How to be a manager of an automobile decoration shop?

Staffing

Personnel allocation and quantity of automobile beauty shops of different scales.

(2) Job responsibilities of employees

The job responsibilities of the manager of a large automobile beauty shop are:

(1) Obey the leadership of the chairman and be directly responsible to the board of directors;

(2) Formulate various management systems and organize their implementation, so as to be fair, just and open, with clear rewards and punishments;

(3) Formulate various work plans, urge employees to abide by them, and strengthen supervision in time;

(4) Formulate and implement thoughtful advertising plans and preferential after-sales service measures;

(5) Establish an incentive mechanism linking wages with benefits, and act according to regulations;

(6) Responsible for recruiting and training employees and coordinating daily work;

(7) regularly check the implementation of the plan, compare the plan indicators, discuss the problems in time when they are found, find the root causes of the problems, and find ways to solve and avoid them;

(8) Coordinate with the administrative departments of the government;

(9) Report the actual workload, financial status, profit and loss to the board of directors on a regular basis, and report to the board of directors in time in case of major events or emergencies to help solve them.

The post responsibilities of the manager of small and medium-sized automobile beauty shops shall be implemented with reference.

2, technician job responsibilities

(1) Obey the leadership of the manager, arrange, coordinate and supervise the work of the general worker under his command;

(2) When picking up the car, check the customer's car condition together with the receptionist, and guide the beauty projects required by the customer;

(3) Read the dispatching list carefully and operate according to its requirements;

(4) In the operation, it is necessary to reasonably arrange the general workers to cooperate with their own operations, strictly control the quality, ensure the effect and improve the efficiency;

(5) In order to avoid operation mistakes and industrial accidents, it is necessary to implement operation specifications;

(6) After the operation is completed, send the work order to the financial personnel so as to settle the bill in time;

(7) When delivering the car, explain the beauty effect and daily care precautions to the customer;

(8) Constantly sum up and improve, and put forward good experiences and suggestions to the manager in time for popularization and application.

3, general worker job responsibilities

(1) Obey the leadership of managers and technicians, obey the arrangement of technicians, and assist technicians in their work;

(2) Study hard and master the skills and operation specifications of automobile beauty care, and constantly improve the operation level.

(3) Strictly implement the operation specifications in the operation to ensure the operation quality and improve the operation efficiency.

(4) Do the daily maintenance of the equipment to ensure the normal work of the equipment;

(5) Clean and tidy the work site, and keep the work site clean and orderly.

4, receptionist job responsibilities

(1) Obey the manager's leadership and assist the technician to check the customer's car condition when picking up the car;

(2) receive drivers and their passengers and provide warm and thoughtful service;

(3) Fill in the dispatch list in detail, arrange employees' homework, and fill in the service items clearly, so as to avoid misunderstanding between customers and technicians;

(4) Persuade customers to increase homework items and purchase beauty products in a planned way.

(5) check the beauty effect, try to meet the needs of customers and ensure that every car is satisfied;

(6) Establish a customer registration form and submit it to the financial personnel for computer archiving;

(7) Study customer information in time and strengthen contact with customers.

5. Responsibilities of financial personnel

(1) Obey the leadership of the manager and seriously implement the financial system and regulations;

2) Charge according to the standard, and take appropriate discounts and preferential measures to attract customers within the authority given by the manager;

(3) Calculate the employee's salary and pay it on time;

(four) to declare and pay taxes to the tax authorities in a timely manner;

(5) Establish a computer customer registration management system, and input all data in time.

(6) Make financial settlement on a regular basis and submit financial statements on time;

(7) Assist the manager in cost control and financial analysis.

(3) Staff Code

1, working attitude

(1) Customer first, warm and polite. Smile at customers, use honorifics, take "please" as the first word, followed by "thank you", giving customers a cordial and relaxed feeling.

(2) Strive to win customers' satisfaction and the reputation of the store, provide efficient services, pay attention to the technical details of the work, be anxious about customers' urgent needs, and solve problems for customers.

(3) Give customers the impression of high efficiency and good service, and do their due diligence in both daily service and normal management. Every effort should be made to achieve timely and satisfactory results.

(4) Employees shall cooperate with each other and cooperate sincerely, and shall not provide false information or whitewash peace.

2, obey the leadership

(1) Employees should seriously obey the work arrangement and scheduling of the leaders, complete all tasks on time, and shall not delay, refuse or terminate their work without reason.

(2) When encountering difficult problems, ask the direct leader for instructions as soon as possible.

3. Gluten-free diet

1) dress

The clothes of all employees in the automobile beauty shop in the workplace should be uniform, neat and convenient, and the estimated requirements are as follows:

(1) Employees must wear uniforms, keep their clothes neat and tidy, and do not pursue decoration;

(2) No matter what color the shirt is, its collar and cuffs should not be dirty.

(3) Keep the shoes clean, repair them in time if they are damaged, and do not wear shoes with nails.

(4) Female employees should keep their clothes elegant and decent, and should not be too gorgeous.

2) Instrument

(1) The hair should be neat and clean, and the hair of male staff should not be too long;

(2) the face is clean and healthy, no beard, and the mouth is clean;

(3) Keep your hands clean at all times, without long nails and dirt on the nails. Female employees should try to use light color when applying nail polish;

(4) Don't drink or eat smelly food before going to work, and don't smoke at work;

(5) Female employees should wear light makeup to give people a clean and healthy impression. They should not wear heavy makeup, nor should they use strong perfume.

4, strictly confidential

(1) Without approval, employees shall not spread or provide information about the store to the outside world.

(2) Relevant documents and materials in the store shall not be handed over to irrelevant personnel.

(3) If you have any inquiries, please transfer the inquirer to the manager's office.

5. Pay attention to hygiene and take good care of public property.

(1) Cultivate the virtue of hygiene, do not spit everywhere, and do not throw scraps of paper, peels, cigarette butts and sundries. If you find scraps of paper and sundries in the store, you should pick them up at will to keep the store clean and beautiful.

(2) Take good care of all the working instruments in the store, pay attention to the regular maintenance of the equipment every year, save water, electricity and consumables, and do not take or use public property indiscriminately, and do not throw useful public property into the trash can.

(4) Staff service rules

(1) Employees shall abide by all regulations and announcements of the store.

(2) Employees should behave in a civilized manner and be warm and polite to customers.

(3) Employees shall accept the command and supervision of their superiors and shall not disobey them. If you have any comments, you should report them to the above office.

(4) Employees shall maintain the reputation of our store. Any personal opinions related to our store shall not be published without permission, and the name of our store shall not be used without authorization except for handling the tasks assigned by our store.

(5) Employees are not allowed to operate or invest in businesses similar to our store and related to their positions, nor are they allowed to work outside our store.

(6) Employees should keep all business secrets.

(7) When performing their duties, employees should strive to seek truth from facts, and must not be afraid of difficulties, shirk or delay without reason.

(8) When handling business, employees should have the concept of cost and take good care of all public property. Public property shall not be taken out without permission.

(9) Employees should be modest when dealing with foreign affairs, and don't be proud when they encounter behaviors that damage the reputation of our store.

(10) Employees should cooperate with each other and help each other in the same boat. There must be no wrong opinions, quarrels, fights, gossip or other things that disturb the order.

(1 1) Customer vehicles shall not be used except for necessary test run.

(V) Incentive system

Employees' work attitude, work responsibility and work ability directly affect the performance of automobile beauty shops. Therefore, automobile beauty shops should establish an effective incentive system to mobilize the enthusiasm of employees to the greatest extent.

1, reward and punishment incentive system

Employees with outstanding performance should be rewarded, and employees with work mistakes should be punished, so that rewards and punishments are clear. The reward forms of automobile beauty shops for employees mainly include bonus and honor. Bonus awards are divided into regular awards and temporary awards. Regular rewards are generally carried out at the end of the month and every year. When employees reach the evaluation results of excellent and good grades in the monthly or year-end assessment, the manager should give bonuses according to the profit of the beauty shop and praise it at the staff meeting. The year-end award should be awarded with a certificate of honor. On the one hand, it is to give employees equal labor remuneration; On the other hand, it can greatly enhance the loyalty of rewarded employees and motivate backward employees to work hard. It should be noted that even if the beauty shop runs at a loss, employees should be rewarded as long as they get excellent or good evaluation results in the assessment. In this case, the reward amount can be less.

2. Wage incentive system

Automobile beauty shops should set salary standards according to employees' positions, positions, work experience and work ability. In order to motivate employees, beauty salons have to raise their wages to a certain extent every year. After employees have worked in the beauty shop for a certain number of years, they should increase a certain amount on the basis of their original salary every month. Generally speaking, this working life is one year, and the specific increase can be determined according to the operating performance of the beauty shop, the length of employees' working hours, employees' jobs, positions and previous work performance. The growth of employees in general technical positions should be higher than that of employees in other positions under the same working hours, and the growth of employees in difficult positions should be higher than that of employees in low positions.

3. Promotion incentive system

In order to cultivate talents who know both technology and management and stimulate employees' positive consciousness, automobile beauty shops should establish a promotion incentive system. This system aims to set a goal for employees. As long as employees work hard and meet the promotion requirements through the year-end assessment, they can be promoted to a higher level, thus realizing the business objectives of the beauty shop and the personal ideals of employees. The specific method is to divide each post into 1-3 grades. As long as employees have worked in a lower rank for one year and achieved excellent results through year-end assessment, they can be directly promoted to a higher rank. Employees assessed as good at the end of the year can be promoted to half a level, and employees assessed as good twice can be promoted to one level. Employees who have been promoted to the first level for three consecutive years can be promoted to the deputy position of the department. Those who have been promoted to the first level for three consecutive years are appointed as department directors.

4. Share incentive system.

Second, the equipment management

The equipment management of automobile beauty shops mainly includes procurement, acceptance, installation, use, maintenance and archives.

1, buy

(1) The necessity and feasibility of purchasing or replacing automobile beauty equipment shall be analyzed and demonstrated.

(2) Before purchasing, conduct sufficient market research and select the equipment with the best quality, performance and price.

Step 2 accept

(1) When picking up the goods, it is necessary to open the box for inspection, check the appearance of the packing box and equipment, and confirm that the equipment is in good condition.

(2) Check the technical data, instructions, certificates, inspection records, attached accessories, special tools and spare parts of the equipment.

(3) According to the technical parameters and indicators of the manufacturer, acceptance shall be carried out item by item, and trial operation shall be carried out one after another. After the running-in period, run with load and try to control the electrical and transmission mechanical parts. If it fails, please contact the supplier.

3. Device

(1) According to the use nature, technical difficulty and purchase agreement of the equipment, general equipment can be installed and debugged by itself; The manufacturer is responsible for assisting in the installation of high-precision and difficult equipment until it is debugged normally.

(2) All equipment shall be installed in strict accordance with technical standards, including installation accuracy, energy allocation, environmental protection, construction site, etc. , the attached accessories and instruments should be installed together.

Step 4 use

(1) Before the new equipment is put into production, it is necessary to organize personnel training, learn the structure, performance and operating procedures, and establish a post responsibility system. Only after passing the exam can it be operated.

(2) All equipment shall strictly implement the regulations on personnel, machines and posts. For equipment operated by many people, make sure that someone is responsible.

(3) The equipment operator shall:

(1), management. Self-use equipment and accessories should be kept well. Non-local personnel are not allowed to operate or leave their posts without authorization. The operator must stop and cut off the power supply to ensure safety.

Step 2 make good use of it. Strictly implement the equipment operation procedures and prohibit overload use.

3. Fix it. Pay attention to daily maintenance, arrange inspection regularly, and cooperate with maintenance workers for maintenance.

(4) Users must:

(1), master the maintenance and safety regulations, and use them according to the regulations.

(2), familiar with the structure, performance, inspection methods and procedures, can skillfully use tools.

(3), understand the general repair methods, can carry out simple project maintenance.

(4), can identify the abnormal situation, take corresponding measures, and promptly notify the maintenance personnel.

(5), familiar with the maintenance knowledge of the equipment used, regular positioning for cleaning, wiping, lubrication and other daily maintenance.

5. Maintenance

(1) Equipment operators should do daily maintenance, and the specific standards are cleanliness, lubrication, safety, high efficiency and intact rate.

(2) Equipment management personnel should regularly check the equipment, and the inspection items include:

(1), check whether the tools, facilities, safety devices, meters and instruments used are in good condition, sensitive and effective. (2), check whether the original data of equipment operation is complete, the record is accurate.

(3) According to the original data and the actual situation of the equipment, the equipment shall be maintained regularly. If the conditions are not met, contact the manufacturer for joint implementation.

5. Archives

A file should be established for all equipment, which includes: ① the origin, specifications, model purchase, service time and main technical performance of the equipment. (2) Equipment manual, ex-factory inspection list, packing list, installation acceptance handover list, accessories and tool list.

Third, enterprise management.

General business process of automobile beauty shop.

Appointment → Reception → Consultation

Query → Delivery → Quality Inspection of Business Processing

→ Delivery → Tracking

General business process of automobile beauty shop

1, make an appointment

Appointment is to negotiate with customers and conduct business negotiations at the agreed time. Reservation service can avoid the peak service hours and give service receptionists more time to contact customers.

Step 2 receive

When the customer comes to the car beauty shop, the staff in charge of reception should take the initiative to meet him, serve him warmly, understand the actual needs of the customer, and transfer him to the relevant personnel until the customer is satisfied.

Step 3 consult

Consultation is one of the most important steps in the whole service process, which has the opportunity to build customers' confidence in service personnel and service projects. Employees in beauty salons show their willingness to provide the services they need and the attention customers want by showing their helpfulness and sincerity. This helps to dispel the customer's doubts and anxieties, and enables him to describe the problems he and his vehicle encounter more frankly.

Step 4 send workers