve the cooperation of personnel, materials and financial resources of multiple departments and institutions. At this time, the case management social worker should play the role of coordinator, and if necessary, convene all relevant personnel, including service users, to negotiate, so as to provide adequate services for Zhang and avoid duplication of services and waste of resources as much as possible.

(4) We should focus on Zhang's potential, explore his own problem-solving ability, and avoid doing everything instead. The goal of case management is to help Zhang recover or rebuild his consciousness and ability to obtain social resources through normal channels. Therefore, in the process of work, we should focus on Zhang's potential and explore his own problem-solving ability, instead of replacing everything.

2 [Case Analysis]

Social workers found in the community survey that some low-income families in the community were poor due to illness, and the burden of family care was heavy; Although some have strong employment motivation, they can't find a job because they have no skills; Others develop the idea of welfare dependence and lack employment motivation; Some people are too ambitious to find a job smoothly.

At the same time, social workers also found that there are a lot of resources in the community. For example, the community is located in the central city, and there are many enterprises and social organizations in the community. Social welfare centers often carry out service activities such as policy consultation, employment training and psychological consultation. Usually, residents have a harmonious relationship, and neighbors will take care of each other and communicate all kinds of information. Accordingly, social workers plan to integrate community resources to provide services for low-income families.

Question:

1. What are the formal and informal community resources in this community?

2. How should social workers integrate community resources in order to provide effective services to low-income families?

Reference analysis:

1. Formal community resources include: social workers, enterprises and social organizations in the community, social welfare centers, etc.

Informal community resources are: neighborhood and family.

2. Social workers should actively seek employment information for vulnerable groups in the community, coordinate employment resources, strive for training opportunities, actively recommend them to social employers, and safeguard the employment rights and interests of vulnerable groups. Social workers should help recipients understand the current situation of market labor force and employment situation, avoid their inappropriate employment expectations, encourage them to actively accept new posts and bravely face new challenges. At the same time, in view of the fact that the working skills and knowledge level of the poor people are low, social workers should strive to develop public welfare posts such as cleaning, security, greening, housekeeping and daily maintenance in the community with the help of the local labor and employment management department to promote community employment. This is not only conducive to the development of community service, but also can increase the income of vulnerable groups and enhance their self-confidence. Details are as follows (you can play by yourself):

(1) For low-income families who are poor due to illness and have a heavy burden of family care, organize volunteer teams to provide one-on-one assistance to help alleviate the pressure brought by family care; In line with the policy, give appropriate subsidies to low-income families to reduce their burden; Relying on community welfare centers and community clinics, we will provide medical care, nursing and psychological counseling to low-income families to help them tide over their immediate difficulties.

(2) In view of the fact that the family members of the subsistence allowances have strong employment motivation, but they can't find a job because of lack of skills, they should be trained in employment by relying on social welfare centers to improve their employment competitiveness; Encourage more exchanges between neighbors, encourage them to participate in job fairs in the job market, understand the employment situation in the job market, have a clear aim, and improve the success rate of job hunting. Social workers can actively carry out employment introduction services to help them communicate with enterprises in the community, make two-way choices and achieve employment.

(3) In view of the fact that some low-income households have welfare dependence and lack of employment motivation, we can guide some social workers by establishing a correct concept of choosing a job. Low-income policy is not a policy of raising lazy people. Only by being down-to-earth and self-reliant can we create our own happy life. On this basis, through the help of family and neighbors, strengthen communication, understand the new trend of employment, encourage them to actively participate in employment training and guidance of social welfare institutions, improve their employment competitiveness, and strive to find a job that suits them.

3 [Project Design Question]

Social worker Ahua found in the community demand survey that some elderly people in the community do not participate in social interaction, except going out to buy food and shopping, and stay at home almost all day. Some of these old people live alone, and jen occasionally greets them warmly, but they just barely nod. Hua was worried when he saw it. He thought: if this goes on, the vitality of the elderly will be lower and lower, and the process of degeneration and aging will be accelerated. Don't! I have to do something for them.

Question: According to the situation of the elderly in the community described in the case, design an appropriate service plan according to the social work methods of the elderly.

Reference analysis:

1. Problem and demand analysis

According to the description in the case, the main problem of the elderly in the community is that they are locked in the house and do not participate in social interaction. People are social animals, and they live in groups. Interpersonal communication is the main behavior of human beings. Especially for the elderly, long-term lack of social contact will damage their communicative competence, become indifferent and lifeless, and strengthen their tendency to retreat. Therefore, the enthusiasm of the elderly in the community needs to be stimulated and awakened.

2. Determine the service goals and objectives

The purpose of the service is to stimulate the enthusiasm of the elderly and maintain and improve their vitality. Specific objectives include: mobilizing the elderly to go out of their homes to participate in community activities; Establish interpersonal communication and social support network; Cultivate interest in participating in activities and feel cooperation and fun from it; Tap the spirit of volunteerism, give full play to the waste heat, and make contributions to community building.

3. Choice of intervention strategy: Organize and implement "motivation stimulation group"

The purpose of the incentive group is to motivate those who are no longer interested in the present and the future. Group activities are used to help the elderly re-establish contact with others and get rid of the situation that they always think they are full of themselves and their troubles.

The motivational group is generally composed of 10- 15 elderly people. The members have no dementia or depression, have certain listening and language skills, and can actively participate in group activities. 6- 12 group activities, preferably held once a week. "Incentive groups" usually choose people who know each other or have common interests as members, which will reduce the hesitation of some elderly people to join the group. Social workers need to know every elderly person very well, be able to carry out inspiring group activities, and then use their knowledge of the elderly to stimulate everyone's interest.

The working steps are as follows:

(1) Make home visits, get in touch with the "home-staying" elderly people, establish a trust relationship through greetings, sympathy, care and instant service, understand the needs, and mobilize the elderly who are interested in gardening to participate in the "Gardening-Motivation Stimulation Group".

(2) Design the group plan, and plan six activities, each lasting one and a half hours, once every half month. The contents of the six activities include:

The first activity: learn the knowledge of horticultural planting, invite experts from the Academy of Agricultural Sciences to teach planting techniques by means of photo display, video display and explanation, and then organize the elderly to visit the agricultural technology base, buy vegetable seeds or seedlings and plant them at home.

The second activity: sharing planting experience, including showing your own planting achievements, sharing experiences, asking questions, answering questions and adjusting techniques.

The third activity: share planting experience, form a team, select a team leader and create a team culture.

The fourth activity: share the fruits, have a group dinner and enjoy the fruits of labor.

The fifth activity: visit the agricultural technology base, discuss experiences with researchers and establish contacts.

The sixth activity: summarize and review the course, develop other interests (as the theme of future activities), train the team leader, and the staff will quit the group.

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