A summary of the company's probation period at the front desk in 2020

Everyone knows that the front desk is the image of the company, so the position and work of the front desk are also very important. Let's take a look at the performance of the front desk of some companies during the probation period. The following is a summary of the work of the company's probation period in 2020, which I compiled for your reference only. Welcome to reading.

Summary of company's probation period at the front desk 2020 (1) I came to the company as a probation employee at the front desk on xx, xx, 2020. During the probation period, under the guidance of the company, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and good service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Summary of the probation work of the front desk 2020 company (II) Time is always fleeting. In a blink of an eye, it has been nearly a month in xx, and with the progress of time, the harvest has also increased a lot. Since the probation period, I have worked hard to adapt to the working environment and new job at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work since this one-month probation period are summarized as follows:

First, study hard and try to adapt to work.

As a foreigner, who just joined this working environment, most of them are xx people, and their language and workflow are a little unaccustomed and unfamiliar. Thanks to the patient guidance and help of leaders and colleagues, I have basically become familiar with the work content of the front desk and the functions of various departments in the company in a short time. Also let me quickly overcome the inferiority complex of foreigners and integrate into the warm family of xx Group.

Everything at the front desk represents xx Group. I should greet the visiting guests politely, be affable when answering and transferring calls, be cautious when completing all the work, be open-minded and sincere when treating my colleagues ... bit by bit, I can learn from my work, make progress and gain a lot in my study.

Second, strive to do a good job at the front desk.

Personally, I think it is not enough to have good judgment to do a good job in front desk service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. Strive to strengthen theoretical knowledge and do a good job in practice.

Third, strengthen communication with all departments of the company.

Learn more about the company's development and the detailed work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and transfer calls accurately. On the other hand, if you know that there is no one in a certain department, you will remind the caller and give a brief explanation when there may be someone, or answer the customer's questions briefly within your power, and at the same time you can seize the appropriate opportunity to promote the company's image. Do a good job as a bridge between company departments and customers.

Fourth, expand your knowledge and constantly improve yourself.

A month's work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly charge myself in my future work to increase my knowledge and reduce the lack and mistakes of some professional skills in my work. I went in and out of the workplace, made some small mistakes and was corrected by the leader. But these experiences have also made me mature, and I have considered all kinds of problems more comprehensively to prevent similar mistakes from happening.

I have learned a lot from this job, such as self-confidence and sense of confidentiality, which have increased a lot. At the same time, I also realized a lot. I think we should learn more while we are still young, so that we can have a foothold. I am deeply proud to see the rapid development of the company again. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

Summary of the probation period of the front desk 2020 company (3) Time is always fleeting. During the probation period of more than two months working at the front desk, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed various tasks.

First, the daily work content

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;

5. Record the daily duty and clean the front desk and VIP room;

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;

7. Clean the offices of the general manager and chairman;

8. Receive daily newspapers and mails and hand them over to relevant personnel in time;

9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;

1 1, register the temperature every day, turn on the air conditioner as required and make records;

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice.

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;

4, work progress and problems encountered in the process of work should be reflected to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!

Summary of the probation work of the front desk 2020 company (IV) I joined the company on March 3, 2020, and I am a probation employee. After working at the front desk of the administrative department for two months, I have gradually adapted to the company's culture and atmosphere, and worked hard to study and develop in such a harsh environment. Thanks to the patient guidance and help of the department manager and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time, and made some progress in all aspects.

When I first arrived at the company, I served as the administrative front desk of the company. I carefully read the company's employee management manual, participated in the training of new employees, and learned the company's corporate culture, some staffing and job requirements in the whole company's operation, etiquette norms and workflow that employees should pay attention to in their work. Through these materials and training, I have a certain understanding of the company, but also learned the work norms that employees should have.

During my time as the administrative front desk of the company, I mainly engaged in the following work:

1, answer and transfer calls.

2. Send and receive faxes, letters and newspapers.

3. Receive visitors and notify relevant departments.

4. Keep the front desk work area, living room, tea room and meeting room clean and orderly.

5. Complete the affairs assigned by the superior, and cooperate and assist the personnel department in recruitment. The completion of every job is a test of responsibility and working ability.

The work of administrative front desk is very complicated, and analytical thinking is also very important. I often need to judge my priorities. I feel that I haven't done enough in this respect. In the administration department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, humbly asking colleagues and leaders questions that I don't understand, and constantly improving myself, hoping that I can make contributions to the company.

Here, I would like to thank the leaders and colleagues of the administrative department for their guidance and help in my entry, and for reminding and correcting my mistakes in my work. In the days to come, I will strive to improve the quality of service, work quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. Strive to satisfy every customer, strengthen etiquette knowledge learning, strengthen communication with all departments of the company, and strive to create a good front desk environment.

During these two months' work, I realized that it is very important to have a harmonious and progressive team. A positive company and leader is the driving force for employees to move forward. If the company gives me such an opportunity, I will cherish it and do my best for the development of the company. I hereby apply to become a regular employee, hoping to become a regular employee of the company. I implore the leaders to give me the opportunity to continue to exercise myself. I will do my job well with humility and full enthusiasm, and provide effective services for the normal development of office work. Looking forward to a bright future with the company, thank you!

Summary of the company's probation work at the front desk 2020 (5) As a fresh graduate, I am very worried about how to get along with people and how to do a good job; As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time, and I quickly completed the transformation from a student to a staff member.

During the trial period, I worked in the manufacturing department for some time. Although the time is not long, it has greatly changed the view of post-event work. Only then did I find that any occupation and any type of work requires certain basic knowledge. Just like plug-ins, it looks quite simple, but it is not. Plug-ins pay the most attention to efficiency and quality. This is a meticulous job. Practice makes perfect. Doesn't mean you can't do anything if you know its structure and performance.

Some skills and techniques that we don't usually pay attention to. How to insert a thin diode into a small hole quickly and accurately? Still have to rely on the usual experience accumulation! Into the front desk, full of innocence; I thought the front desk just answered the phone and received guests, that's all. It was discovered through in-depth understanding that it was actually quite complicated. The work done at the front desk requires great patience. If you persist, everything will become bright. It was with this idea that I took over this position. It suddenly dawned on me that it was easier said than done. Take answering the phone, pay attention to the fluency of tone and intonation and the speed of speaking, not too fast or too slow; Don't be too loud or too small, and don't deliberately modify your tone; Mainly focus on affinity!

In the management of office supplies, we must first know what employees need and what they don't need, secondly know the quantity and category of items in the warehouse, thirdly know the workflow of receiving office supplies, and fourthly, properly manage the purchase and collection of office supplies. {I need to know who should get it and who doesn't, and I need to plan and count the number of office supplies} but I made a mess.

I think it is necessary to establish some new systems for the smooth work of front desk clerks. For example, the management system of office supplies, the unification of goods procurement, and the planning and adjustment of warehouses. I don't know the true meaning of work when I first enter the workplace, and sometimes I will inevitably make some small mistakes that need to be corrected by the leaders; However, these experiences also made me mature; Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my ability to do things.

During this period of work, I learned a lot and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

The front desk is the window of the company's external image. Recently, I have a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the phone should be answered kindly, office supplies should be handled carefully, and colleagues should be treated with humility and sincerity. ...............................................................................................................