5 selected summaries of reception service work

Summary: Mainly write down the key work content, achievements, and shortcomings to draw conclusions, so as to correct shortcomings and learn lessons, so as to better do future work. The following is a carefully selected work summary that I give you, I hope it can help you!

Reception service work summary part 1

Time flies so fast, and the three-month trial period has been completed In the past, I was nervous and busy working in the supermarket. Before I had time to experience and understand the gains and losses of my work, new work tasks and next work goals followed. The performance of the past work has been determined. In the future work, we still need to work hard, exert ourselves, and surpass ourselves. I am full of confidence in facing tomorrow because of the encouragement and encouragement from my leaders and the support and understanding of my partners. In the big family of Tongcheng Wanhui, we strive, fight, grow and make progress together.

In the past three months, I have worked hard and made a lot of progress. I have learned a lot of things that I didn’t have before. I think this is not only work, but more importantly, it has given me a learning experience. and opportunities for exercise. From this stage, I find that the knowledge I crave is coming to me in a steady stream, and it is slowly digested in this big furnace. This is experience. I am very grateful to the leaders and seniors of the company for taking care of me. I have a deep understanding of the company's down-to-earth and serious work attitude from the boss to my colleagues, which makes me more vigilant about myself and doing my job well and meticulously. Each company's system and Although the regulations are slightly different in details, the general direction and purpose are the same. Therefore, I quickly adapted to the work flow here and tried my best to cooperate with everyone's work. Although there were some inappropriate things, I actively corrected them. Avoid making the same mistake again and do your job seriously. I like it here, and I am willing to use it as a platform to train myself, develop together with the company, and make my own contribution. For me, no matter where I am, In any company, as long as I am lucky enough to be a member of it, I will integrate into it with full enthusiasm, serious attitude, sincerity, and active work. This is the basic principle of being an employee. Team spirit is everyone's A virtue advocated by the company. I believe that if the company wants to develop, mutual cooperation and coordination are very important. Without the cooperation of various departments and colleagues, the company's work process will be hindered, work efficiency will be greatly reduced, and the company's benefits will naturally be reduced. Damage. This is not good for the company or the individual.

In the past three months, I have realized how important it is to have attentiveness, concentration, care, and patience at the same time when working. During the work process, I deeply felt the urgency of strengthening my own learning and improving my own quality. First, I learned from books and insisted on squeezing out a certain amount of time every day to continuously enrich myself, correct my attitude, improve my methods, and widely absorb various "nutritions"; The second is to learn from the colleagues around me. In my work, I always maintain a modest and prudent attitude, and humbly ask for advice, and learn from their hard-working, truth-seeking and pragmatic work style and problem-solving methods; the third is to learn from practice and apply the knowledge I have learned. In actual work, test the knowledge learned in practice, find deficiencies, improve yourself, prevent and overcome the tendency of dabbling in water and knowing only a little bit. To do a good job, I think the most important thing is to have a sense of responsibility. If you work hard, you will work hard to complete it and complete it well. If you love your work, your work will like you. The company often preaches that everyone should do their job conscientiously. This is an invisible responsibility that spurs me to work hard in this direction, to continuously improve and improve.

Reception Service Work Summary Part 2

In 20__, the company established an after-sales service department, which greatly improved the company's after-sales service work and customer satisfaction has also been greatly improved. improve. For these achievements, first of all, we would like to thank all the leaders of the company for their correct leadership and help; secondly, we would like to thank all colleagues for their strong support; finally, we would like to thank all the employees of the after-sales service department for their concerted and unremitting efforts.

As the person in charge of the after-sales service department, I now summarize the work of the after-sales service department as follows:

1. Work hard to do all the work

As the after-sales service department, I am mainly responsible for the company’s equipment After-sales maintenance, equipment installation, commissioning and training, equipment pre-sales demonstration and other work; the after-sales service department carefully solves every customer repair request, carefully installs and debugs each piece of equipment, and carefully explains the use and operation of the equipment to every customer. methods, carefully answer the questions encountered by each customer, and carefully demonstrate each function of the equipment to customers; every employee in the after-sales service department works together to do every customer service work and continuously improve customer satisfaction with the company. degree and loyalty.

2. Learn by doing, learn by doing, and continuously improve your work ability

The after-sales service department includes several employees such as __, __, __, etc. Each employee is not afraid to carry forward The spirit of enduring hardship and being diligent in learning; strive to do the job you are responsible for, learn by doing, learn by doing, and constantly improve your work ability and efficiency. __ is mainly responsible for the after-sales service of __, and does the after-sales work of __ in an orderly manner, which greatly improves customer satisfaction; at the same time, after-sales, equipment installation and commissioning and equipment demonstration in other places are also done diligently and responsibly; __ is mainly responsible for Jiangsu After-sales work in other places, as a new employee who has not been with the company for a long time, he has grown rapidly in 20__, silently arranges every work, and constantly summarizes and learns while doing it to improve his ability to solve problems;__ As a __ station staff recruited by the company, I went to the company for one week of training. I have strong receptive ability and am good at summarizing on the job. I constantly improve my skills and make __'s after-sales work to satisfy customers.

3. Shortcomings

Due to insufficient personnel in the after-sales service department, some maintenance was not carried out in a timely manner, resulting in customer complaints; after-sales personnel lacked regular training and were unable to promptly respond to the company's new technologies. New methods and new products are understood in a timely manner; there is too little experience exchange between after-sales personnel and they cannot share their work experience and insights in a timely manner; customer return visits are not truly implemented; customer repair reports are not recorded and processed in a timely manner; after-sales summary and data collection are not timely and incomplete. .

IV. Improvement Measures

1. After-sales service work must receive sufficient attention and support from company leaders; the market is the lifeline of a company, but after-sales service determines whether this lifeline will survive. important factors.

2. It is necessary to increase the staffing of the company’s after-sales service department; the after-sales department needs a clerk to be responsible for answering and recording after-sales service calls. It is necessary to ensure that all incoming after-sales calls are attended by someone during working hours. Answer and make detailed records; the after-sales clerk should conduct regular telephone follow-up visits to customers to promptly understand the customer's equipment usage and product suggestions and make detailed records. The after-sales clerk should register and organize the returned after-sales maintenance orders; according to the company's several For a province with a fixed business, an after-sales maintenance personnel should be responsible for the province's customer service work for a long time, such as __; In addition, the company should ensure that an after-sales technician is in place, register the after-sales clerk for repairs in a timely manner, and call to understand the situation. And arrange the corresponding person in charge to perform maintenance in a timely manner. The technician must maintain and return the equipment sent back to the company in a timely manner.

3. Organize regular training for after-sales personnel to master new technologies and new products in a timely manner; at the same time, strengthen communication and experience exchange among after-sales personnel.

Summary of Reception Service Work Part Three

20__ is about to pass. This year is a busy year and a glorious year. With the care and support of superior leaders, the hotel has Under the correct leadership of Manager XX, through the concerted efforts and diligent work of all employees, great achievements have been achieved. The occupancy rate has always remained above 90%. The hotel's performance has reached new highs, and relevant standards have been obtained in terms of safety, sanitation, service, etc. The department is definitely well received by the guests. As an employee of the hotel, I have achieved good results through my own efforts. I have been rated as an outstanding employee by the hotel many times and received rewards. I mainly do my job well from the following four aspects.

1. Respect leadership and obey orders.

In daily work, we must deeply understand the leader's intentions, accept the leadership, obey the arrangements, and do as the leader requires. Do not shirk or argue, do not play tricks, work without complaints, and work hard.

Be able to treat leaders' praise and rewards correctly without being arrogant or impetuous; be able to promptly correct shortcomings in work pointed out by leaders without giving up. Able to complete the tasks assigned by leaders, he is often praised by hotel and guest room managers.

2. Observe rules and disciplines and provide good service.

Comply with the rules and regulations established by the hotel, never be late, never leave early, go to and from get off work on time, handle the relationship between family and work well, have no leave records throughout the year, and be fully present at work. Strictly follow the work flow and leadership requirements to provide good service, so that no dead ends are left when cleaning the room, and it is spotless and neat. When serving guests, be able to use civilized language correctly, be careful, enthusiastic, and patient, and try to respond to the requests made by guests as much as possible. If you are satisfied, if you are not satisfied, explain it clearly to the guest and obtain the guest's understanding. During the ward inspection, if it is discovered that hotel items are damaged, check them with the guests in a timely manner. When compensation is needed, state the facts clearly and explain the reasons to satisfy the guests.

3. Unity and cooperation, regardless of gains and losses.

Mingle with hotel staff, unite, help each other, and care for colleagues. At work, after completing your work, you can help other colleagues in a timely manner, be not afraid of hardship or tiredness, be available when called, and do not be petty. When misunderstandings occur with colleagues, focus on work, communicate well, eliminate misunderstandings, and ** *Do a good job together. In life, be kind to your colleagues when they are sick. When your colleagues are sick, you can call them to greet them and visit them in the hospital. When your colleagues have something to do at home, you can help them in a timely manner after you understand them clearly. This will enhance friendship and promote work.

4. Learn with an open mind and strive to improve.

Although I have been working as a housekeeper for seven or eight years, I pay attention to the basic skills and safety training organized by the hotel every time and take proactive actions. Make sure your ears, eyes, mouth, heart and hands are present. Take notes when studying, listen carefully, ask if you don’t understand, study in time when you get home, and deepen your impression. At work, think carefully and apply it correctly. If you don’t understand or don’t know, ask your boss or colleagues to help you understand. Leave no blind spots and bring your service level and personal quality to a new level.

Existing shortcomings and problems:

1. Sometimes the work enthusiasm is not high, not very active, and there is a phenomenon of procrastination. Sometimes there are many check-outs, time is tight, the room is not cleaned carefully, and there are still some things left out. During ward rounds, there are many supplies, and sometimes people forget to register, causing losses to individuals and units.

2. The service level needs to be improved. Civilized and polite expressions are rarely used, the attitude is blunt, and the initiative is lacking.

In the new year, with the care and support of superior leaders and the correct leadership of a certain manager, I will do my job conscientiously, strive to improve my service level, unite my colleagues, and be proactive , be able to be obedient, serve, and learn, and work together with all hotel employees to unite, coordinate, and work together to make the hotel prosperous in the new year, with performance improving by leaps and bounds, and achieving greater success again.

Summary of Reception Service Work Part 4

Time flies by, and it has been almost three months since I arrived at the company. This is a precious experience in my life. During this period, leaders at all levels gave me great help in my work and great care in my life, which made me fully feel the leaders' open mind and the "indefatigable spirit" of Dafa people. After going through wind and rain, how can you see the rainbow?" While I am in awe of __, I am also proud that I have the opportunity to be a part of __. During these three months, under the careful care and guidance of my leaders and colleagues, and through my own efforts, I have made certain progress in all aspects. I will now report my work as follows.

1. Through training and daily work accumulation, I have a certain understanding of Dafa.

I met Mr. Du at the Hangzhou Senior Talent Exchange Meeting in July. The first information I got was a brochure introducing the new factory. At that time, I just felt that the company was very large. After talking with Mr. Du, I felt The boss is very approachable. I don’t know much about other aspects, especially the chemical fiber industry. Through three months of personal experience, I have a certain understanding of the chemical fiber industry and the company. The company's philosophy is popularly explained by Mr. Du as the five principles, which is indeed very appropriate. I strongly agree with this concept. The company's development has not forgotten the feat of giving back to society, which is admirable.

The company's people-oriented and talent-respecting ideas are implemented in actual work, which is an important reason for Daihatsu's development and growth. It is indeed not easy to achieve leapfrog development in eleven years. Striving to be the first in the world is Daihatsu's ambition and the core driving force for gathering talents. Now __ plays a decisive role in the polyester staple fiber industry and will be even more brilliant in the future.

2. Abide by various rules and regulations, work conscientiously, and continuously improve your own quality.

The professional ethics of love and dedication are the guarantee for the smooth development and ultimate success of every job. During these three months, I was able to abide by the company's rules and regulations, work conscientiously in my job, and was never late or leave early for three months. I completed every task actively and conscientiously with enthusiasm and performed my duties conscientiously. Job responsibilities: Unite colleagues and continuously improve your teamwork spirit in daily life. The book "Details Determine Success or Failure" made me very passionate. A positive and open-minded attitude, a good habit, a plan and completing it on time are so important, and ultimately determine the success or failure of a person. This book has given me a better understanding of my life. As I long for breakthroughs, I will remind myself of this in my future work and life, so that my future life path will become more and more exciting.

3. Study the job functions carefully and improve your work ability to a certain extent.

According to the current division of labor, my main tasks are (1) Responsible for company training; (2) Responsible for work-related injury insurance; (3) Office writing and temporary work. By completing the above work, I realized that a competent manager should have good language expression skills, fluent writing skills, strong organizational leadership skills, flexible problem-solving skills, effective external contact skills, and the ability to organize large-scale activities. Planning and preparation capabilities. In the original company, I was just in charge of a lot of work, and most of the work was done by my subordinates. Now I do it myself, and I find that many seemingly simple tasks actually have a lot of skills in them.

4. Deficiencies and areas that need improvement.

Although I have been here for nearly three months, I still don’t know much about the production process. I don’t have much time to go to the production site, and the personnel are not familiar enough. I have not yet formed a systematic plan and long-term plan for the division of labor. As I become more familiar with the company and my work, I also hope that my leaders will assign more work in the future. I feel that doing more work can better reflect my own life value. "Diligence leads to work, but playfulness leads to waste". In my future work, I will continue to learn business knowledge and continuously improve my business skills by reading more, asking more questions, learning more, and practicing more. There is no end to learning, the development of the times is changing rapidly, and knowledge in various disciplines is changing with each passing day. I will work tirelessly to learn all kinds of knowledge and use it to guide practice. In the future work, we must strive to be a good staff assistant to the leader, be creative and solid in our work, and contribute our own strength to the development of the company.

5. Some suggestions.

The company is in a period of corporate transformation, which is a very critical period. This period should focus on management. The quality of corporate management will determine the success or failure of corporate transformation. First of all, it is necessary to strengthen the change of ideological concepts and increase training intensity. In particular, management cadres must change their old ideas and transform from a practical to a management type. Leading cadres regularly participate in external training, which can broaden their horizons and learn management theories. Secondly, the company must improve its management system, clarify job responsibilities, establish incentive mechanisms, and improve assessment methods. A good system can change people's behavior, a good system can motivate employees, and a good system can strengthen management. Third, we must do a good job in cultivating successor talents. It has been eleven years since the company was founded, and the young people who started the business have gradually become old people. This is also an objective law. From now on, we must do a good job of teaching and teaching to the old comrades, pass on their good practices, and keep them forever. . Fourth, we must not only introduce talents, but also make good use of them. In particular, we must tap existing talents within the company and maximize the role of all types of talents.

Summary of Reception Service Work Part 5

In the past year of volunteer service work, I have worked hard to practice the volunteer spirit, fulfill my duties, and conscientiously completed the tasks assigned to me by the organization. Every work has been unanimously recognized by leaders and the masses.

I have always been at the grassroots level to serve the people well, and try my best to do as much as I can for the people.

The Youth Volunteer Action is a social welfare undertaking initiated by the Central Committee of the Communist Youth League. It takes the participation of young students as the theme and uses volunteer service as a means to provide services and help to others and the society through young volunteers. Promote economic development and social progress, and promote the development of the ideological and moral construction of social citizens. This action is an action dedicated to creating a perfect tomorrow, a cause focused on opening up the future, and a great cause for young people to become talents and enhance their sense of social responsibility.

Ideologically, I carefully studied the principles and policies of the Party Central Committee and actively moved closer to the party organization. Have a good character, be loyal to others, be modest and prudent, be aboveboard, be united and friendly, take the overall situation into consideration, and correctly handle the relationship with leaders and classmates.

In terms of study, I do my job seriously, work hard to learn my professional knowledge, and study hard. At the same time, I use my spare time to study my favorite photography and painting, participate in social practice, constantly expand my knowledge, strive to improve my overall ability, and adapt myself to this society.

At work, I strive to do the work assigned by leaders and teachers, and do things well within my own potential. When a classmate encounters difficulties, I will take the initiative to lend a helping hand and do my best to help him or her.

In terms of social practice, I actively participate in volunteer activities and dedicate my youth. Every time there is an activity to show love, I will dedicate my love. Every time I go to the nursing home to visit the elderly, I will bring gifts to express my condolences to them. Although it's not a lot, it's a piece of my heart. Of course, I was also rated as an "Excellent Advanced Individual" in social practice activities.

Volunteers refer to people who voluntarily provide services and help to society and individuals based on conscience, belief and responsibility without any material reward. To join a volunteer is to follow the necessary procedures in the group organization and volunteer organization. , volunteers participating in service activities. Youth volunteer activities are a social service activity initiated by the Youth League Central Committee and widely carried out across the country, with the participation of youth resources as the basic feature, and poverty alleviation and social welfare as the main content. Youth volunteer activities are open to the whole society, mainly focusing on voluntary service activities such as public welfare work, beautifying the environment, voluntary tree planting, emergency and disaster relief, cultural and sports activities, community services, social security, changing customs, science and education literacy, and youth assistance and rights protection, and actively advocate The youth volunteer spirit of dedication, friendship, mutual help and progress.

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