Is it easier for China Mobile to call customer service or collect customer service?

1, Job Responsibilities: Mobile outbound customer service is relatively easy. Compared with other customer service positions, the time is more flexible and not limited by location. You can work anytime and anywhere, which is very suitable for people who have some free time. It takes a lot of willpower to collect customer service. The collection work requires people who are in debt every day to listen to their negative energy and then resolve it. It's normal to find pain points for dunning. Work pressure is high, and overtime is normal.

2. Job requirements: The job requirements of mobile outbound customer service require a good personal credit reporting environment, good communication and expression skills, sales, telephone customer service, credit and other related work experience is preferred, initiative, team spirit, adaptability to efficiency and pursuit of performance. Working experience in banking, insurance, medical care, outbound customer service, telemarketing, education and other industries is preferred, and experience in risk control management and legal work is preferred, with good credit record and no criminal record. China Mobile's outbound customer service is much easier than collection.