Fengcheng mayor complaint hotline

Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff; What materials do I need to apply for a certificate and license? Call the mayor's hotline 12345. There is a manual customer service to solve the problem. If there are any changes in the policies promulgated by the state combined with the situation in this city, you can call for advice. Opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management; For the problems existing in this city, you can call the telephone hotline 12345 to make complaints and suggestions. For example, building houses by developers at night seriously interferes with citizens' lives, and noise pollution can be complained by calling 12345. Urban traffic chaos and environmental pollution caused by open-air barbecue can be reported to the urban management department.

Social life needs that need to be solved by the government, such as labor security, medical services, education and safety; For social insurance issues, such as how to reimburse maternity, how to reimburse medical care, and how to register unemployment, you can call 12345 to transfer to the Human Resources and Social Security Bureau, or you can consult 12345 to transfer to the housing provident fund management center for settlement. Require the government to coordinate and solve the production, operation and development environment of enterprises; You can consult 12345 to transfer issues such as mass entrepreneurship, supporting policies for innovation and entrepreneurship, talent introduction, and tax concessions to the Science and Technology Bureau and the Development and Reform Commission. For urban environmental pollution, you can call 12345 to the Environmental Protection Bureau.

Criticism, complaints, etc. For government departments and their staff; If people in government departments are inefficient and have poor service attitude, they can complain to 12345, which can solve the problem of deliberately not solving or consulting problems. Now the hotline 12345 can listen to people's voices and solve their practical problems.

123 15 acceptance scope:

1, consumers need to buy, use goods or receive services for daily consumption consultation and complaints;

2, selling fake and shoddy goods, false propaganda, unfair competition or other acts in violation of market supervision and management laws and regulations;

3, involving food, medicine, medical equipment, cosmetics, consumer goods, special equipment quality and safety, product prices, intellectual property rights and other aspects of complaints and reports.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 37 A consumer association shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.

Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.

Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.