How to improve library service quality

A brief discussion on how to improve the service quality of libraries

As modern society enters the information age, human knowledge expands at an accelerated pace, and all kinds of information are constantly enriched and updated. Faced with how to find the information they need from the vast sea of ??information, it is difficult for ordinary readers to do so. This objectively puts forward requirements for librarians, especially the increasingly prominent demand for knowledge-based librarians. ?

People who persist in working in library positions for a long time are those who are not born in library majors, can endure loneliness, and are willing to serve as ladders for others. This is not unrelated to their persistent professionalism. ?

Many people still have traditional views on librarians. I think that librarians are not just responsible for borrowing and returning books and putting them on the shelves. It is an ordinary service job that can be completed without much professional knowledge. It is a simple labor that anyone can do. The library used to be the work base for the care recipients. After all, the library is an affiliated department and a service job. The income is naturally much less than that of other departments. Many librarians work all their lives and have little development opportunities. ?

In fact, libraries are human intellectual resource centers and important channels for information exchange. Therefore, librarians must pay attention to the cultivation of cultural quality and professional quality. Requires extensive library and information expertise. Including the proficient operation of computer library management systems such as book interviewing, acceptance, registration, classification, cataloging, collection, borrowing, query, reader management, statistical data, etc., as well as manual labor such as scientific shelving, standardized shelving, storage, binding, and maintenance. ?

Collection system and structure, book shelving, book collection elimination, reception and consultation, book donation and collection, etc., although they often appear in the research and summary of papers, no matter how good the theoretical knowledge is, we need When used in actual work, it is precisely because many inconspicuous tasks are not done by anyone, or are done very little, or cannot be sustained for a long time, that they are brought up to attract more attention. ?

The basic work of the library is the fundamental work of serving readers. The library opening and closing on time, enthusiastic service, and meticulous work are our most basic work common sense and discipline standards. If we do not even have this Neither can be done, let alone strengthening basic work. There is no service-oriented mentality. ?

The elegant reading environment and quiet reading place in the library should enable readers to read better and enable librarians to provide excellent services. In recent years, the working environment of libraries has gradually improved, but these good working conditions have not inspired staff to work harder. On the contrary, the library has become a haven for people to rest, chat and have some leisure time. The work of the library is a service job that improves our quality. We should position ourselves to serve readers, enhance the crisis awareness of library positions, and put service first. Any form of business learning and accumulation of knowledge are for the purpose of better carrying out service work. Not everyone is a librarian. Although they guard thousands of books all day long, they may not have any great ambitions. An occasional operational error may cause the loss of collection materials. If you ask each library exactly how many books are currently in its collection, it would be difficult for anyone to blurt it out. As for the statistical analysis of reader attendance rates, borrowing rates, and rejection rates, as well as in-depth research on books, they have become completely personal behaviors. ?

Finally, it is a question of the quality and responsibility of librarians. Any unit is composed of people with different cultural levels, different interests and hobbies, and different personalities and temperaments. Any good theory and method must be developed by people, and libraries are no exception. Due to the differences in personnel quality and sense of responsibility, the results are completely opposite. Facts have proved that quality is not directly proportional to cultural education and economic strength, but the development of high quality cannot be separated from the improvement of cultural level. If cultural education does not focus on the practice of moral education, it can only improve the level of intelligence. Economic strength has nothing to do with quality, while responsibility is closely related to work interest. ?

Librarians should strictly follow the classification of the fourth edition of the "Chinese Library Classification Law", arrange the shelves according to the classification and shelving method, set eye-catching signs on the bookshelves, and indicate the cataloging classification numbers. Circulation staff should frequently patrol the library to check whether there are any wrong books on the shelves and return them to their correct places in a timely manner. Be enthusiastic about reading for readers and help them understand the layout method. Through the introduction, readers can also be guided to read books that are beneficial to them, and avoid the situation where some good books are "hidden in the boudoir and no one knows about them."

Organize bookshelves at any time, place messy books in order, and quickly put returned books on the shelves to improve the circulation and utilization of books. Help readers understand how to use computer search to find the books they need, and facilitate readers to search for the information they need. It is necessary to improve the borrowing method. For CDs, rare books, reference books, etc. that cannot be borrowed, if they need to be borrowed under special circumstances, they should be strictly registered. ?

First of all, arrange service hours reasonably. The number of librarians is determined based on the amount of readers borrowing books, and the peak period of readers borrowing books is determined as the "core working time". The librarians are appropriately adjusted during several peak periods during the start of each semester, before holidays, and within two weeks after freshmen get their library cards. Quantity, in order to reduce the time for readers to borrow and return books and improve service efficiency. Today in the 21st century, only by updating concepts can libraries stimulate readers' needs, be people-oriented, educate people with books, create an atmosphere of "read more, read good books", and better perform the functions of libraries. Strengthen the purchase of humanities books that are widely concerned by readers, technical books with narrow circulation, various best-sellers on the market, and various good books with small circulation. Inspire readers' interest in reading through publicity. First, make various book catalogs, such as classification catalogs, book title catalogs, author catalogs, etc.; put them on the electronic display screen for rolling broadcast. Second, write promotional columns, such as new book introductions, window displays, new book reviews, etc. Third, compile data retrieval, write summaries of popular books, and provide book information to readers in a targeted manner. ?

Secondly, strengthen the guidance and consultation work. Libraries should strengthen communication with readers and understand their needs. They can use report meetings, "Reading Month Talk" and other forms to introduce books to readers and stimulate their interest in using books; they can use bulletin boards, introductions to new books, etc. to introduce new books to readers. Enter books. ?

1. Improving the quality of librarians?

As simple repetitive tasks are replaced and simplified by computers, the focus of the library’s work shifts to being an “information intermediary” and “information agent” for readers. Navigation”?

2. Implement a responsibility system and improve service quality?

Our school implements the IS09002 education quality management system. Requires a total commitment to educational quality. As a reader service department, the library must pursue the best service quality to meet the needs of readers. Implementing a responsibility system and assigning responsibilities to each person can make the responsibilities of embassy staff clear and each position can fulfill its responsibilities. On the one hand, it is necessary to stipulate the shelving ratio and conduct regular inspections to ensure that books are placed in an orderly manner. On the other hand, it is required to implement mobile services, patrol at any time, put shelves and arrange shelves at any time, to prevent student volunteers from being unfamiliar with books. The problem of books being put on the wrong shelves arises due to classification and arrangement. 3. Strengthen the development of digital resources?

Provide access to the Internet in digital form, digitize new books and other collections that teachers and students borrow in large quantities, and reduce the phenomenon of refusal due to few copies. ?

Modern libraries should become a place for information collection and dissemination, so that information can be disseminated in a timely manner, so that information can be quickly applied to society and play the role of knowledge. ?

The 21st century is the century of quality. Libraries take serving readers as their own responsibility. Quality has always been a strategic issue in library work. Improving services and providing high-quality services is an eternal theme that libraries continue to explore. Through the computer library management system, readers can browse existing books and determine the titles of books they need. The computer library management system has fast retrieval, convenient search, high reliability, large storage capacity, good confidentiality and low cost. The maintenance, modification, and addition of books, as well as the addition and deletion of users are all manifestations of the value of librarians. ?

The library should first meet the needs of teachers and students for humanities and social science books. In the next five years, library materials will only be part of the information resources. The presentation of information resources is also more diverse. At present, some international university libraries have launched mobile application services, allowing students to search the entire database and collect network links of interest anytime and anywhere. They have also set up SMS systems to inform students of relevant book request numbers through SMS. ?

There are many readers on subways abroad. Behind the prosperity of literature is a solid foundation of public reading. Coffee and books are Parisian’s right hand. When traveling on the subway every day, you can see citizens reading it on the subway. Although the Internet industry has profoundly affected the current book publishing industry, the business of physical bookstores is not bad. Many people maintain the habit of reading paper books. Bookstores also regularly hold signings of well-known authors to attract readers. The bookstore is equipped with a coffee shop, where people can enjoy the fragrance of coffee and wander in the ocean of knowledge.

It was also a working day, but the bookstore was crowded with book hunters. Some people just took the books and sat in the corner to read them carefully. I wanted to browse the book list in the recommended book area, but I was already sweating as soon as I squeezed in. In the era of electronic books and online book shopping, antique bookstores have not been affected, but have become one of the more valuable reasons for their existence. Their selling point is tradition, and their audience is mostly obsessed with the old days. ?

In Sweden, reading has become a legal requirement and has become a fashionable social activity. According to statistics from the 2013 World Cultural Index, Sweden ranks among the best in terms of per capita weekly reading time and per capita annual number of books. "Swedish winters and nights are very long. In December, it gets dark at 2 p.m. and doesn't light up until 9 a.m. the next day." Swedish children spent the long and cold winter in the company of fairy tales. In the era of mobile Internet, it is an indisputable fact that the circulation of books has declined. However, in Taiwan, "United Literature" still maintains considerable public influence. It turns milk tea packaging into poetry columns, holds literary camps, and distributes novels to be published. Diversified methods such as opening a WeChat account have attracted many young readers. "The beat of my heart skipping a beat, the playing of the strings, the tapping of the keys, the warmth is a chord, each note penetrates into my itchy skin, and the beat of my heart skipping a beat, it's you." - ―"Drinking Ice Room Tea Collection Art Museum", Chapter 83, author Xu Zhe?. If we just read this text, we would think we are reading a collection of poems. In fact, it is a poem printed on the packaging of a refrigerated tea in Taiwan. Some of the poems printed on milk tea packages are works by famous artists, and most of them come from poetry competitions. In mainland my country, such as Wuhan, various poems selected from the Internet are posted in eye-catching locations in the subway with elegant background colors, attracting pedestrians to stop and stop. ?

To sum up, in the new era, if libraries want to strive for greater space for survival and development, they must adapt to the ever-changing development requirements of today's society and strengthen their own construction. This requires improving the service quality of the library, cultivating a team of high-quality librarians, establishing an incentive system for high-quality services, and creating a harmonious environment for scholars and people, in order to improve the library's own service management level.