Summary of the work of the staff in the lobby window

Summary of the work of the staff in the lobby window

Summary of the work of the staff in the lobby window. In the workplace, we need to write a work summary in the lobby window, which is not easy. Next, I'll take you to know about the work summary of the staff in the lobby window.

Work summary of lobby window staff 1 1

In 20XX, under the unified deployment of the county party committee and the county government, we actively responded to the call of the county party committee and the county government on efficiency construction, and under the direct leadership of the Party Committee of the Bureau of Commerce, the Bureau of Commerce and the county administrative service center, we earnestly studied the laws, regulations, rules and related policies formulated by the party and the state, strengthened the self-construction of business departments, improved their professional level and administrative ability according to law, and conscientiously did their jobs.

I. Centralized functions of administrative examination and approval

In order to fully implement the relative centralization of administrative examination and approval, and effectively improve the efficiency of administrative examination and approval, according to the spirit of the relevant documents of the higher authorities, our bureau has added an administrative examination and approval section, with Deputy Director Zhou Jinan as the chief, and determined the staff stationed in the administrative service hall to undertake the centralized handling of administrative examination and approval matters of this unit. At the same time, in accordance with the relevant requirements, all the administrative examination and approval functions of our agency will be concentrated in the administrative examination and approval department, and the administrative examination and approval department will be concentrated in the county administrative service hall. All administrative licensing examination and approval items are examined and approved in the lobby window, and one-stop service is implemented. In order to further establish and improve the long-term mechanism of "two centralization and two in place" for administrative examination and approval, a series of security systems have been formulated, such as the first inquiry responsibility system, the one-time notification system, the time-limited completion system, and the administrative licensing responsibility investigation system.

Second, the bureau leaders attach great importance to it.

1. Since the establishment of the Bureau of Commerce, the business window has attached great importance to the window construction, continuously strengthened the business window construction, completely changed the past status quo, and constantly adjusted and improved the window function. With the continuous rationalization and standardization of business work, the construction of business window will be better and better.

2. According to the requirements of the Party Committee and the Bureau of Commerce for various functional departments, every staff member is required to study hard and constantly improve the level of policy and administration according to law. As window staff, according to the nature and characteristics of window work, we should not only be enthusiastic about customers who come to handle projects in our work, but also have certain administrative ability according to law, which puts higher demands on our window staff. Therefore, we should study every day, master and use the laws, regulations and related policies of the party and the state skillfully, and better serve the business window.

3. Leaders attach great importance to and strongly support the window work. Bureau leaders not only put forward high requirements for window work, but also asked window staff to establish a better image. They repeatedly pointed out that the window is not only a place to handle affairs, but also represents the image of the unit and our business bureau. Therefore, under the direct leadership of the bureau leaders, Qi Xin and Qi Xin worked together to develop team spirit and collective strength, and made great efforts to do a good job in window service.

4. In order to do a good job in the business window, in accordance with the rules and regulations formulated by the county administrative service center and the requirements of the Regulations on the Administration of Civil Servants, strictly abide by the various systems of the center, and discipline yourself with high standards, so as to get to work on time, not be late, not leave early, and ask for leave halfway. Conscientiously implement and study the principles and policies of the party and the state and relevant laws and regulations, strictly enforce the law, and administer according to law.

6. Actively keep close contact with the superior commercial authorities and consult relevant commercial policies and regulations with an open mind. Strive to do all the work in our county under the guidance of superiors.

Third, the shortcomings and the next step.

Among the 9 items given by the county government affairs center, there are 6 foreign-related projects. Due to the late establishment of our bureau and fewer personnel, it is unable to undertake foreign-related work. Its handling authority is in the Municipal Bureau of Commerce, and our bureau can only handle the other three convenience services.

Because the examination and approval work of our bureau has stages, the amount of information is small, the time to enter the government affairs center is relatively short, and the amount of information entered is relatively small, which is still far from the requirements of superiors. In the future, the administrative examination and approval section of our bureau will focus on "standardization, efficiency and convenience", constantly strengthen its own construction, improve service quality and examination and approval efficiency, and truly realize the transformation from "acceptance window to examination and approval window".

the second

Over the past year, with the correct leadership of the administrative service center, the support of the Civil Air Defense Office and the active cooperation of other departments, the approval of civil air defense windows has achieved certain results. The summary report is as follows:

First, fully raise awareness and pay attention to the image of the window.

Over the past year, we have actively responded to the call of the Municipal Party Committee and the Municipal Government to further deepen the reform of window work, and deeply realized that the window of civil air defense is an important carrier to further promote the administration of civil air defense according to law, transform the functions of civil air defense organs, build civil air defense under the rule of law, assume civil air defense responsibilities and serve civil air defense. It is also a bridge between civil air defense organs and construction units. To this end, we give full play to our subjective initiative, consolidate the good relationship between civil air defense and construction units, and maintain a high-quality civil air defense construction environment. To make suggestions for the further promotion of window work, we can consciously start from bit by bit, start from small things, take the initiative to restrain ourselves, and pay attention to personal image, window image, civil air defense image and government image.

Second, take the initiative to speed up efficiency and strengthen efficiency construction.

According to the requirements of the municipal party committee and the municipal government, combined with the actual situation of civil air defense examination and approval, the "process reengineering" work of examination and approval was completed. Two of the seven sub-projects of civil air defense administrative examination and approval were changed to immediate processing, the commitment time limit was shortened from five days to three days, the application materials were reduced by a quarter, the examination and approval links were simplified to the simplest links, and non-administrative examination and approval items such as quality supervision and completion acceptance of civil air defense projects were included in the central window service, which provided substantive services for speeding up the work. Active service is the basis of speeding up. According to the characteristics of civil air defense administrative examination and approval, it is a good thing to kill two birds with one stone to conduct detailed consultation, follow-up visits, guidance and reasonable guidance according to law, do a good job of service before declaration, and let the construction unit take shortcuts in engineering construction, which greatly improves our work efficiency. The ability to handle parts is one of the keys to speed up.

Usually, I can consciously use a little time to strengthen my business study, combine theory with practice, and constantly improve myself. In particular, Comrade Li Xia, on the basis of his proficiency in professional work, kept improving and repeatedly studied the operating procedures, which made things fast, accurate and error-free, and improved work efficiency. Constantly summarize, improve efficiency and speed up. The procedures for handling documents are not immutable, and the application materials are not perfect. With the continuous development of the cause and the continuous improvement of social civilization, people's consciousness of fulfilling their legal obligations is also increasing, which requires us to constantly sum up experience in practical work, improve the working environment and improve work efficiency. Civil air defense window often solicit the opinions of the construction unit, modify the contents of the "declaration form"; Request the guidance of the center leaders and improve the cooperation procedures with planning, construction committees and other departments; In the "Six Inspections and Six Inspections" activity, a comprehensive self-examination was carried out from the aspects of working conditions, implementation of various systems, work efficiency, service attitude, administration according to law, and implementation of the decisions of the municipal party committee and municipal government, and the existing problems were immediately rectified. Through continuous summing-up, we can go up a storey still higher efficiently.

Third, correct attitude and quality service.

Using the civil air defense "window" platform, people are sent to "sit on duty" every day to receive civil air defense work consulting services, and a service hotline is set up in the "window" to make public service complaint calls to all sectors of society, collect hot and difficult problems reflected by the masses, implement dynamic management, and seriously deal with all kinds of complaint calls received, promptly investigate and deal with them, handle them within a time limit, and reply them in time, so as to give enterprises and the masses a satisfactory answer. In the work, the "window" personnel strictly abide by the first question responsibility system and the "one-time notification system" and strive to improve service quality and work efficiency. Since the beginning of this year, more than 80 pieces of ready-to-do and promised pieces have been accepted, and more than 50 pieces of service pieces have been accepted, with a settlement rate of 100%, achieving no complaints and no overdue pieces. Received telephone, written and oral consultation services on policies and regulations for more than 200 times, so as to answer everything.

Fourth, obey the rules and discipline and obey the management.

Comrades working in the window can consciously respect the leadership of the center, abide by the regulations of the center management, do not be late, do not leave early, and adhere to the leave system; No sneaking around, chatting, playing games, surfing the Internet, etc. Consciously learn business knowledge, and have some time to learn civil air defense specialty, laws and regulations, automation and information office knowledge every week; Unite colleagues in other windows, live in harmony with them, respect each other, support each other, help each other and make progress together.

Verb (abbreviation for verb) plans for next year

Insist on efficiency construction as an opportunity to deepen the reform of civil air defense window work; Strict examination and approval system, consolidate the achievements of civil air defense construction, and explore new methods and new ways of civil air defense examination and approval; Cooperate with the competent department of construction to do a good job of one-stop service for civil engineering; Consciously abide by the rules and regulations of the center, actively cooperate with the management of the center, strive for perfection and be brave in innovation; Strengthen business study, actively participate in business training, and improve the comprehensive ability of window staff.

Work summary of staff in lobby window 2 1

Over the past 20xx years, under the cordial care and correct guidance of the leaders, I have worked diligently and successfully completed various tasks. The following is a brief summary of the work this year:

First, service first, enthusiastic work.

Window work is the forefront of xxx (company name) work, the front line of serving the people, and an important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.

The second is to carefully review and strictly control.

Every day, many people come to my responsible position to handle xx, xx and other businesses. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. For a whole year of 20xx, I handled xx business seriously and responsibly, and I didn't make a mistake in handling xx business, which was well received.

The third is to work hard and work overtime.

Window work is a job that directly serves the people, which determines that the nature of this kind of work is relatively flexible rather than fixed, so there are many times of overtime. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.

The fourth is to give full play to the waste heat and be willing to contribute.

In addition to work, I also actively participate in various cultural and sports activities organized by the unit. As a trade union of the unit, I organized and participated in xxx activities, which lasted for 20xx years, and made contributions to the development of the unit's cultural and sports undertakings, at the same time cultivated sentiment, enriched life and enhanced friendship.

Fifth, actively study and improve progress.

There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in xxx training and xxx study at the weekend, applied for xxx and achieved excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.

In the new year, I will forge ahead into the future with more enthusiasm and enterprising spirit, be down-to-earth, forge ahead and achieve better results.

the second

Since the beginning of this year, our bureau has actively implemented the economic work policy of the district committee and government, taken the opportunity of "striving for excellence" as an opportunity, made great efforts to innovate services, improved the service level, and accelerated the examination and approval efficiency. Starting with standardizing the procedures of examination and approval, approval and filing, we will continuously strengthen the service function, actively change the work style, and further standardize all aspects of examination and approval, approval and filing in accordance with the principle of "standardizing services, facilitating the masses, being honest and efficient". By the end of 65438+February, our bureau had accepted a total of 75 construction projects/kloc-0, of which 39 were approved, 26 were filed/kloc-0, and 0 were approved/kloc-0. All of them were settled on the spot, and the settlement rate was 100%, and the satisfaction rate was 100%.

First, standardize procedures and provide quality services.

We have established a simple, efficient and fast project handling system by standardizing the project handling procedures and providing all-round services for all kinds of investors.

First, implement a one-time notification system and formulate a notification form for project approval, approval and filing. Inform investors of the materials that need to be submitted at one time, and don't let investors run for the second time.

The second is to shorten the completion time. For construction projects that meet the handling conditions, the filing time will be shortened to be completed at that time, and a "green channel" will be implemented. If the working hours cannot be completed, they shall be extended voluntarily, including the use of holiday time.

Third, the key projects determined by the district Committee and government will be handled in a special way.

Two, make full use of the national policy of decentralization, timely and skillfully solve the problem of project construction.

We seized the powerful opportunity of provincial and municipal decentralization in time, made full use of the national decentralization policy, and handled the construction projects that have a bearing on the overall situation of our region urgently, specially and skillfully. He has helped Fengnan Urban Construction Investment Co., Ltd. to approve the infrastructure construction project of Xiaoji Industrial Park in Fengnan District with an investment of 1.589472 yuan and the infrastructure construction project of Hebei Fengnan Economic Development Zone Management Committee with an investment of1.29 million yuan; We helped Tangshan Fengnan Junxi Real Estate Development Co., Ltd. to handle the approval, name change and content change of Huifenghu residential community project in Fengnan District, and solved many problems encountered in project management. These projects, if reported to provinces and cities, not only need to invest a lot of manpower and material resources, but also take a long time to complete. In this regard, we have indeed helped enterprises solve many problems such as land handling, environmental assessment, fund application, etc. in many project constructions, which have been highly praised by the project units.

Three, establish and improve the project information linkage management mechanism

We have established a project monthly report system, which collects the information of project approval, approval and filing handled in the current month before the 28th of each month, and transmits it to relevant departments such as statistics through the network to realize the collaborative management of projects.

Fourth, work planning.

Although our work has made some achievements, there are still many places to be improved and improved according to the requirements of leaders at all levels and superior business departments. To this end, we have drawn up the working idea of 20xx:

First, on the basis of simplifying the original examination and approval procedures, further standardize the procedures, enhance the transparency of project management, further open to the public, and improve work efficiency.

Second, continue to strengthen learning, continue to strengthen quality education, and constantly improve our professional quality and ideological and moral quality.

Third, focus on the implementation of the first question responsibility system, the time limit for completion and the service commitment system, effectively improve the work style, be pragmatic and win the trust of the people with quality services.

Summary of the work of the staff in the lobby window III. In August xxx, I was in charge of the work from the mayor's telephone center to the municipal administrative convenience center office. Over the past year or so, under the correct leadership of the Party Group of the Municipal Administrative Convenience Service Center, with the strong support and cooperation of all departments and comrades at various windows, we have earnestly performed our duties, worked hard to do our own jobs, and successfully achieved the work objectives of xxxx. The main work of the past year is summarized as follows:

First, in-depth study, and constantly improve the level of political theory and business.

In, I took an active part in the in-depth study and practice of Scientific Outlook on Development and other educational activities organized by the Center, earnestly studied the spirit of the 17th National Congress of the Communist Party of China and the Third and Fourth Plenary Sessions of the Seventeenth Central Committee, studied the latest theory of the Party, and learned relevant policies, regulations and professional knowledge, so that my comprehensive quality and working ability were continuously improved. Especially since I came to work in the office, I have been familiar with my work while studying on the principle of making up for what I lack. I have always insisted on learning with questions, using my brains, trying to learn from books, leaders and colleagues, trying to apply what I have learned and promoting my work. Through study, I have improved my comprehensive quality and ability to analyze and deal with problems.

Second, the main work done in xxx years

In xxxx, according to the division of work and my own tasks, I mainly did the following work:

1, do a good job of mayor's public telephone, and give full play to the role of mayor's telephone in paying attention to people's livelihood and serving the masses. Before August of xxxx, I worked for

Deputy director of the mayor's public telephone reception center, responsible for the mayor's telephone work. While doing my daily work well, I pay attention to improving the quality of the mayor's telephone operation in many ways. First, strengthen the political and professional training for staff, and invite the heads of public security bureau, education bureau, housing management bureau, labor bureau and other units to teach relevant policies and professional knowledge to staff, so as to improve their professional ability and service level. The second is to effectively solve the technical problems of the mayor's telephone receiving system and transfer system. In view of the mayor's old telephone system, frequent breakdowns and difficulties for people to make calls, we rented the call platform of Unicom and developed an online transfer system, which enabled 49 network units to realize online transfer and feedback and improved work efficiency. The third is to strengthen the coordination and supervision of network units. In the work, the mayor's telephone center pays attention to mobilizing the enthusiasm of network units, and solves a large number of social hot and difficult problems for the masses through measures such as on-site coordination, tracking supervision and special supervision. Fourth, we will continue to insist that representatives from all walks of life answer the mayor's telephone calls, and invite NPC deputies, CPPCC members, enterprises and representatives of the masses to enter the mayor's telephone center to directly listen to the voices of the masses and feel the mayor's telephone work from a distance. Many delegates were deeply impressed by the busy work scene of the mayor's telephone, praising the mayor's telephone for solving many practical problems for the masses and effectively playing the role of caring for people's livelihood and serving the masses.

2. Do a good job in drafting, revising and auditing written materials in the office. Secretarial work undertaken by the office, drafting and distributing 49 administrative documents of xxxx Center and 23 party group documents; Compile and distribute 5 issues of administrative convenience service bulletin, 20 issues of administrative convenience information with more than 40 articles, and all kinds of work summaries and reports.

There are more than 60 written materials such as outlines, work reports, inspection reports, leaders' speeches, leaders' signed articles, meeting exchange materials, notices and letters, totaling more than 400,000 words, which timely summarize and reflect the main work of the center at all stages. And many manuscripts have been adopted by provincial and municipal government information. At the same time, do a good job in the handling and planning of letters and calls from higher authorities and brother units, and handle more than 1 100 letters throughout the year, ensuring the smooth implementation of government decrees and efficient operation.

3. Carefully prepare and organize all meetings. In xxxx, the Center organized more than 50 meetings, including various symposiums, consultation meetings, work reports, summary commendation meetings, director's office meetings, party group meetings, summary meetings, promotion meetings, deployment meetings, inspection and assessment meetings, etc. For these major events related to the image and development of the center, the office insisted on careful preparation before the meeting, full service during the meeting, and good implementation after the meeting, ensuring the smooth convening of the meeting and the smooth progress of the work.

4. Actively do a good job in logistics support and spiritual civilization creation, and create a good atmosphere for the central work. In xxxx, the office conscientiously implemented the working principle of giving priority to welfare treatment at the window and ensuring the normal operation of the window, adhered to scientific financial management, saved energy and reduced consumption, and strictly managed it. After canceling various subsidies, the financial department actively worked, tried to coordinate all parties to support the work of the center, made every effort to solve the clothing expenses of the window staff, cashed in the window labor insurance supplies and birthday cakes on a monthly basis, reformed the heating system as scheduled, and purchased a large number of office supplies, which provided a strong guarantee for the efficient operation of the center.

Especially in the work of creating and maintaining provincial civilized units, comrades in the hall

Wholeheartedly, starting from the most basic work, sorting out files, grasping the environment, cleaning up sanitary corners, opening up venues for cultural and sports activities, and coordinating the relationship between superiors and subordinates, with the participation of all the staff of the center, it successfully passed the review and acceptance of provincial civilized units for two consecutive years. With the development of the founding activities, the office conditions of the center have been continuously improved, and the cultural construction of the center has become increasingly colorful, which has enhanced the cohesion and centripetal force of the center.

5. Make every effort to build a central canteen to solve the problem of employees having lunch. According to the decision of the director's office meeting, the office undertook the task of preparing the canteen. In order to run the canteen well, I have done a lot of work: first, I have made extensive research, learned from the experience of other units in organizing and managing the canteen, tried meals many times, held symposiums, solicited opinions, understood the situation, and acted as a good staff for the leadership decision-making; Second, do a good job in the construction of restaurant infrastructure and the procurement of tableware; Third, do a good job in the selection and appointment of chefs. After various screening comparisons and comprehensive investigations, the chefs of the Colorful Hotel are finally selected as the organizer of the central canteen; Fourth, do a good job in canteen management and meal ticket distribution to ensure the normal operation of the canteen. At present, most comrades are satisfied with the canteen and have not put forward specific criticisms.

6, strengthen the office itself, and constantly improve the service level. The office is responsible for communicating up and down, coordinating left and right, and ensuring the normal operation of the organs. In addition to a large number of written materials, it also undertakes many functions such as confidentiality, archives, personnel, finance, sanitation and cleaning, security, duty management, vehicle management, official reception, logistics support, fixed assets management, office supplies procurement, storage, distribution, spiritual civilization construction, and comprehensive management. The task is heavy, any

Negligence in work may affect the overall work of the center. In the case of fewer people and more things, my comrades in the office and I resolutely do a good job without doing it, insist on learning various business skills, don't learn if you don't understand, ask if you don't understand, implement division of labor and cooperation, and make up for the shortage of personnel with high efficiency, fast pace and high standards. Adhere to the system at work and handle daily work fairly and objectively. With the joint efforts of all general practitioners, the work of xxxx office has made great progress, achieving no safety accidents and no leakage. Information adoption, proposal handling and yearbook compilation were commended by superiors, and spiritual civilization construction was fruitful and environmental sanitation was more beautiful.

Looking back on one year's work, the overall feeling is a word "busy". Endless phone calls, endless materials, endless classes, endless things, the ups and downs of which can only be truly understood if you are there. But I deeply know that this is the need of work, the responsibility and the trust of organizations and comrades. If there is any achievement, it should be attributed to the correct leadership of the Central Party Group, the strong cooperation of various central departments and the full support of Comrade Window. In practical work, due to my limited level and conditions, there are still many unsatisfactory places. I hope to get the understanding and support of my comrades. I will also use this as a driving force to further intensify my work in the future, aim at the goal, self-pressurize, work hard, be determined to innovate, strive to do all the work well, and contribute to the construction and development of the center.