What call center training courses are there?

Telephone etiquette, standard speech, interpersonal communication, customer complaint handling, mentality courses, as well as enterprise-related product training and related application tools training.

Call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries of enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time. It also has the call number display, which can automatically assign calls to people with corresponding skills for processing, and can record and store all call information.

Call center, also known as customer service center, originated in the 1930s, initially transferring users' calls to answering desks or experts. Since then, with the increase of calls and answers that need to be transferred, an interactive voice response system has been established, which can realize that some common questions of customers can be answered and handled by the machine "automatic operator".

In the traditional sense, the call center refers to a call answering center that mainly answers people by telephone and provides customers with various telephone answering services.