[Recommended] The front desk works six essays a week 1000 words.

Time flies at work. It's time to make a summary of our work. We need to make a personal summary of our work. Summary is a kind of written material to review and analyze the study and work performance in a certain period. When writing a summary, you should include the difficulties encountered and the solutions to the problems. Are you also looking for a model work summary? The following is a sample essay summarizing the work of the front desk for everyone. Welcome to read, I hope you like it!

A week's work summary at the front desk 1 In a blink of an eye, a week's work has passed. In recent years, with the arrival of college students' internships, as a clerk in the company, I have to deal with the basic tasks every day in my daily work and gradually recruit new students. A wave of students come to interview every day, which really messed up my plan. But it is also this opportunity that the company decided to expand its business and departments! Now I can recruit many new people during my internship, as candidates for training new business departments in the future, which will also be helpful for the promotion of the company in the future.

Now look back at this week's work, although I have been busy with recruitment and daily work most of the time recently, I have not relaxed my work planning and management! Here, I summarize this week's work and make the following plans for next week's work:

I. Summary of work

In this week's work, I still strictly completed my daily tasks as a department front desk clerk, carefully and responsibly completed the coordination of various departments and the collation of materials, and also maintained the normal operation of the company's large and small affairs for a period of time.

But the difference is that with the increase in the number of company interviews, I also began to do a better job in the daily maintenance of the front desk, not only carefully sorting out the items at the front desk. It also further optimized its own clothing arrangement. This left a good impression on the interviewer.

In addition, according to my own statistics, during this period, xx people came to the company for an interview, among which X people submitted their resumes through the Internet, and other applicants were basically from neighboring universities. After this interview, there are X probation employees and xx internship employees. At present, xx people have come to report for duty, and all of them have been accepted by the leaders of various departments, and training has gradually begun.

To sum up this week's situation, with the active operation of various departments, the company's current situation is booming, but with the planning of new business, the demand for posts has increased, which has brought me great recruitment pressure. According to the requirements of department leaders, recruiters cannot all be fresh graduates. Therefore, I also want to strengthen my understanding of new business and ensure that the experienced people I recruit can bring tangible benefits to the department.

Second, the work plan

To sum up, the company needs a lot of talents at present. To this end, there are several inevitable tasks in the work.

First of all, in next week's work, I plan to participate in the campus recruitment activities of xxx universities. Xxx University has been cooperating with our company, providing many excellent talents for the company. Therefore, at this time of employing a large number of people, I decided to participate in campus recruitment, so as to better recruit outstanding talents with stable level for the company.

Secondly, with the arrival of new employees, the information collection and arrangement of new employees is also a task that must be completed in time. However, considering that it is easier for interns to come than to stay, I still have to update the information carefully.

Finally, after sufficient personnel, training should be actively carried out. As a clerk, I also need to collect new information, determine my working ability and consider future welfare benefits.

Generally speaking, the recent job changes will not be too big, but I also want to get ready as soon as possible, be strict with myself and bring more excellent "fresh" talents to the company!

Summary of one week's work at the front desk II. Overview of market expansion

Due to the wrong address choice yesterday, the efficiency of handling cards was greatly reduced. Today, our team members summed up yesterday's experience, and discussed the location of dispatch in advance-Ming Xiu building materials market, because the market area is large and it is a brand store of various brand-name building materials, and guests have the consumption power unless there is really no demand. Besides, in case we can't achieve our goal, we can retreat to Ming Xiu Road or Beihu Road and continue to deal with it, so that we can attack, retreat and defend. Because the goal is clear and the position is correct, all the players have overfulfilled their goals and tasks, and everyone will return home with a full load.

It is often said that the right choice is more important than hard work. In the marketing process, we should spend more time to understand the market and analyze the target market. When we meet people, we will ask about shops and office buildings. In fact, it is blindly looking for customers. Even if you sweat and waste your breath, you can't find or just find a small number of customers we want. As a store manager, in the future marketing work, we must know the market environment around the hotel as soon as possible, make an accurate marketing plan, find the most effective customer resources with the least cost and the shortest time, so as to quickly find out the marketing situation.

Second, Manager Sun gave us a lesson, explaining the importance of rules and regulations and giving vivid examples. Rules and regulations are a very hot pot. It will be very hot the first time you touch it, and it will still be very hot the second time. The effective implementation of rules and regulations is the basic condition to ensure the smooth development of all work. Anyone who violates the rules and regulations must be punished accordingly. Similarly, whoever safeguards the interests of the hotel and does more things that are conducive to improving hotel management and improving hotel economic benefits will be rewarded accordingly. He also gave an example. What are the advantages of wolves? Under everyone's thinking, the wolf has the advantages of 10 or more, unity and cooperation, strong discipline, loyalty, perseverance and explosiveness. It is impossible for a person to come up with so many advantages in a short time, which shows that a person's thinking and ability are extremely limited and he can't accomplish a set goal, and brainstorming is a good way to achieve the goal.

Third, this week, I learned the contents and handling methods of guest complaints. The main contents of hotel complaints include three items: facilities and equipment complaints, service quality complaints and other complaints. Ways to deal with guest complaints: first of all, apologize to the guests, appease them and strive for their understanding; Secondly, we should listen carefully to the guests' complaints and deal with the problems in time; Third, we should not make any excuses for ourselves; Fourth, take the interests of the guests as the starting point and safeguard the interests of the hotel.

Guest complaints not only mean that some of the guests' needs have not been met, in fact, complaints are also a poor evaluation of hotels, service quality and hotel staff management. It is human nature that any employee in any hotel doesn't want guests to complain about their work. However, even the most prestigious hotels in the world will encounter complaints from guests. We should be good at turning the negative side of complaints into the positive side, and urge ourselves to keep working by handling complaints to prevent the recurrence of complaints. To correctly understand the guest's complaint behavior, we should not only see the negative impact of the complaint on the hotel, but more importantly, we should seize the favorable factors implied in the complaint, turn passivity into initiative and turn passivity into positivity.

Guest complaint behavior is actually a barometer of the management quality of grass-roots hotels. Through complaints, hotels can find work loopholes that they can't find in time. Through the complaint, we can urge the hotel to plug the loopholes in time, prescribe the right medicine and solve the work quality problems that may exist for a long time and seriously affect the reputation of the hotel. Even if the guests are deliberately picky and unreasonable, the hotel can learn from it, accumulate experience, improve management quality, constantly improve the system and service reception work.

2. Cost control. The breakfast standard for each guest is in 4.5 yuan. It is necessary to ensure that the guests can eat nutritious food and control the cost of breakfast. Try to buy some seasonal vegetables that are cheap and convenient to store.

3, health management, guests eat all kinds of meals, tableware stoves, dining room desktop, floor hygiene, must meet the standards stipulated by the hotel.

4, service quality, although it is only a buffet breakfast, it is very simple to pick up tickets, receive, and inform kitchen products in time. However, due to the low quality and labor intensity of restaurant staff, many service etiquette may cause complaints from guests if they are not well trained. For example, there are two ways to ask a guest for a meal ticket: a. Where is your meal ticket? Please show me your meal ticket. When guests pack out of the restaurant, the waiter will say to the guests in order to maintain the hotel cost: A, our hotel can't pack, B, hello, we are.

In the cafeteria, if you are not full, you can continue to eat. Obviously, the latter method will be better than the former one, which is easy for guests to accept. If the waiter doesn't know how to deal with the problem, he should inform the manager in time to avoid offending the guests because of a little mishandling.

5. Maintenance of business atmosphere. Turn on and off the lights on time, turn on the air conditioner, turn on the TV, adjust the messy tables and chairs of the guests at any time, keep the buffet table clean and tidy, and create a warm dining environment for the guests.

6. Customer demand and customer complaint management. As a store manager, we should go to the scene to check the dining situation every day, understand the customer's demand for breakfast varieties and tastes through observation and inquiry, and make appropriate adjustments within the cost control range to meet the needs of most guests. Handle the complaints that the waiter can't handle the guests in time.

7. Critical moment management. That is, site management. Through a period of observation, we can know exactly when the peak meal time is. In the meantime, the manager must help the waiter at the scene and tell him how to deal with his behavior. He can no longer be the commander. At this time, the action is much more useful than our usual training. This management method is applicable to any department.

5. Hotel management analysis. By studying the analysis of hotel management, we know that more than 90% of the business income of City Easy Hotel comes from guest rooms, while membership card income, commodity sales income and service fee income only account for a small part of the hotel income. How to improve the hotel's overall revenue must make a big fuss about room sales. In addition to normal all-day room sales, we should try our best to find ways in hourly rooms, day rooms and midnight rooms, analyze the needs of guests in each time period, introduce reasonable prices and improve room utilization. When ensuring the completion of the business indicators issued by the hotel, we must do everything possible to improve revpar and get more economic income for ourselves and hotel employees.

In order to maximize the income, we must control the cost while expanding the income. Due to the adoption of the group procurement model, all aspects of procurement costs have reached the most favorable price. When the rental cost, human resource cost, energy consumption cost, consumables cost, washing cost, viewing cost, network cost, communication cost and health cost are relatively fixed, it is necessary to refine the management of controllable expenses. On the premise that the house price cannot be raised, we should save costs and benefit from management. Specifically, there are the following aspects:

1. Make full use of existing human resources. When the business is not busy, cross-training between departments can not only improve the work skills of employees, but also mobilize relevant personnel to help and simplify personnel at any time when the business of hotel departments is busy.

2. Catering material management. Buy seasonal vegetables with convenient storage, long fresh-keeping period, easy cleaning and favorable price, contact local vegetable suppliers and snack bars with quality assurance, and long-term cooperation and large-scale procurement can often get preferential prices, and at the same time make market inquiries from time to time, so as to know fairly well and avoid being cheated by suppliers.

3, water, electricity, steam, oil and other energy consumption control, formulate strict rules and regulations, so that people can turn off the lights, appliances, water, gas, etc. Put an end to the phenomenon of ever-burning lamps and flowing water, and refine how to control the cost of each post, such as cleaning the guest room, cutting off the power supply, such as restaurants, and putting the eggs or snacks that the guests have not finished back to their original places for other guests to eat.

4. Consumables cost. If the guest needs to increase daily necessities, in principle, a set of principles can be added to control a room, and more fees can be charged. At the same time, it is necessary to prevent the theft of guests or employees, and there must be strict entry and exit registration. For example, according to the standard of the work car, a corresponding number of daily necessities are equipped, and at the same time, the daily necessities are distributed to all floors in strict accordance with the statistics of the room table on that day. In the process of building a house, collect daily necessities, mineral water bottles and so on. What is used by guests but can be sold can be used as funds for employee activities.

A week's work summary at the front desk model essay 3 If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well. The following is a summary of my work in the second half of 20xx:

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there is not enough clean drinking water, call for water in time When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels, pens, glass glue, etc. Register a tennis appointment to avoid repeating it. When the printer is out of ink, you should call the printer to send ink. If something at the front desk is broken, such as the walkie-talkie, you should call a mechanic to repair it. We must find a solution to any problem.

Second, when receiving documents, pay attention to whom the other party sends them to avoid receiving the wrong documents. When receiving the document, hand it over to the relevant personnel in time, and check whether the fax is complete. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. Yes, this is my first time.

Visitors should ask the other person's name clearly, find out who has what matter, inform the relevant person in charge after understanding the purpose of the visitor, and also know whether to leave the guest in the front desk lobby or lead the guest to the person in charge's office. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Xiangmei Fitness Club! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of the staff in the club. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. You can also say hello when you see the leader on the phone.

Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company. 14 in the first half of the year, we should constantly improve our image, make a good work plan for the first half of 14, and improve our work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the customer's questions within your power, and seize the appropriate opportunity to promote the club.

(4) Strive to create a good foreground environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Summary of one week's work at the front desk 4 Unconsciously, I have been practicing in the hotel for a week. Time flies, looking back on this week is not as boring as I thought. On the contrary, every day at work makes me feel full and happy!

From the day I checked in, the hotel gave me a serious but warm feeling. The three managers of the human resources department (actually called Sister Closer ~) are very strict and concerned about me, which makes me feel very nervous and strange about this strange place. After receiving the internship plan, Manager Xiao personally introduced me to the corporate culture, rules and regulations of the hotel, took me to the hotel staff area for a complete walk, let me know where the commute passage, dressing room and canteen are, and told me to work for some time.

Trivial considerations. As a new employee, I was moved by the kindness and patience of Manager Xiao, which strengthened my confidence in hard work.

After understanding the contents other than finished products, Manager Xiao took me to the golden fashion floor on the 26th floor, handed me over to the floor hygienist Liu, and started my first day's work. As I have never been exposed to hotel work, I know very little about it. Peng introduced the work content to me while working. Only then did I know that the work of hotel rooms was so complicated and important.

But one bite won't make you fat. I can only learn a little and practice a little. Sister Peng Li told me that there are 24 rooms on each floor of the hotel, except the 22nd floor, because there is a service center. Four corners have four corner covers, 0 1, 02, 2 1, 22 is four big beds, and the others are golden fashion. Each floor is different, but it's all the same. Then he taught me to clean things in the guest room. The first thing is to clean the room. The main content is how to make the bed. The whole process of making the bed includes throwing sheets, covering the quilt and flattening it, combining three threads and covering the pillowcase. The combination of three lines means that the center line of the quilt should coincide with the center line of the bed and sheets. Every step of making the bed requires that the sheets should be neatly wrapped in the mattress, and the quilt should correspond to the corner of the quilt cover, and can be thrown a few times; Put on a pillowcase, so the pillow will be full of pillowcases. In addition to making the bed, we also clean the room, including dust removal, floor absorption and bathroom cleaning. Dust wiping is also an important link. Right-hand wet rags and left-hand dry rags should be wiped in place at every corner, and items should be put back in their original places. Sucking the floor is sucking the dust and hair on the floor of the room. Similarly, every corner should be sucked under the bed. Next is the work of the bathroom, changing clean towels, cleaning the toilet, bathroom floor, and finally making up guest supplies. The cleaned rooms are divided into walking rooms and houses. The walking room should be thoroughly cleaned, and the housing should be mainly decorated. Bedding should be changed every three days, but guest supplies should be replenished every day. After studying and working in Golden Fashion for three days, I went to study in Waterbed Building 23. Liu Jianrui, the master who took me there, is an "old Jianghu" with five years' experience in guest room work. I was stunned by the speed and quality of cleaning the room. If Peng's work style is vigorous and powerful "Shaolin School", then Jane Ruimei's work style is based on Roukegang's "Wutang School". Both of them have their own characteristics, but their works are so excellent. Sister Jianrui told me that waterbed is a special project of our hotel, which is very important. Every room should be carefully cleaned. Square waterbeds and round waterbeds have different kinds of bedding, so we must distinguish them clearly. Every time you vacuum, you should suck in the corner, under the sofa and under the bed. I benefited a lot from her rigorous and gentle working style. Time passed quickly, and three days passed. Leaving the waterbed floor, I went to the last floor-16 business floor. The teacher who took me is Liu Hongjie, a gold medal winner who works hard! ! ! Or a new job consultant! Different is different. Sister Hong Jie's smile all the time made me really feel the joy of working, and her gentle teaching method made me remember what she taught me. I have to say that she is a very attractive person, and I am looking forward to working with such a master these three days!

Finally, I want to say, have you noticed that the three masters who took me to the guest room are all surnamed Liu ~ ~

A week's work summary at the front desk. A week's work is over in a blink of an eye. What impressed me the most was that I learned a lot of different management modes from the previous company, and I also learned a lot of knowledge that I didn't understand before. In the past, the content and focus of administrative front desk work were mainly one person with multiple responsibilities and multiple posts. Therefore, the previous work content may be too complicated, so that some front desk work content is not considered enough. Our company has a clear division of labor and clear responsibilities. The work needs more formal professional norms, especially the management of General Manager Sun requires us to be formal professionals. Although some things and things may not teach me much by hand, sometimes Mr. Sun will wake me up with a word or inspire us to think independently and work independently. This kind of leadership is something I have never come into contact with before. It has also benefited me a lot. I will work harder according to Sun's standardization requirements to achieve Sun's recognition of the company. I hope that Mr. Sun is so enterprising, capable and rigorous.

Next, I will report my gains and feelings in the work week to the company.

First, the main work:

1, front desk hygiene and office area hygiene and cleaning work;

2. Transfer and handle incoming calls in time;

3. Receive, introduce and handle visitors in time;

4. Timely registration and introduction of candidates;

5, employees go out to work to do a good job of registration;

6. Collect and send letters in time;

7. The company's daily attendance work (electronic version and handwritten version);

8. Maintenance and disposal of office equipment;

9, drinking bottled water management;

10, the leader arranged to finish the work.

Second, the existing problems:

1, Mandarin, the instrument is not standardized;

2, go to the toilet, eat inadvertently. No one stayed to take shifts;

3. The goals of study and work are not profound enough;

Three. Solutions to existing problems and future plans:

1, recite newspapers or weekly magazines in Mandarin for one hour every day; Reach the standard specification as soon as possible;

2. Improve the resignation management;

3. Read the job responsibilities of the front desk once a day, keep in mind the content and restrain your behavior at any time;

4. Establish the style and consciousness of autonomous learning, and constantly charge yourself;

5. Finish your work accurately in the shortest time without delay;

6. Effectively set short-term goals and directions for yourself and improve yourself.

Iv. experiences and feelings:

1, from swallowing dates and not asking for details to being clear and detailed.

In the administrative personnel department, the administrative Commissioner and I perform various tasks. Just started working, a little hesitant, like a headless fly. At work, I feel confused and have a wrong attitude. So it will cause some minor mistakes in work. These small mistakes have brought great lessons to my work, so I have to keep asking myself why. What should I do? How to be reasonable and efficient? Having done this job well, what else needs to be done? Only in this way can we grasp the instructions of our superiors clearly, accurately and concretely.

2. It is better to unite than to fight alone.

As the saying goes, "a drop of water can't make a sea, and a tree can't make a forest", so the successful completion of every project must have a team of "unity is strength, Taishan is the top". There are many trivial chores in the administration and personnel department. Although there are only two people in the whole department for the time being, the task is heavy and trivial, and sometimes it needs to be handled in time. Under the instruction of General Manager Sun, Qi Xin, our two subordinates, worked together to make the work more comprehensive and in place, strive to pay attention to the needs of colleagues in the whole company in the future, provide convenient and quick services for various departments and prepare commonly used materials. At the same time, it also challenges our ability and attitude in dealing with people in various jobs. In order to make every project, every goal and every plan complete smoothly, I will try my best to learn from my excellent colleagues in the company and my work ability and attitude from my superiors. I will also firmly remember the famous proverb: "When we are in a threesome, we must learn from each other". At the same time, I also warned myself that a person should not be an isolated individual in the company, but should be integrated into the culture of a company. Only by uniting can we accomplish the task better.

A week's summary gives you a clearer understanding of your work behavior and future work goals. I deeply realize that only by constantly improving my professional quality, playing a role in different occasions and paying attention to every detail of my work can I successfully complete the tasks assigned by my superiors. At the same time, I will constantly ask myself to reach a higher level, find out the shortcomings in my work, not satisfy the status quo, constantly improve myself, be diligent and eager to learn, and strive to improve my analytical thinking ability. I will be more proactive in my work, always sincere, focus on the overall situation, communicate with each other, respect each other, trust each other and support each other. I will grow up with the company, work hard and struggle together.

Summary of the work of the front desk for one week 6. Down-to-earth working attitude: I have been working hard for a week, working hard, consciously safeguarding the company's corporate image, doing my duty and trying to avoid any mistakes in my work.

Administrative clerk is a service job, which is more complicated.

(1) Provide various services every day to ensure the normal work of the business department, the documents department, the shipping department, the finance department and the design department.

(2) The daily work of clerks is trivial, which requires care and prudence, and cannot be neglected, let alone sloppy.

(3) Under the guidance of MAY, the manager of the administrative department, make the memorandum of the day. I put the day's work in the memo and finished it one by one so as not to miss it.

Second, do a good job in administration and personnel wholeheartedly: do a good job in your own work and routine work, assist leaders in maintaining a good working order and working environment, and make all kinds of file management more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries, and under the direct leadership of the department manager, actively do the daily housekeeping work of the department.

1. Daily reception work: When answering the phone, use civilized language, speak kindly, warmly and politely to receive factory visitors and foreign customers. When I encounter related problems, I will try my best to answer those who come to consult or ask for help or convey them to relevant leaders in time to solve them.

2. Material management: make the company's daily office supplies requisition, manage the material requisition, and register the requisition according to the department's requisition.

3. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete the printing, scanning and copying of documents handed over by various departments, and upload and distribute the notices and documents issued by the company in time.

4. Personnel file management: classify and archive the files of on-the-job employees and former employees, electronically scan and archive them, and bind the new employee assessment form according to the annual sorting.

5. Recruitment: check emails, read resumes, and make appointments to arrange candidates for manager interviews and general manager re-examinations.

6. Travel arrangements for business meetings and exhibitions: make travel plans, book domestic and international air tickets and hotels to ensure the normal travel of business travelers.

7. Financial work: review and apply for office supplies and express delivery fees, pay air tickets and hotel fees, and ensure the timely payment of monthly settlement fees of relevant cooperative companies.

8. Express delivery: do a good job in the registration, receipt and submission of domestic and international consignments, regularly check the receipt of customers on DHL and ARAMEX websites, and report any abnormal express mail to foreign business personnel and relevant leaders in time.

9. Assistance: Assist the department manager to organize and arrange the company's quarterly and annual activities and promote the company's corporate culture.