I am a male, just graduated from junior college, and now I am in Ningbo, just engaged in freight forwarding, and I don't know anything. Would like to ask how to be a good freight forwarder?

In sales, you must be patient first. A good salesman should at least make others think that you are professional. You should at least be very familiar with ports and routes. Secondly, you should master some processes. You should be familiar with sales and operation. At least you should know the process. If your company is big enough, you shouldn't worry about running this field. Anyway, you must be diligent in sweeping the building and looking for customers. This business is a networking meal. I'm new here, too. Let's work together.

Nowadays, the freight market is becoming more and more mature and the competition is becoming more and more fierce. The forefront of competition is to undertake business. Of course, there are many factors that affect the effect of goods collection, but the most important thing is whether the business communication with customers is effective. The purpose of effective communication is to know ourselves and ourselves, find a breakthrough point, interact with customers in a benign way, and thus establish a business partnership with customers. Whether you can complete a beneficial customer visit, develop a valuable customer, adjust the freight rate and obtain the supply of a route sometimes depends on whether you communicate with customers harmoniously and effectively. Communication runs through the whole collection process. It can even be said that to improve the sales ability of goods, we must first improve our business communication ability. To improve business communication ability, master and flexibly use sales skills and achieve the sales goal of attracting goods requires unremitting efforts, and it is also a process of continuous learning, accumulation, summary and improvement.

The following are the necessary knowledge and psychological qualities of freight forwarders for your reference:

1, enrich your business knowledge:

A, learn the operation process;

B, master the knowledge of freight rate;

C. knowledge of ports and countries;

D, the ability to deal with the problems raised by customers.

2. Understanding of the company's business:

A, understand the company's strengths and weaknesses.

Understand the company's position in the market and its operating conditions.

3. Investigate the market:

A, understand the freight rate level of peers;

B, know the freight rate, shipping schedule, whole journey and destination port agent required by customers;

C. foresee the future market situation.

4, should have the spirit of hard work:

A. Visit customers frequently and pay attention to efficiency;

B, we can select 10 key customers from 100 customers to find out the customer groups we need.

5. Adjust mentality: positive and optimistic.

A, one of the basic conditions for the success of a salesman is to have self-confidence, to be psychologically prepared to resist setbacks, to be trained, and to have the psychological endurance to face "1% success, and the first 99% rejection is inevitable". Only in this way can we rekindle the fire of hope when we are frustrated.

B. Ask for help: Be careful that selling is not begging, and customers often need our help.

C. Self-confidence and self-esteem: "Sales promotion begins with being rejected", and it is with "rejection" that a salesman is necessary to exist; Laugh at the sight of the salesman, few people welcome you with open arms, and even make people feel abnormal.

D. Principles and beliefs: "The customer is always right". We should understand and respect the customer's requirements, but don't satisfy all his requirements. In fact, it can't meet all his requirements.

How to be a successful forwarder! (2)

It's a beautiful pity that I haven't been a freight salesman. Just like a barren middle-aged woman, although beautiful, there is always a defect. As a salesman, I can't be sloppy and relaxed, and I can't waste a trip to the freight circle. Salesmen who do freight also eat youth meals. After a year, it will be the day lily after forty. Because of this, we always have an impulse to tear apart for a day. Although we don't have a lot of feelings yet, some people are very successful, driving a BMW, carrying a laptop and sitting next to handsome guys and beautiful women. . . . . . And we-how to become a successful salesperson, you want to know, we need to know more, let us analyze your work experience in recent years, from which we can discuss and improve.

Personally, I am very interested in doing business. Although I am still a layman, we are willing to learn and always think seriously about the problems we encounter. We feel that becoming a qualified salesman is not born, but depends on sweat and diligence, smile and patience, persistence and hard work. . . . . . We often regard doing business well as the sacred mission of cultivating our own life.

In my opinion, to be an excellent salesman, you should at least do the following:

First, be clear about what you want to sell and what you can sell.

1: Many people have no idea about how to do business. They can only do it for one day, and then someone asks about the freight. This is what people who have no ambition do.

2: What do we sell? What can I sell? This is the first thing we need to figure out. Because our freight is an intermediary, unlike market vendors, we should be clear about what our products are.

What can we sell? Personally, I think we can only sell our wisdom, limited youth and hard work, and the most important thing is our wisdom, which is also our value.

What do we sell? Personally, what we want to sell is our cheap dignity and wisdom in exchange for customers' affirmation and recognition.

As mentioned above, the commodity we want to sell and can sell is the brain.

We should be clear that our goods are invisible and tangible, which is completely different from pyramid selling, and we are often proud of it. Although the saying goes: If you want to die quickly, you should be a freight forwarder, but many people still miss glad you came.

Third, we need to know what we can do for our customers.

1: Salespeople often lament that customers are very picky and difficult to serve, and it is difficult to get it from customers with stable freight forwarders. The customer's request is outrageous and we can't accept it. . . . . . This is a sign that the salesman is not skilled in business.

It's common sense that we can't cooperate with customers from the beginning of their business, and no boss will only do it for one company for thousands of years.

The more critical customers are, the more difficult it is to serve, and the more opportunities there are, the more you can show your ability. This is also common sense. God is suggesting that it is often your luck to meet such customers.

At present, customers need value-added services, not smiling faces. I don't know how to improve work efficiency, save transportation costs and avoid business risks for customers. I only know how to smile. In the eyes of modern people, this is not cute, it is a giggle!

5. It is neither easy nor difficult to realize value-added services. There is no shortcut. Only by yourself can you study hard, practice hard and think hard. Some people say that we have no time to study—

6. You can have nothing else, but you can't have no time, time is yours, and time is crowded. Be strong. A person is born as rich as the children of the rich, because everyone has equal time every day.

7. After studying/practicing/thinking, you should summarize and improve yourself and become wise, so that you can ask customers what you want.

8. Now freight can't rely on crooked ways, family ties and the back door, and it won't last long. It is not difficult to master freight knowledge, but how to use it.

9. Customers don't know much about traffic. What they need is that you plan the whole transportation process for them, which is what you should be good at.

10: The salesman should have comprehensive business knowledge, not only to finish the work after receiving the goods, but also to have a thorough understanding of the operation/documents/financial knowledge/company regulations, so that the salesman can be welcomed by customers.

How to be a successful forwarder! (3)

Business knowledge is the key.

1: If you do business, you lose your concentration and your girlfriends run away. Life is always rewarded first and then rewarded. This is concentration. Work and life are the same.

2. The business should also be professional. For example, pronouns can be a brand, and more than 60% of company pronouns in this industry are related, and pronouns are successful. This is professional. At present, many of them specialize in rosin, bicycles, semi-dangerous goods, special metals and special cabinets. We have friends who specialize in ISO cabinets and are very successful, "three to five years ahead".

3. But professionals can only be trained on the basis of all-rounder. We should mainly cultivate generalists.

4. Some people say how to practice all-rounder? People who started this way have long been familiar with it, and the freight threshold is so low. But don't underestimate it, it is still very difficult to learn the essence. Some have been doing it for ten years, but they still can't find the door.

5. It is found that if we follow the freight flow, we will get twice the result with half the effort.

6. The freight flow is roughly as follows: take the consignment note-book the shipping space with the shipping company-release the shipping space-arrange the trailer-pick up the container-declare the customs-return to the yard-board the ship-collect the freight/issue the bill of lading-notify the destination port to release the goods-return the verification form-file and put it on record.

7. The above process is difficult. It's the first one, and it's also the salesman level. Therefore, the salesman is very important. First, you are the productivity of the company. Second,

Your qualified job can reduce the later work of many companies. This is also one of the reasons why some salesmen are on cloud nine in the company (but this industry

The shop assistant is definitely not a great person.

8. Do this first level well, including business knowledge, adaptability, foreign skills, sense of responsibility, team spirit, company strength and foreign agents.

The operational level is very important, and it can't be done by one person. There is no superman in the freight industry.

Among these factors, business knowledge is the key to freight transportation, so you must learn more.

A, there are many ways to learn. The most stupid but direct way is to learn from colleagues. Although you are suspected of being inferior, your gains will make your vanity disappear. My knowledge of writing is comprehensive, so I have to sacrifice my time with my girlfriend to read at night. Television is good, but it is available every day.

B, get used to knowledge, not rote learning. That's what you really learned.

C, the foundation must be solid, regardless of LCL/FCL, or air transport or special container trucks. The basis mentioned here is that you must know such things:

1. Basic knowledge of containers, such as length, width, height, volume, weight limit, type, internal structure, door status, tuyere, hook, how to load containers, container weight, etc.

2. Shipping company's shipping schedule and competitive freight rate.

3. trailer price/time.

4. The customs broker specifies the required information/customs declaration fee/customs declaration time.

5. Terminal conditions/customs clearance time/sailing time.

6. Terms on the front/back of the bill of lading/date format of the bill of lading/contents/precautions/most taboo/issuing time and actual time/expression of overweight problem/relationship between issuing the bill of lading and charging/practice and meaning of the main bill and the auxiliary bill/electric release In addition, the endorsement method and certificate provided by the customer when picking up the goods should also be clear.

7. Composition of sea freight. Terms of transport. The exact meaning of PPD/CCT. Laws, regulations and extra expenses of partial expenses.

8. Time and premise for returning the verification form and tax refund.

9. Age/registration requirements of ships on Middle East routes.

10 the characteristics of the terminal fee at the destination port, Japan-Australia route, why can the fee be refunded? Pay what you charge.

1 1. Practices, types and related expenses of commodity inspection, fumigation, plant inspection and sanitary inspection.

D In addition, many people omit the part of foreign agency. We don't think we are comprehensive. You should know about foreign customs clearance issues/fees/regulations.

1. Generally, foreign countries will start customs clearance seven days before arrival. Unless the customs attaches importance to customers, it can generally clear customs safely. Unlike in our country, the goods will not be cleared until they arrive in Hong Kong.

2. Generally, the free storage/use time of containers in foreign terminals is five days (some are three days, some are seven days), excluding weekends. Overtime is generally $50/counter.

3. Ordinary people 15 arrive in Hong Kong and enter the government warehouse in G.O without picking up the goods; The storage fee/round trip towing fee for the whole month is about $65,438+0,800 yuan; D.g. If there is no claim in O for more than one month, it will be treated as no owner-auction; In addition to paying dock fees, auctions can be conducted for public welfare purposes;

E.AMS (Automatic Manifest System) system has been implemented in the United States since May 1 this year. If the data is incorrect, it will be severely punished (5000 USD/sheet for the first time and 65438 USD +00000 USD/sheet for the second time).

(SFI 10+2 system)

F, customers are ever-changing, and the mode of transportation is similar. Note that the products of different customers should be treated differently, and their products should be clearly implemented. It involves examination and approval, quota, animal and plant inspection, fumigation, cabinet finishing and so on. We should fully understand and understand its practice.

G, smart, starting from the customer's packing quantity/weight/time, will design packing and delivery for customers. We used to load our customers with 22 tons /20 feet of fertilizer and transport it according to the average freight rate per ton instead of the container fee, while we loaded 24-26 tons /20 feet, and our customers appreciated our service. H. what should I do if I encounter dangerous goods/freezers?

1, the solution is: the mother-in-law made a move, see the move. But you must know the basic common sense and risks.

2. Dangerous goods include fireworks/firecrackers/table tennis/lighters (with gas and flint)/matches/phosphorus powder/sulfur and other troublesome goods and dangerous goods (a wharf in Shanghai was bombed because of a table tennis cabinet).

3. The required information is: Chinese and English names, UNNO (United Nations code for hazardous regulations), CLASS (hazard level) and PAGENO (page number of the hazard regulations book).

Please note that the shipping company must confirm the freight/shipment date of each ticket in writing to ensure smooth shipment. Because there are no dangerous goods at the dock, it will be in big trouble if they can't be shipped out.

5. Attention should also be paid to port supervision procedures (hazard report certificate) and related commodity inspection procedures for dangerous goods.

Shenzhen huayun international logistics co., ltd. Shanghai branch kuben b

MSN:cerberusqww@hotmail.com

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