What does Haidilao GPO management mode mean?

The GPO management mode of Haidilao is humanized front desk management and standardized hardware management.

First, humanized front office management:

The humanized front office management of Haidilao is mainly in the management of internal personnel. The company believes that "people are the cornerstone of Haidilao business." The waiters trained by processes and systems can reach the passing level at most.

Undoubtedly, systems and processes play an important role in ensuring the quality of products and services, but at the same time they also suppress human nature, because they ignore the most valuable part of employees-the brain.

Making employees strictly abide by rules and procedures is equivalent to hiring only his men. "This is a description of the humanized management of Haidilao.

Employees have independent customer service rights, such as the following financial authority, and waiters have the right to order food freely.

In our opinion, the importance of humanized management itself is beyond doubt. It is also the focus of any enterprise in personnel management to give employees good treatment, good welfare and good incentives. Haidilao has come to the front of many companies.

Second, standardized hardware management:

"In stark contrast to the humanized management method at the front desk, the backstage production of Haidilao is extremely capable of quantitative management." Haidilao has built four such distribution centers all over the country to serve stores all over the country.

Providing planning, construction and management consulting services for these distribution centers is McDonald's global logistics partner, American Xiahui Company. In addition, in terms of internal management system, in order to effectively improve the management level of enterprises and promote the improvement of customer satisfaction and employee satisfaction.

Extended data:

Essence and prospect of GPO management mode in Haidilao;

First, humanized front office management:

In essence, it is a new strategy to manage people's thoughts at the same time through "stabilizing and changing humanized management performance". The establishment of the concept of human nature management is a new strategy of simultaneous management on the premise that the way of thinking changes from linear to nonlinear.

The establishment of the concept of human nature management is based on the change of thinking mode from linear to nonlinear. Linear thinking is diachronic, while nonlinear thinking is temporary, that is, synchronous transformation.

In the seemingly chaotic phenomenon, it is the task of modern enterprise human nature management to see the natural order of things' development and evolution, know the next direction, identify the potential unknown demand and unexplored market, and then foresee the changes and respond freely.

Humanism management marked by "humanization" emphasizes jumping and changing, speed and response, sensitivity and flexibility. It pays attention to equality and respect, creativity and intuition, initiative and entrepreneurship, foresight and value control. Based on information sharing, virtual integration, competition and cooperation, complementary differences and virtual communities of practice, it realizes the transformation of knowledge from virtue to expression and creates competitive advantages.

Human nature management means that enterprises change their mental model, improve their learning ability, achieve self-transcendence, actively adapt to changes in the external environment, change their management status and provide users with high-quality and affordable products and services through systematic thinking on the basis of existing advanced production technology and standardized management.

Enterprises must adhere to the "double limit" management principle, break the original division of labor, make full use of all aspects of information, adopt humanized production technology and dynamic organizational structure, and give full play to the innovation enthusiasm of all employees.

Second, standardized hardware management:

Standardization is the highest form of institutionalization, which can be applied to production, development, design and management, and is a very effective working method. Whether an enterprise can win in the market competition determines its life and death. Whether the standardization of enterprises can play a role in market competition determines the status and existence value of standardization in enterprises.

Management standards are the specific standards in all aspects of business activities and business management stipulated by enterprises in order to ensure and improve product quality and achieve overall quality objectives.

According to the scope of action, standards can be divided into international standards, national standards, ministerial standards and enterprise standards. According to the production process, there are raw material standards, parts standards, technology and process equipment standards, product standards and so on. In standardization work, standards are usually summarized as basic standards, product standards, method standards and health and safety standards.

HowNet —— Analysis and Countermeasures of Humanized Management Mode of Haidilao

Baidu Encyclopedia-Humanized Management

Baidu Encyclopedia-Standardized Management (formulating process rules for enterprise production and operation management)