Hangzhou government hotline

12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The mayor's hotline 12345 mainly accepts the following services:

Consulting the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer; Non-emergency help within the responsibility of the organizer; Complaints and suggestions on urban governance, public services, market supervision and economic and social development; Complaints and reports of staff of enterprises and institutions on administrative organs, public services, work style and administrative efficiency.