Personal advanced deeds of toll collectors

2022 toll collector's personal advanced deeds materials (general 5 articles)

In our daily study, work or life, we always have to contact or use deeds. Deeds take the advanced deeds of advanced objects as the main content and narrative as the main form of expression. So do you really know how to write a good story? The following is the personal advanced deeds of toll collectors in 2022 (generally 5 articles) compiled by me for your reference only. You are welcome to read them.

Personal advanced story material of toll collector 1 She is gentle and beautiful, and she is an ordinary toll collector in Class 3. After more than seven years in the company, she is also an old employee. She is diligent and hard-working, never asks for leave, and arrives late and leaves early. She is not good at words, but she helps others silently. When a new employee encounters unexpected difficulties, she will lend a helping hand and enthusiastically help solve them.

On one occasion, due to computer failure, several cars rushed out of the intersection, and the driver found that he didn't pay the money and turned around to pay the money. When a new employee didn't know how to charge, she took the initiative to teach her how to operate the crossing in time and quickly. She is a good teacher for new employees and a good helper for the monitor. I remember that once an employee was ill and couldn't come to support the class the next day. It happened that the monitor was in a hurry and didn't know what to do. She stood up and said, "I'll go. It's okay." In this way, she worked continuously for 24 hours.

Her husband is a taxi driver. In order to take care of the elderly mother-in-law and young daughter, they hardly touch each other, and it is even more rare for a family to eat together. In order to see his wife, the husband often solicits customers in Anting. When returning to the city, guests will pass the toll station where their wives are located, and occasionally meet the crossing where their wives are located. There is not much verbal communication, just a look at each other. The young daughter also knows the hardships and difficulties of her parents, and never expects her parents to pick her up at the school gate on time like other children's parents. I always walk home silently with my trolley bag on my back. It's getting dark, and my parents will try to cook something when they come back in a hurry. She never clamored for anything to eat, and she had long been used to this hurried pace and the days when no one was with her on holidays. This is the particularity of her parents' work.

She is the toll collector of our Class 3, an unknown and conscientious toll collector-Wang Ling.

As a toll collector in expressway, my job is to meet friends from all corners of the country in the front line of expressway every day at the three-foot sentry box. The work is ordinary and single, and the cold comes and the summer goes, but I still greet drivers and passengers in the hot sun and snow, give them warm service, dedicate my fiery youth in the ordinary, and appreciate the bitterness and joy of life.

"Enduring loneliness and grievances" is the most basic character in our line. Although our toll collector smiles brightly at every passing driver, not every driver will be polite. Being wronged and scolded is our "routine". I remember that there was a day shift, and soon after I took over, the traffic was getting bigger and bigger, and there was a long queue of vehicles. While I was busy issuing cards, a bus drove to the toll window. I just said, hello, please wait a moment! The driver swore impatiently: people like you are still working here, so you might as well go home early! He said that I had delayed his time and wanted to complain about me or something. I was puzzled at that time, but I patiently explained to him: I'm sorry, master, because the construction of the national road will cause traffic jams. But he didn't listen at all, just kept cursing. Finally, under the persuasion of the security guard, he left swearing. Seriously, at that moment, I really realized what is unfair, what is not respected and what is not understood. Tears of injustice swirled in my eyes, but I held back. In my opinion, personal grievances are nothing, and we must not make a scene with the driver to affect our civilized image. What's wrong with letting unreasonable people vent their dissatisfaction? Since I have chosen the post of charging work, I have to undertake these regular things. There are many such things, and gradually I have learned to smile. No matter how noisy the other party is, I keep a calm mind and explain patiently with a smile. Occasionally, when I recall the conflicts again and again, when my flexible attitude and decent language are all gone, I feel a little relieved.

A beautiful appearance does not represent a beautiful soul. Beauty is undoubtedly a fortune, but a sincere smile is more touching than a beautiful appearance. Every small toll station has a touching story, and every toll collector constantly sublimates his feelings in the story. No matter the bitterness and joy, grievances and bitterness, everything goes away with the rolling traffic. We pay attention to every detail in quality service, and face every passing driver and passenger with "smile" and "integrity", saying "hello" and "please leave", which narrows the distance between drivers and toll collectors. Just as the driver drove past the toll booth wearily, our sincere greetings and cordial smiles made the driver's friends feel extremely warm. When I was helping drivers and passengers in urgent need, I saw their sincere and satisfied smiles, and a warm current poured out of my heart, which made me remember for a long time. In fact, their sincere and satisfied smile is the best answer for us to serve them.

The work of our toll collectors can be summed up in one sentence: "Small window, big world". Since it is a window, we should polish it. If it is a door, it is necessary to establish a good image. We always discipline ourselves with strict discipline, treat our work with sincere and patient service attitude, make our "window" in expressway, Han Shi brighter, and make our work deeper!

Personal advanced deeds of toll collectors 3 Since the opening of He 'an Expressway, Comrade Chen Qing has become a member of the employees of He 'an Expressway. In the past two years, she has seized every bit of time to strengthen her business knowledge and strive to improve her business quality. She has gradually become a model in the charging industry and a model on the road to peace and security.

The opportunity to get a job and meet for the second time in life, so she also cherishes this job, and there is no reason or excuse to discount it at work. While doing a good job, we should focus on strengthening ideological and moral awareness, strengthening the awareness of seeking stability, fineness, height and refinement, and strengthening "professional ethics" and "civilized service awareness." With the idea of "building a high-speed image" and "establishing a brand of peace and security", we can find the right focus. Toll station is a window unit, and its quality is directly related to the reputation of high speed. To this end, we must explore hard in practical work and constantly sum up experience.

First, based on their duties, reflect the value.

Take the unit as home and contribute to the post. It is necessary to draw a clear line between units and families. I work in four shifts and three shifts, which brings certain contradictions to my family. As a wife, mother and housewife, family responsibilities are inevitable, and it is conceivable that you can't go home for several days in a row. Every time I go home, the messy home, young children and dirty clothes make her mother feel sad. Of course, we can only choose one of the two, and the sacrifice of the household contract responsibility system is inevitable. When choosing a unit, she must be rooted in the unit and feel at ease in the unit. Now that you have lost half, you must get the other half. This is the ideal she pursues, and it is also an invisible motivation in her work. I remember the advanced deeds of Comrade Xu Zhenchao, an advanced individual in traffic notification. His words can inspire Comrade Chen Qing most. He put it this way: "A generation should have a generation to do something, and a generation should have the spirit of sacrificing ownership. Love and dedication, tenacious struggle, hard work, selfless dedication, and make extraordinary achievements in ordinary posts. " His brave professionalism, insisting that no matter what he does, he should be first-class, strive for the first place, try his best to create a brand, increase efficiency for the enterprise and win glory for the collective, which is an example for her to learn. Although there is no feat like Comrade Xu Zhenchao's, she can stand on her own work and reflect her own value. Be strict with yourself at work, with high standards and strict requirements, and always run through rules and regulations and work discipline. Able to bear hardships and stand hard work and be diligent and meticulous in the work assigned by the leaders. 8 hours on the job, consciously stick to the post, do not leave the post, do not sleep, do not work privately, and practice drinking less water and going to the toilet less. Try our best to provide quality service for drivers and passengers and solve problems for drivers and passengers in need. Standardize the operation in charging, strive to be accurate, efficient, careful and meticulous, and there have been no major and minor errors caused by work mistakes for several years. Create a free error rate. Fully affirmed by department leaders, he was repeatedly rated as "advanced individual" and "civilized toll collector" by superior leaders.

Second, shape the image of the window and show your "style"

The image of the window needs to be shaped by each of our employees. First of all, notice that external beauty comes from the first feeling. Of course, appearance is an important link. Be sure to dress neatly, neatly dressed, well dressed and refreshed before going to work. Whenever we stand on the sentry box in uniform, with the heroic spirit of militarization, our dignified appearance and elegant manners have undoubtedly become a beautiful "landscape" line in expressway, forming a sense of symbiosis with the environment, which makes the past passengers envious and I am deeply proud. Secondly, beauty lies in the face. Be sure to get rid of all distractions before you go to work, so that you can go to work without emotion, and always greet passing passengers with a sincere and kind smile. Only by smiling can we communicate with others easily and leave a deep impression on drivers and passengers. The beauty lies in the language, "Hello, welcome to He 'an Expressway, thank you, bon voyage and goodbye" are just a few short civilized words, but they can truly reflect the inner quality and accomplishment of me as a toll collector. It is these passionate words that touched many drivers and passengers in the past. Beauty exists in the soul. With a sincere heart and its high-quality service dedication, we will do it for every driver and passenger, fully understand the psychology of the driver and passenger, try to be close to the driver and passenger, truly form spiritual communication with the driver and passenger, realize the service consciousness that communication starts from the heart, and be able to think about problems from different positions. I remember several times when I met several unreasonable drivers at the toll booth, saying that she overcharged him, and that China goods were big goods, refused to pay, and kept calling names. I always try to be gentle, sincere, patient, persuade, publicize the charging policy and clarify the charging standard. Finally, I touched the driver with sincerity, and made him pay the fee happily, leave with satisfaction, and apologize again and again when he left. In short, the above beautiful women truly embody the purpose of "satisfaction lies in safety".

Today is the starting point, and tomorrow is her goal of pursuing perfection. In her future work, she will take the deeds of Comrade Xu Zhenchao as a mirror to compare herself and treat her work with an unchanging heart. I believe that in the near future, she will make a fortune in the history of He 'an Expressway.

A simple, simple, unknown and hard-working girl, her work place is a three-foot box in that small space. Although the three-foot box is small, it is loaded with her wireless enthusiasm for work. A warm smile, a greeting and a blessing to drivers and passengers can make drivers and passengers feel as happy and happy as the spring breeze. She works hard in this ordinary post.

Since coming to expressway family in September, 20 15, she has been diligent and hard-working for five years, and has always been strict with herself by the standards of toll collectors, and has always maintained a pragmatic and pioneering work style. In her ordinary post, she has embodied a toll collector's persistent pursuit of career and life with practical actions. She studies hard and tries to become a business expert.

At work, many drivers don't understand the charging policy and have many difficulties in the charging process. Her knowledge of charging before opening to traffic can not dispel the driver's idea of refusing to pay. In order to get familiar with the charging business as soon as possible and better explain the charging policy to drivers, she often records the thorny problems encountered in the charging process, consults relevant policies, regulations and business knowledge in time after work, and often humbly asks other comrades for advice. Try to find a solution to the problem, constantly improve their business skills, enrich their work experience, and make sure that the charging policy is well-founded, the car model is judged accurately, and the tickets are received and delivered quickly. As a grass-roots toll collector, she often actively studies and strives for perfection in her work. She also actively studied various laws and regulations, charging policies and business knowledge with the whole class, and constantly improved her theoretical literacy and business skills through learning. She started with a smile and dedication.

It is her duty to love her post, and it is her duty to love and be dedicated. It is her mission to explain with action that "it is better to be bitter and tired than to let drivers queue up". At work, she is strict with herself, with high standards and strict requirements, and always runs through rules and regulations and work discipline. Able to bear hardships and stand hard work and be diligent and meticulous in the work assigned by the leaders. Charging work is the window of toll station's external service. The sentry box has a small area, a large service range, a short transit time and a long smiling window. She has a belief in her heart that she should face difficulties with a smile, resolve the deadlock with patience and impress every driver and passenger with sincerity. I remember one night a car with a Tianjin license plate was full of goods. As soon as the car arrived at the toll window, the driver said anxiously and annoyingly, "Hurry up, it's still so slow to reach for money!" " She greeted with a smile, quickly read the card with an IC card, and reported the amount payable. The driver threw the money into her hand and then slammed the horn to urge the crowbar to pass. She performed a series of operations skillfully and quickly. Finish the operation as soon as possible and say "Have a safe trip, goodbye" with a smile. There are many such episodes. She just used her smile and patience to build a smiling rainbow bridge between people and drivers, turning resentment into appreciation and arrogance into understanding. "Every day starts with a smile, every time I charge, I am based on my job, I love my work, and I am dedicated." This is her commitment to youth. She is strict with herself and strives to be a model of obeying the rules and discipline.

Charging work deals with money every day, and it is difficult to be competent without good political quality and strong consciousness of resisting corruption and preventing change. Over the past few years, we have been strict with ourselves, exemplary in observing various management systems, and consciously resisted all kinds of unhealthy trends. In the charging work, we really realized that application is inevitable and should be avoided, which makes everyone sincerely admire. Civilized toll collection aims at collecting vehicle tolls in full, and strives to become a practitioner of building harmonious traffic. Every time she walks to the toll booth, she is clearly aware of her responsibilities and her silent commitment to drivers and passengers! At work, together with her colleagues, she paid the fees in a civilized manner and provided excellent service, so that the parking fee was greeted, the driver answered questions, paid the fee before leaving, and the service was not satisfactory. Thank you for your work. In the past five years, we have kept the record of "zero complaints".

The development of the work is not smooth sailing, abuse is a common occurrence, and lane blocking incidents occur from time to time. Sometimes the driver parks his car in the toll lane and rudely throws his grievances to the toll collector together with the toll receipt. Swear words blurted out, and they didn't understand. In the face of this situation, she has never been supercilious. Five years of charging work made her deeply understand that drivers also need to understand. Only by putting yourself in each other's shoes and taking care of each other can we win more understanding and respect. So she learned to resolve conflicts with a sincere smile and to resolve disputes with patient and meticulous explanations. The driver's spit and contemptuous eyes, all of which she silently endured, still explained the charging policy over and over again, and won the praise of the majority of drivers and passengers with high work enthusiasm, down-to-earth work style, skilled business skills and excellent service level. With her high work enthusiasm, down-to-earth work style and skillful business skills, she won unanimous praise from everyone. In the face of praise, she always doesn't have too many words, just smiles, and a simple sentence should be enough. This is our toll collector, a simple and ordinary toll collector, who silently pays everything for the toll service industry in expressway with his own actions. Personal advanced deeds of toll collectors 5 "Do a line, love a line, work enthusiastically and serve with a smile." This sentence at the National expressway Brand Awards Ceremony has been deeply imprinted in Lu Yanfang's mind.

As a member of the team of "Jinhuyang", the seventh expressway service brand in China, Lu Yanfang is dedicated and loves her job. She has been practicing the responsibility and mission of a toll collector with practical actions for many years, and has become a professional soldier and post expert in the expressway system of the whole province.

In March 2008, Lu Yanfang passed the exam and was recruited to Jiaan Expressway toll station to become a toll collector. During the internship, she heard the story of the hard work and selfless dedication of the older generation of highway people, and took the initiative to apply for a job at the most remote Guazhou toll station, which is the terminal of Jiaan Expressway and the intersection with the most traffic. Moreover, Jiuquan is nearly 300 kilometers from Guazhou, and it takes more than three hours by bus. It is also five or six kilometers from Guazhou to work. Some people don't understand why they go so far away because they don't choose their home location. Lu Yanfang said: "I just want to go to places with lots of cars to exercise and get familiar with business as soon as possible."

Guazhou is known as "the wind bank of the world". "There is a wind once a year. From spring to winter, there is a strong wind every day." "The wind blows the stone and runs away, and grass doesn't grow on the ground" means Guazhou. Before arriving in Guazhou, she had no personal experience. On the first day of working in Guazhou, she experienced the power of "World Wind Bank". Sitting at the toll booth, there is always a whirring wind in my ear. When the wind is strong, I cry like a ghost Especially at night, on the Gobi desert far away from the city, we can better understand the connotation of the word "desolation". Lu Yanfang and her colleagues focus on their work. The space of the toll booth is limited, it is sultry in summer and cold in winter, so it takes eight hours to sit in. The polite expressions "Hello" and "Walk slowly" should be repeated countless times in a class. When you meet a driver who doesn't understand, you don't actively cooperate, but complain and even curse. Such a situation, as a toll collector, can only be patiently explained. Once, a foreign driver was so excited that he waited in line for a long time. At the toll window, he swore and his language was extremely ugly. Lu Yanfang repeatedly explained that the other party not only refused to listen, but became more angry until she was scolded and cried. At toll stations, similar things often happen. When the driver doesn't understand or even deliberately finds fault, the toll collector adjusts his mood and patiently explains until the other party understands and accepts.

Charging work is monotonous and trivial. They often encourage themselves to do a good job with the spirit of overcoming difficulties and hard struggle of the older generation of highway people, telling themselves: "Since you have chosen this job, you must do it wholeheartedly." Husband passers-by "muddy in sunny days and muddy in rainy days", sleeping on the floor, eating steamed bread and drinking ice water often appear in front of Lu Yanfang. She took the spirit of the older generation as her motto, worked with a smile, won respect with her charm, and set up a brand-new image of expressway people. Several express drivers who traveled to and from Jiuquan and Guazhou all the year round gave the highest evaluation to her service, calling her "Happy Girl" and "Five-Star Girl".

This is a challenge and a test for Lu Yanfang and her colleagues who have just embarked on the charging post. They braved the scorching sun and heat. After the first shift, they were soaked with sweat, and the fierce desert wind blew them out of the "Red Ertuan". However, no one complains because of tired work and poor environment. No matter the scorching sun or the stormy weather, they stick to their posts, serve attentively, and complete their tasks with good quality and quantity. Today, Lu Yanfang still remembers the work of that year. In that appraisal, Lu Yanfang won the title of the first "five-star toll collector" in the province with her impressive work performance and excellent service. This is Lu Yanfang's first honor in her work. Recalling that work experience, Lu Yanfang said: "It is the spirit of the older generation of highway people rooted in Gobi and selfless dedication that makes me full of passion for my work."

Her husband used to be her colleague and transferred to Jinchang a year ago. Lu Yanfang can only go to Jinchang to reunite with her husband while resting. They stay together for five days at most every month. In 20 13, their son was born and her husband was not around, so Lu Yanfang had to take her children to work. On 20 15, the husband was transferred back to Jiuquan, and the family finally reunited. Lu Yanfang and her husband work shifts and rarely stay at home at the same time. Children are cared for by grandparents most of the time. In fact, in our expressway system, there are countless examples of husband and wife separation. Over the years, they have overcome all kinds of difficulties, focused on the overall situation and work, and dedicated their youth and sweat to the highway cause.

Lu Yanfang recalled: "My husband and I have been married for 10 years, and we have never spent New Year's Eve together at home." In my son's memory, either his father is not at home or his mother is not at home. Every time she leaves home for work, she looks at her son's sad eyes and has an indescribable sadness in her heart. Once, my son suddenly said to her, "Mom, I'd rather wear less new clothes, eat less delicious food and play less with a toy, and I hope you can spend more time with me at home." Lu Yanfang felt very sad when her young son said such a thing. She asked her son to listen to his grandparents at home. When he turned around, tears welled up in his eyes. Lu Yanfang just spends as much time with her son as possible during the break. She told her son many stories about the old-timers on the highway, telling him that his parents were not unwilling to accompany him, because this was the nature of their work. My son realized from an early age that it was not easy for mom and dad to work. After that, mom and dad went to work, and my son was very sensible and said "goodbye" to them.

In 20 19, ETC promotion entered a crucial stage, and the institute divided the staff into several groups and went deep into townships, village groups, communities and units for promotion. Lu Yanfang and her colleagues walked the streets, patiently and meticulously explaining the convenient functions of ETC to users. Many people don't understand it, regard it as a liar, and even abuse each other, but they don't give in. Under their tireless propaganda and explanation, some people gradually accepted it. Some people, halfway through the installation, began to suspect that they would have to work again until they accepted such customers. In this way, they pushed forward a little bit and finally successfully completed the task. Only they know the difficulties and pains. My son heard that it is difficult for his mother to be promoted, etc. Every time he walks down the street, he will pay special attention to whether the passing vehicles are equipped with ETC, hoping to help his mother finish the task as soon as possible. Lu Yanfang was very pleased with her son's behavior. She said: "Although we spend less time with our children, he understands."

"Choose an industry and spend the rest of your life together" and "Be brave in innovation". Since the outbreak of the COVID-19 epidemic in 2020, Lu Yanfang and her colleagues have added a task every day-disinfecting all the recovered cash and cards with alcohol. Although the task is not heavy, it is related to epidemic prevention. In order to nip the epidemic in the bud, they work meticulously and methodically every day, contributing to the "zero occurrence" of the epidemic. Lu Yanfang said: "The road ahead is still very long. I want to make a' revolutionary change' and go wherever I need it. "

Since 14, Lu Yanfang has worked hard, been diligent and pragmatic, and won the honorary title of city, province and ministerial level for more than ten times. Facing the honor, Lu Yanfang often reminds herself to learn from the older generation of highway people, their work experience, their hard-working spirit and do their job well. Lu Yanfang said so and did the same. She influenced the people around her with her actions. Now, in Ting Anne College, there is a team of toll collectors who are silently dedicated and willing to be the road stone. No matter whether it is cold or hot, or it is stormy, they stick to their posts and serve attentively, and compose a touching song of toll collectors in expressway.

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