Quarterly work summary report on company property.

When the work reaches a certain stage or comes to an end, it is necessary to carefully analyze and study the work done in the previous paragraph, affirm the achievements, find out the problems, and sum up the experiences and lessons, so as to better do the next work. Next, I'll take you to see five sample essays of the quarterly work summary report of the company's property, hoping to help you!

Quarterly summary report of company property 1

In this era of economic prosperity, people's living standards have also been greatly improved, and the awareness of prevention should be strengthened in property management. I have been doing my duty, and the following is my summary:

1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building No.3 of Fukang Garden Community/kloc-0 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Thirdly, Liangzhu Restaurant occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunities of law enforcement departments, Liangzhu Restaurant successfully returned the long-occupied fire escape and improved its understanding of fire protection. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

5. The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few business leaders held different opinions, they all accepted this fact after communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

7. Thanks for the experience of successfully distributing mangoes in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The unique skill of the art of property management is to see how we summarize it.

Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.

Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

Quarterly summary report of company property II

There are more than 360 residential quarters in our district, including more than 220 with property management, accounting for about 75% of the property quarters in the central city.

(1) Main work in the third section:

1, strengthen business training.

In order to effectively improve the property management in our district and improve the property service level, the _ _ _ _ _ _ District Construction Bureau has compiled _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In the third quarter, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Through training, we will effectively improve the comprehensive quality and service awareness of property practitioners in our district.

2. Create a demonstration community.

In order to better carry out the rectification and upgrading of property communities and the creation of demonstration communities. Eight sub-district offices in our district have identified nine residential quarters as pilot projects for rectification and upgrading and the creation of demonstration quarters to comprehensively improve the level of property management. Since the third quarter, the District Construction Bureau has instructed 10 property communities to participate in the selection activities of provincial and municipal excellent demonstration communities, and 7 communities have won the title of municipal property management demonstration communities, of which 3 have passed the evaluation of provincial property management demonstration projects.

3. Standardize the bidding for property management in the early stage.

Since taking over the function of property management, the District Construction Bureau has attached great importance to standardizing the bidding procedures of pre-property and fully guided and supervised the bidding activities of pre-property. In the third quarter, there were 10 pre-auction projects for newly sold properties, of which 100% was in bidding.

4. Promote the establishment of industry committees.

In view of the current situation that it is difficult to set up an industry committee, the district government issued a task to the subdistrict office at the beginning of the quarter according to the actual situation in our district, requiring more than 50% of the subdistrict offices in the third quarter to meet the conditions for setting up an industry committee. At present, our district has established 1 12 property management communities with industry committees (including 24 in this quarter), and the tasks in the third quarter were basically completed.

5. Strengthen the construction of community information system.

In order to improve the efficiency of self-management of residential quarters in our district and reflect the principle of fairness, justice and openness in voting on residential affairs, the District Construction Bureau successfully developed the "Intelligent Management System for Residential Affairs" in our city. The system integrates voting, announcement, data collection and other functions. It adopts one card and one password for each household, swipes the card on the operating platform (similar to the bank self-service system), and is reserved to be extended to the network platform for operation. There are many voting methods (such as network and telephone). The system was put into trial operation in _ _ _ _ residential district in June, and the effect was remarkable. The number of people who voted increased from 60% to 97.39%. There is no need to rent a venue to hold the owners' meeting, and there is no need to go door to door to solicit opinions in writing, which breaks through the time and space barrier and greatly improves the voting efficiency. Moreover, the whole voting process is transparent, open and fair, and the voting result is accurate and timely, which completely eliminates the phenomenon of false voting and false signature, greatly simplifies and shortens the whole voting procedure and time, and saves a lot of manpower and material costs. A few days ago, the District Construction Bureau planned to determine the 1-2 residential area for secondary testing, and then reported it to the district and municipal government for promotion throughout the city.

(B) the next step of work ideas

Establish a system of street property management supervisors and community coordinators. In order to standardize the property management activities in our district and further implement the implementation opinions of the people's government of _ _ _ _ District on strengthening property management, a three-level property management coordination system of "district, street and community" is established in accordance with the principle of "combining blocks, giving priority to blocks and territorial management". Our bureau requires each street to designate a special person to be the property management supervisor in this area, responsible for the guidance, coordination, supervision and management of property management. At the same time, community neighborhood committees should set up property management institutions, equipped with 1-2 property management assistants, who are responsible for the daily inspection, inspection, coordination, supervision and management of property management in their respective jurisdictions. Establish and improve the network system of community property management, form the overall synergy of community construction, improve the urban management mode, create the living environment and enhance the city image of our region. In order to fully mobilize the enthusiasm of street and community management, the evaluation of property projects in its jurisdiction will account for 70% of all evaluation results.

Quarterly summary report of company property 3

After Xiyuan Property was formally established on 1 June, 20 _ _ _ _, I took over the work of customer service foreman in Xiyuan Property Customer Service Department, and was responsible for the management of customer service group, cleaning group and maintenance group. It lasted for 7 months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these seven months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, regulate behavior. Strengthen internal management and improve the quality of self-construction.

1. An employee of the management office is applying for a position.

2. For the service of residents and customers, operate according to the process required by the center, and implement the working procedures such as polite hospitality, resolving contradictions, smiling service and timely praise.

3. Employees should go to work on time, attend attendance and ask for leave with the approval of the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1. Write all the work logs carefully, and make clear the documents and records.

2. Establish a daily cleaning and maintenance checklist and implement the handover work log.

3. The customer service team holds a weekly meeting every Tuesday afternoon to summarize, comment and summarize the tasks completed in the previous stage on the basis of the employee's report, and at the same time arrange new tasks, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor and ask for instructions in time.

4. Monthly statistics of household telephone calls and visits. 2,385 calls were received, of which 155 were from residents, 43 were suggestions, 69 were complaints from residents, 752 were public repairs, 740 were home repairs, 626 were other services, and 23 were praises.

5. Handle 457 1 Community id access card, 380 car card, non-motor vehicle.

6. Establish and improve the file management system, classify and archive all kinds of documents collected, and have a retrieval catalogue with 23 boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, the housing management is thorough and meticulous.

Handle the door-to-door maintenance and repair problems in public areas in time. In half a year, the number of on-site maintenance services was as high as 740, and the number of public * * * areas was 752. Residential areas have a large amount of maintenance and few technicians. Technicians are required to be comprehensive, but also to undertake night maintenance work and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously. Master Wang Xuelin "violated the rules" again and again to cooperate with the owners to buy materials (we generally require the owners to prepare materials themselves), and rode a battery car to the building materials market to find matching materials, and never applied for tolls and labor costs. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, strictly follow the house decoration regulations, urge the householder to decorate according to the regulations, implement ab card management for decoration application and decoration personnel, and put an end to violations. .

2. The decoration owners in the residential area have leakage of houses, and the management office has taken several ways to help residents solve the problem. On the one hand, the report is handled by the school, on the other hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities.

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner.

Six, standardize the cleaning service process, to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the responsibility system for the area, implement the personnel, posts and work contents, and regularly check the system every week, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work.

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the account in different categories. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, and hand in and collect them in time. In just 7 months, 5 1 receipt has been collected, 42 copies have been handed in, 4 copies are in use and 5 copies are reserved. * * * Paid cash: 5003 1.70 yuan, of which, handling card 1 1236.00 yuan, maintenance fee 5509.00 yuan, self-paid property fee 239 10.7 yuan, management fee 9 178.00 yuan. Property fee is deducted from salary in July-65438+February: 437376.85 yuan. So far, there has been no disappearance, false report or wrong payment.

Nine, publicity and cultural work

* * * With the progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the service quality of the property, publicize the service concept of the property and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable or unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Regular natural gas recharge service twice a month, providing half-year service for 55 owners. During this period, there was no mistake in money, cards and tickets, which established a good reputation among residents.

Many times, I found wallets, clothes, bicycles, battery cars and so on. For the residents, so I was well received by the residents, helping the owners to contact domestic services such as hourly workers, household appliances, unlocking and other paid services. Provide an entertainment environment for owners to play the piano and sing songs, and close the relationship with residents. Xiyuan Property actively responds to and participates in the cultural life of the Group, organizes entertainment activities such as singing and dancing, and is currently actively preparing for the "_ _ _ _ _ Spring Festival Song and Dance Festival".

Quarterly summary report of company property 4

In the first quarter of this year, under the correct leadership of the company, with the strong support of all owners and the joint efforts of all employees, all the work of the Garden Management Office was carried out smoothly and orderly. The work in the first quarter is briefly summarized as follows:

In the first quarter and the first quarter, we mainly focused on creating "excellent cities" and "safe and civilized communities" and did the following work.

(1) painted the balcony of the residents' home, which made the community look brand-new;

(2) An electronic entrance guard system is installed at the entrance and exit of the residential area, which strengthens the intelligent management of the residential area and further ensures the safety of the residential area;

(3) With the company's strong support, it signed a communication signal coverage contract with the mobile communication company, which will soon solve the problem of weak cell phone signal in the community;

(4) All mechanical and electrical equipment in the residential area shall be repaired and maintained, and all fire alarm systems shall be mainly repaired and debugged;

(5) The maintenance of public facilities was carried out: the ventilation problem of the machine room was solved, and exhaust fans were installed in the power distribution room and the water pump room.

(6) In view of the fact that some owners' mailboxes in the community found that some people were distributing publicity materials, they cooperated with police stations, neighborhood committees and subdistrict offices to investigate and arrest criminals;

(7) With the strong support of the company's leaders, the company declared the city's safe and civilized demonstration community, and received the leaders of the District Political and Legal Committee, the Comprehensive Management Office and the police station to inspect the establishment of the safe and civilized community demonstration unit in our community, which gave positive affirmation to the establishment of the community, and has basically completed other preparatory work;

(8) Carry out community cultural activities, organize nearly 100 elderly people in the community to take a one-day trip, and let the old people have a happy Double Ninth Festival;

Second, in terms of operation.

The total monthly operating income of Garden (1-3) is 1 107834 yuan, of which the management fee income is 87 14 1 1 yuan. The average monthly income is about 96,823 yuan, and the collection rate is over 99%.

The total monthly income of the parking lot (1-3) is 189654 yuan, and the average monthly income is 2 1072 yuan. The total operating income of the club (1-9) is 46,769 yuan, with an average monthly income of 5 197 yuan.

This year, the total planned expenditure is 1098788 yuan, while the actual expenditure is 1 164735 yuan, with an overrun of 65947 yuan and 33 yuan. The main reasons for the loss are:

1, Building 2 and the district education kindergarten have not been taken over, and the management fee has not been received for the sold parking lot;

2. This year, due to the work of "creating excellence" and "creating a safe and civilized community", some facilities have been improved and transformed;

Last year's business plan did not include the expenses of the industry Committee.

Quarterly summary report of company property 5

Thanks for your support. In the past, you have actively cooperated and devoted yourself to the development of the community. Now, I will elaborate on the work in the past quarter from the following aspects.

The first is to improve supporting facilities.

1. Since our company took over the property, we have added road poles, replaced the underground garage equipment system and set up access control. 200 long-distance cards and 300 access cards will be issued, and the system of one library and one card will be implemented, so that vehicles can enter and leave in an orderly manner.

2, in an important position, the installation of monitoring, personnel records, so that illegal crimes in the bud.

3. Repair the previously damaged unit door lock.

4. The pipelines of Building 7, Building 8 and Building 10 were dredged, which protected the sanitation of the community and facilitated the owners.

Second, the maintenance management

1, the elevator system shall be maintained by special personnel and regularly, and the faults shall be eliminated in time to ensure the normal operation of the system.

2. Street lamps or other lighting equipment will be repaired with aging.

3, drainage pipes, pumps found that the problem timely maintenance.

4, sewage pool, septic tank cleaning on a regular basis.

Three. sanitation

In the third quarter, when I first took over this community, windows and stair handrails were plastered, domestic garbage was everywhere, and garbage bins were not fully equipped. After I took over, I hired a special cleaner and implemented a system of two sweeps a day. At the same time, I made up some garbage bins that were missing in the building. In addition, I hired special sanitation personnel to clear the garbage on time, ensuring the cleanliness of the community.

Fourth, greening.

Before, the community was overgrown with weeds and the trees were not trimmed, which seemed chaotic. Later, I concentrated personnel from various departments to carry out preliminary weeding, and then hired professionals to take care of it. In addition, other tree species have been added to enrich the vegetation of the community.

Verb (abbreviation for verb) public safety

The installation of poles, access control and monitoring have largely curbed the occurrence of theft and other criminal acts. At the same time, security patrols have been arranged, especially for the high incidence of theft cases on holidays, key monitoring has been implemented, and additional players have been sent to prevent irrelevant personnel from entering the community. Materials must be registered in the duty room. So far, there has never been a theft.

In addition, I also want to say sorry to the owner, because the contract was not signed, which led to some hard work, such as:

1, to clean up the garage.

2. Repair the door lock of each unit again.

3. Repair green flower beds and conserve trees.

4. Add a special information column at the door of each unit.

5. The joint owners' committee shall hand over the previous property and return part of the property fee, water fee and decoration deposit owed by the original property company.

6. It is recommended to adopt closed management. Elevator has been used for several quarters, and frequent improper use will lead to an increase in elevator maintenance rate. It is recommended to use a credit card system for elevators to prevent outsiders from entering the community at will, which leads to frequent use of elevators and potential safety hazards.

7. Add cameras in some places.

Finally, I also want to talk about my grievances here. Before this, I was also selected by the owner through bidding. At the beginning of taking over, my investment in the community and transformation are obvious to all. As we all know, the Industry Committee was established on _ _ _ this quarter. In other words, in the absence of an industry Committee, we have been trying to do our best. In this process, the service is inevitably flawed. I believe all car owners can understand how to eat into a big fat man in one bite, right? Now that the community management is on the right track, the re-election of property directly affects the interests of owners including me, so I personally feel a little unfair, and it is even more unfair to those who have paid property fees.

As the saying goes, harmony generates wealth and develops harmoniously. Both the industry committee and I serve the owners, so I still support the work of the industry committee as always. At the same time, I also thank the owners for their support and cooperation in the past. I hope you can continue to support me. To put it mildly, I have feelings for this community, and I know this community best among the bidding property companies. I will improve my own shortcomings and provide better services for the owners, so please continue to support me and support _ _ _ _ _, thank you!

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