How Jingzhou Postal Distributors implemented the major rectification of postal service quality regarding "Mail is like life and users are relatives"

Experiences of the "Treat mail as life and users as relatives" activity

In order to conscientiously implement what General Manager Li Guohua of the group company did in response to a letter from a user that reflected mail delivery service quality problems In accordance with the spirit of the document "Notice on Effectively Improving the Quality of Postal Services", correct work attitude, improve discipline and style, promote good work, through careful study, find deficiencies, improve and improve, I have made myself more aware of myself in thinking, work and life. The requirements and practical actions have been greatly improved. Let’s talk about some of my experiences.

1. Study hard and raise awareness

Although this user mainly reflects the problem of abnormal delays in mail, in the past two years, ordinary mail and ordinary packages have not been delivered in time. Even the problem of lost items has become a hot spot for users to complain about the postal service, which has had a serious negative impact on the brand and reputation of China Post. This ordinary letter reflects the voice of users and the expectations of the broad masses of the people for the postal service to improve service quality. It is alarming and thought-provoking. General Manager Li Guohua’s important instructions require postal workers across the country to put themselves in the shoes of the current problem of insufficient mail delivery services and conduct comprehensive reflection and rectification from the aspects of professional ethics education, establishment of rules and regulations, and strengthening of corporate management. We organized our postal units and departments at all levels to convey the user's letter and important instructions to the first employee, and carefully organized relevant study and discussions. Through this study and discussion, we have enhanced our sense of responsibility, and deeply searched for the problems and gaps in our own services, so that we can conscientiously rectify the problems with the determination to know our shame and then be brave. Solve a series of problems that are detrimental to the realization of the great Chinese dream of the Chinese nation, effectively act in accordance with the law, and effectively improve the quality of postal services.

2. Improve the system and strengthen implementation

China Post has always had a glorious tradition of "treating mail as life" and has also established a series of norms

mail delivery system. However, with the development of the times, some management systems, time limit requirements, and operating procedures can no longer fully meet the needs of users. In particular, the good rules and regulations that have been formed have not been implemented by some units and some employees, thus affecting the overall service quality of China Post. Therefore, our units and departments at all levels must, based on the responsibilities of their own units and departments, compare the existing problems and gaps in their work, and dig deep into the root causes of the problems. On the one hand, they must formulate and improve relevant work systems and business processes, and on the other hand, they must On the other hand, we must earnestly implement the rules and regulations, strengthen relevant inspections and inspections, and supervise the implementation of various service systems. Those responsible must be held accountable and will never be tolerated.

3. Quickly rectify and ensure effective mail delivery time limits and delivery service quality problems, which involve the management of the entire post.

All our units and departments have followed the group company’s policies. We have deployed, carefully organized and carried out professional ethics education for employees, and are seriously carrying out major rectification activities on mail service quality issues, striving to ensure that no problems are missed and no dead ends are left during the rectification. In the future work, we must attach great importance to the handling of user complaints, provide good after-sales service, and effectively solve hot issues such as "slow time limits and difficult claims settlement". Through a series of major rectification activities, we must achieve a major change in ideological concepts, rules and regulations. Great improvement, great optimization of business processes, and great improvement of service quality will further establish a good brand image of China Post. Through a series of recent related studies, we understand: without strict discipline, there will be no strong team, let alone strong cohesion and combat effectiveness. Therefore, we should once again realize the urgency and importance of current rectification, quickly integrate our ideological understanding into the decision-making and deployment of superiors, and conscientiously solve outstanding problems. First of all, we must strictly enforce work disciplines, be loyal to our duties, be dedicated to our posts, never leave work late, leave early, and never leave our posts without permission. To be strict with yourself, start with me. The second step is to strengthen service awareness and overall awareness, formulate work goals and plans at the beginning of the year, and truly implement the word "implementation" to further improve work efficiency.

This discipline and style rectification activity is an educational activity for self-reform, self-improvement, and self-improvement. It is highly realistic and targeted. It is an urgent and important task for our team building. We must be correct in the county bureau party group Under the leadership, we will study hard, make solid rectifications, use full enthusiasm and high morale to do a good job in all tasks, and make some contributions to the postal development of our county. The county bureau party committee decided to carry out education activities to rectify the work style of cadres to further promote a new improvement in the ideological, political, organizational and style of the county's cadre team. It is an inevitable requirement to carry out educational activities to rectify the work style of cadres, strengthen the self-construction of our bureau’s team in accordance with the spirit of the document “Notice on Effectively Improving the Quality of Postal Services”, maintain its advanced nature and keep pace with the times, consolidate our industry image, and improve its competitiveness. It is an urgent need to strengthen the construction of cadres and maintain the vitality and vitality of the postal service. Under the new historical conditions, there have been some problems among our cadres that are not suitable for the new situation and tasks, and are not consistent with the spiritual requirements of the document "Notice on Effectively Improving the Quality of Postal Services". It is urgent to take practical and feasible measures to seriously Solve them to achieve the purpose of shaping image and promoting work. Through the mobilization meeting of the county bureau's "Treat mail as life and users as relatives" activity and after a period of study and education activities, I realized that if I want to be a good cadre, I must strengthen the construction of my own style and firmly establish a sense of service and an awareness of the overall situation. , and improve in the following aspects:

1. Strengthen work style, keep making progress, and do every job in a down-to-earth manner

Strengthen the sense of enterprising and vigorously carry forward the spirit of hard work and dedication work style, ensure hard work, always maintain a motivated and high-spirited mental state, give full play to subjective initiative, focus on work and career with full work passion, put effort into actual work, and welcome Overcome difficulties, do your duty in your position, work conscientiously, and do every job in a down-to-earth manner. At the same time, we must emancipate our minds, keep our mission in mind, enhance our sense of responsibility and urgency, and use our best efforts to achieve the best work results

.

2. Strengthen the awareness of purpose and service

We must always strengthen the awareness of purpose, regard serving customers wholeheartedly as our lifelong pursuit and unshirkable responsibility, and do our best in ordinary positions through ourselves Every work on the job promotes the construction of the work style of the agency, truly reflects the purpose of doing practical things and good things for customers, serving customers sincerely, and carrying forward the fine tradition of enduring hardship first and enjoying last. Further strengthen service awareness and always use customer satisfaction as a yardstick to measure the quality of one's work.

3. Strengthen learning and improve one's own quality

Only by studying political theory and arming ourselves with Marxism-Leninism, Mao Zedong Thought and Deng Xiaoping Theory can we have a correct world outlook, outlook on life, and values. Keep a clear head politically and only by working hard to learn professional knowledge can you have corresponding business capabilities. Consciously strengthen theoretical study of political and business theories, comprehensively improve theoretical literacy, effectively enhance political acumen and political discernment, enhance the ability to serve our bureau, handle complex matters, and perform job responsibilities. In the process of continuous learning and continuous practice, we must constantly summarize and improve our ideological realm and professional level.

4. Strive to establish a new image

We must strictly demand ourselves in our daily work, life, and study, and effectively reflect the cadre style into all aspects of daily work and life. Always reflect and check yourself. In the implementation of various tasks, you must do your job well in a down-to-earth manner, earnestly perform your job responsibilities, and your mental state must be further inspired. You must be energetic, enterprising, and advance despite difficulties with a high-spirited spirit. Treat every job with attitude, be good at pioneering and innovating in work, and come up with new ideas and insights. The concept of organizational discipline should be further strengthened and work style should be effectively changed. Carry forward the leading role of party members and the fine tradition of hard work, be diligent and thrifty in personal life, correctly handle individuals and collectives, work hard and plainly, be diligent

frugal, abide by disciplines and laws, and accept supervision.

In short, I will use this study and rectification as a driving force to deeply understand and accurately grasp the work deployment of the county bureau party committee, further unify thoughts and actions to complete the peak season production goals and tasks of our bureau, persist in using study and rectification to promote work, We will test the effectiveness of rectification with work results and make unremitting efforts for the rapid development of our bureau.