Is the property customer service assistant a non-management position?

This position belongs to non-management position.

Property customer service assistants are generally responsible for assisting customer service personnel to handle complaints and inquiries from owners, and need to have good communication skills and service awareness. The job of the property customer service assistant is mainly to implement and operate, not to manage and make decisions.

Of course, the specific situation may vary according to the company, position and responsibility. Some property companies may have different settings and requirements for the position of customer service assistant, and may also give certain management and decision-making power.