The general assistant summed up excellent model essays.

Work summary is a comprehensive and systematic overall inspection and evaluation of the work done in a certain period, as well as a specific overall analysis and research; It is to see what achievements have been made, what shortcomings and deficiencies exist, and what experiences and improvements have been made. The following is a summary of my carefully selected works, hoping to help you!

Summary of general assistance work Part I

Time flies, time flies. In a blink of an eye, 20__ years will soon become history. Since 1 joined the _ _ city project in May, 20, I have received the support, care and love from the company leaders, from which I have learned a lot of management and technical experience, paving the way for my work in the _ _ city project. Thank you very much for giving me this opportunity. The work is now reported as follows:

First, the view is transferred to _ _ _

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment.

In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers.

Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3, strengthen daily management, improve the level of property services.

Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training.

After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "harmonious property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems.

The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees

There are 690 households in our community. Judging from the collection of property fees from September to June in 65438+February, except for some owners who did not pay property fees due to problems left over by the development company, most owners (who are coordinating with the development company) paid property fees in full and on time, and the collection rate was over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor.

The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. Within 20__ years, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong.

Judging from several service complaints, the establishment of a civilized city in 20 years, the operating cost of heat exchange stations, the training of emergency plans and the effective handling of emergencies are still lacking. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient.

The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. The waste of materials is serious, which increases the expenditure.

There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and reduce costs in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate.

In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified customer service standards, increased communication with community owners, took the initiative to serve, understood what owners really wanted, improved service quality, and consolidated service foundation, thus improving customer service level. On the remaining problems of the project, contact the development company to solve the remaining problems of the project as soon as possible, deal with the owners who owe money due to the project problems in time, and improve the collection rate on the original property charging rate.

6. The responsibility of security work is not high and the requirements are not strict. Accidents such as misplaced parking, lost cars and lost shoes have occurred from time to time.

For security work, strengthen the combination of theoretical training and practical operation, and watch the video "How is property management tempered?" In essence, it is to let every security guard know about the work of property management services, master the emergency plan procedures in actual operation, perform their duties for each security guard at work, improve the overall security service, put an end to all kinds of accidents, and let the owners live in a safe and comfortable environment.

7, cleaning cleaning is not completely dead.

Cleaning is good or bad for the health of the community, which is directly related to the whole facade of the community. In the future work, all cleaning personnel will be given comprehensive practical training centering on the cleaning supervisor. After the training, whether it is daily cleaning, family cleaning or cleaning, the cleaning process can be comprehensively improved.

Three. 20__ Project Department Work Plan

Looking back on my 20 years of work, I have both experience and shortcomings. I will base myself on my advantages, correct my shortcomings, and do my best to do a good job in _ _ _ property management with a serious attitude of rectification. The work plan is summarized as follows:

1, do a good job in the courtyard decoration during the Spring Festival, hang red lanterns, do a good job in safety during the Spring Festival, and let the owners have a peaceful and peaceful Spring Festival.

2. Actively coordinate with the leaders of the development company according to the relevant questions raised by the owner.

3, strengthen the training and management of employees, improve their own quality, improve the quality of property services.

4. For the lack of greening in the hospital, replant in time to improve the aesthetics of greening in the hospital.

Summary of general assistance work Part II

I joined Media Information Co., Ltd. on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Now I will make a summary report on the work in the past three or four months.

I. Personnel and administration

1, recruitment management. On the basis of the company's original personnel recruitment, under the guidance of the company's leaders, the company further improved the company's job application form, and initially established recruitment documents such as recruitment work flow chart. At the same time, according to the actual development needs of the company, we recruit editors 1 person and external liaison personnel 1 person. At present, the editor-in-chief and business personnel of the editorial department are still in recruitment.

2. Attendance management. The system basically maintains the original company attendance management system, but sets a humanized 5-minute attendance flexible time. In the implementation, we can do the relevant attendance registration in strict accordance with the company system.

3. Performance management. In order to scientifically evaluate employees' work ability, work behavior and results, make employees' work achievements recognized and gradually improved, and promote the development of employees and the company. Initially formulate and gradually improve the performance appraisal standards of all departments of the company. And cooperate with company leaders to carry out relevant assessment work.

4. Office management.

(1), the establishment of duty schedule, everyone can consciously do their own duty.

② Establish the morning meeting process and make relevant arrangements for the host. Through the morning meeting, morale was boosted, new knowledge was learned, happiness and experience were shared, and work was clarified.

(3) Establish a happy fund code to help employees develop good habits and create a standardized working environment.

5. Meeting management. In order to standardize the company's meeting management and improve the meeting quality, the standardized management method of meeting management was formulated and the meeting management regulations were clarified. At present, the company as a whole is doing well, but there are some details that cannot be supervised and implemented in place.

Second, part-time issuance management.

1. Discuss and publish the employment standards, job contents, job benefits and other relevant recruitment information of part-time positions.

2. Up to now, 1 1 part-time jobs have been developed in _ _ and other places.

Up to now, _ _ newspapers have been published, _ _ business cards have been collected, and _ _ has been spent.

Third, the organization and management of activities.

Up to now, the company has organized _ _ tourism, _ _ outdoor development training, China strategy seminar of French expert Ms. _ _ sports and leisure brand, and two badminton competitions. In these activities, I paid attention to participation at first, and then began to organize participation. Among them, I learned a lot from _ _ _ general manager and colleagues.

Fourth, the establishment and development of the International Liaison Department.

So far, the International Liaison Department has gone through a stage from scratch and established the development goal and direction of the International Liaison Department. Later, the focus of my work began to shift to the customer development of the external liaison department, and it was very helpful to discuss some problems with the staff of the business department.

Up to now, * * * has developed _ _ customers, sent _ _ customers, intended _ _ customers and signed 1 customer, with an advertising amount of 8,000 yuan.

Summary of general assistance work Part III

The study of probation period has now come to an end, and I finally passed the examination of the company and successfully became a full member. After two months' probation, I have some knowledge and understanding of my current work as deputy manager, and I also know the work that needs to be done in this position and the specific methods of these work. Although I have become a full member now, I still have a lot to learn in many places, so now I want to sum up my work during the probation period and see what I have gained and where I need to continue my study.

I. What I learned during the probation period

1, thinking.

Because I am still a student who just came out of college, even though I have practiced before, many places are still immature. Now that I have officially come out to work, I know that I have completely left the campus, so I was forced to change my role from a student to a company employee. Therefore, I will be more active to understand and learn some specific processes of the company, learn gymnastics methods at work, and strive to seek advice from everyone to improve my working ability.

In terms of communication with people, I actively deal with people, and the job of the assistant manager is just to try not to cause trouble to everyone. When I associate with everyone, I keep a moderate learning attitude, modest and low-key. Because at this time, I have understood that I am already a company employee, not a student. I can't be as emotional as school. Sometimes criticized by leaders, they can only be ninjas. I can't be self-centered. I need to think about many things.

Step 2 work

I didn't take the course of college students' professional quality seriously at school. I think there are still several years before I go to work, but in a blink of an eye, I am already at work. Seeing everyone's serious and meticulous attitude towards their work, I know I should also learn from them.

Therefore, in my post, I always learn to adapt to this new environment in the shortest time according to the requirements of the professional quality taught by the school, concentrate, take every job in my hand seriously, and assume the responsibilities I should bear in this post. In my work, I have gained a lot, that is, I should learn to obey the arrangement of my superiors in my work. We are just a small clerk, and we can't always have the idea of "I think". We should do a good job of ourselves and obey the arrangement of the leaders. Being low-key is king. Of course, being low-key doesn't mean that you can't express yourself at work, but you should do things slowly and steadily.

Second, further research is needed.

Because I just came out, I haven't fully understood my work, so I haven't made a career plan yet, so I haven't set a goal for my work yet. In my future work, I will make a long-term and short-term plan in combination with my own work, so that I can know what I want and what I need to do and be a person with goals.

One is that I will learn to show my talents on the basis of doing good things at work and let the leaders see my efforts. I won the chance myself!

Overview of general assistance work Part IV

In May 2000, I became the assistant to the general manager of the Ministry of Science and Technology, and presided over the overall work of the Ministry of Science and Technology for more than one and a half years. A year and a half is only a short moment in the journey of life, but it is an unforgettable journey for me personally. Looking back on my work and study career in the past year and a half, there are joys and sorrows, bumps and gains, and the achievements made by comrades are obvious to all, so I won't list them one by one. But what I want to explain is that the results are hard-won. The bread here includes the correct leadership of the bank leaders and the help and support of the bank cadres and workers present today, especially the hard work and hard work of all the staff in the Ministry of Science and Technology. This year, as the head of the Ministry of Science and Technology, I just did some work that should be done, which can be summarized as the following five aspects:

First, strengthen management to ensure safety.

In the scientific and technological work of banks, safety is the primary task, and the achievement of scientific and technological work lies in the smooth development of various businesses of banks, without accidents. First of all, the most powerful means to ensure safety is the system. Based on this principle, I have discussed the system with the internal staff of the department many times, adjusted the original post responsibilities, formulated a new post responsibility system, emphasized the necessity and importance of the post, refined the post responsibilities, and made the scientific and technological work in an orderly environment. In addition, with the joint efforts of all the staff in the department, the implementation of the revised system and the new system has been guaranteed.

Secondly, the safe and stable operation of the network and information system is the lifeblood of the work of the Ministry of Science and Technology. Only when the whole information system keeps stable, continuous and efficient operation can we talk about the next development and give full play to the role of existing and newly developed business products. In order to ensure the safe operation of the system, a mobile phone was equipped in the department at the beginning of the year, which shortened the delay time when the fault occurred. At the beginning of the year, I put forward the goal of ensuring the overall availability of ATM and POS bank card LAN system to reach more than 99%. Although our local area network system has fluctuated frequently in the past 20 years, the system has been running very stably this year after our secondary transformation. My efforts in strengthening management and ensuring operation have achieved the expected results.

Second, scientific and technological projects, focusing on implementation.

In terms of science and technology projects, the Head Office has launched many new products and projects to update the original business system in the past 20 years. First of all, we should support business departments to participate in fierce market competition. Products developed to meet the needs of market competition are introduced in various information channels, but according to the regional characteristics of Shenyang and the characteristics of our bank, various business departments have put forward some project requirements, such as: bank-securities communication system, salary increase system, document center system and so on. With the cooperation of bank leaders, relevant business departments and sub-branches, these new products were launched in time, which enriched our product line, enhanced our service function, and gradually established a certain competitive advantage in the market, which played an important role in promoting and supporting the improvement of our future customer structure.

In the past, due to the stagnation of the head office, some aspects of our system were not conducive to market development. Through the feedback from us and other branches, the Head Office has made some corresponding improvements to these problems this year. For example, the customer operation process of ATM, CRS and other self-service equipment has been updated, from the original way of spitting cards first and then issuing money to spitting cards first, which is convenient for customers to withdraw money; The self-service inquiry machine system has been reformed, and the agent functions of financial management and intercommunication in the inquiry machine have been added.

Third, grasp the overall situation and unite and cooperate.

I think the Ministry of Science and Technology is a vital functional department in the bank, and it is my unshirkable responsibility to ensure good customs and logistics support in the bank. Over the past year, I insisted on considering the problem from the perspective of the whole bank and objectively analyzed the influence of related technologies on the industry and outside. This year, in view of the fact that UPS batteries in some outlets of our bank can't work normally, I put forward the suggestion of replacing them, because once outlets can't work normally, it will have a great impact on banks. This proposal was approved by the bank, and all outlets were replaced before the year-end final accounts.

As the second-line service management department of the bank, strengthening unity and coordination with relevant personnel and departments is an important condition for doing a good job in scientific and technological services. In order to do a good job in the unity of employees within the department, I earnestly implement democratic centralism, insist on accepting suggestions, accept opinions from different viewpoints with an open mind, and do not act arbitrarily. All employees of the Ministry of Science and Technology are treated equally, so that they have certain responsibilities and corresponding rights. The unity of responsibilities and rights has mobilized the enthusiasm of the employees of the Ministry of Science and Technology in a limited way, and there has never been a phenomenon of striving for merit and shirking.

Fourth, internal strength and external image

Over the past year, I have attached great importance to strengthening the ideological style and discipline construction of employees in the Ministry of Science and Technology, giving full play to the overall efficiency of the Ministry of Science and Technology, and striving to shape the image of diligent, efficient and pragmatic organs and departments. On the one hand, I care about the employees of the Ministry of Science and Technology in my life, support them in my work, encourage them in my study, strictly restrain them in discipline, and resolutely resist and overcome all kinds of unhealthy trends. On the other hand, I insist on being strict with myself and setting an example. I have always attached great importance to improving my management level and professional ability, and constantly cultivated my ability to guide practice and control the overall situation, so as to be self-disciplined, active in learning and creative in my work. At ordinary times, I am diligent in practice, quick-thinking and brave in innovation in my work. As a scientific and technological personnel, we are required to be realistic and down-to-earth in work style, which has cultivated my pragmatic work attitude. As the head of a key department, I always adhere to the style of honesty, self-alarm, self-examination and self-encouragement. As a middle-level cadre, I played a connecting role, obeyed the arrangement of bank leaders and instilled the spirit and guiding ideology of the bank into every employee. As a leader of employees, I always insist on creating opportunities for employees to learn and exercise themselves, so that every employee can improve himself, improve himself, enrich his work experience and find his social value in his work.

Verb (abbreviation of verb) sums up experience and makes improvements.

After more than a year's work, I have made some achievements and improved my ability, but there are still many shortcomings.

1. Because the working hours are not long, the social experience is not very rich, and the management ability is still lacking. I hope the leaders will give me more advice and criticism in the future, so that I can gradually improve myself and improve my work level.

2. Few people go deep into the grass roots. Due to the heavy work pressure and workload of the Ministry of Science and Technology, they rarely go to various business departments and branches to understand the working conditions of business personnel, and they can't understand the working conditions of business personnel in time and improve their working environment through scientific and technological means.

The year 20__ was a year of development for the Bank. From the perspective of science and technology, it is necessary to increase technical support for front-line employees. I think we should start from the following aspects:

1, go deep into the grassroots to understand the work situation of business personnel, improve the working methods of business personnel from the perspective of science and technology, and improve the work efficiency of business personnel.

2. Strengthen system security management to ensure the stable operation of the system and provide a stable system environment for front-line employees and customers.

3, strengthen the management of computer equipment and microcomputer use, establish files for computer equipment, and standardize the computer operation of business personnel. Give full play to the role of computer administrators in each branch and standardize the computer operation of business personnel in each branch.

4. Popularize the computer knowledge of business personnel and strengthen the computer application training of business personnel.

5. Submit the system development requirements of the corresponding business departments in time and quickly to provide technical support for the market expansion of the business departments.

Review the past and look forward to the future. Frankly speaking, with the training of leaders and the support and cooperation of comrades, I have made some achievements, but these are insignificant. Due to my limited level and ability, there are still many unsatisfactory places in my work and study, as well as some shortcomings and mistakes. I am determined that in my future work, on the one hand, I will carry forward my achievements and make persistent efforts, on the other hand, I will be self-reflective, self-vigilant, self-reliant and self-motivated, and I will do my best for the cause of _ _ _, and I will die.

General assistance work summary Chapter V

How time flies! In a blink of an eye, 20 years passed quickly, and a new year came again. Looking back on my work in these three years, I find that my grades are not the best, but they are not worse than others. Now that I think about it, Gu Ran can't do without the care of the unit leaders and the help of colleagues, but he can't do without his own efforts and hard work. Now I will summarize and analyze my personal aspects and my work in the past three years:

Love their jobs and respect their work, and take the unit as their home.

I have joined the tobacco company for more than three years. As an account manager, I deeply know the importance of loving my job and this hard-won job. Since I joined the company, I have been deeply grateful to the tobacco company. Perhaps it is this that makes me full of enthusiasm for my new job. As the saying goes, interlacing is like a mountain. For the position of account manager of a tobacco company, my previous knowledge and work experience are completely useless. Now I have to face the real person, which requires me to start all over again. I tried my best to consult some colleagues in my spare time, but with the change and promotion of cigarette sales network and the late start of this work in our county, it is also a new thing. I really don't have much ready-made experience to learn. I almost rely on myself, including how to improve the relationship with customers, how to cultivate new cigarette brands, how to adjust cigarette varieties to adapt to different consumption regions and groups, and so on. In short, there is only one purpose to learn this and that. Is to seize all the time to learn business knowledge, enrich your mind and improve your work skills. At the same time, I pay more attention to maintaining close fraternal relations with my colleagues in the unit. As a grass-roots unit, the unit is home, and my colleagues are my brothers. Moreover, a person's achievements can not be achieved by one person. Everyone is actually a link in all work chains, and it is impossible to do well in any link if there is a problem. Therefore, it is also very important to unite and cooperate with colleagues, whether it is an inspector, a deliveryman or a driver's master, it is inseparable from my so-called achievements. As a member of the collective, the benefits of the unit directly affect my vested interests, which I have personal experience. If the unit wants to have good benefits, it has something to do with the accumulation of each employee, so I feel at home in the unit, just like working for my family. In this way, my relationship with my colleagues is very harmonious, which has laid a good interpersonal relationship for me to achieve excellent results in my work.

Second, strengthen communication with customers and safeguard their interests.

As the account manager of the tobacco company, the most I contact every day is the cigarette retail customers. Without their support, everything I do is useless. Through three years of running-in, I have established unbreakable affection and friendship with them. In fact, cigarettes, like medicines, are products monopolized by the state. Tobacco companies are franchisees.

Although its system is different from that of general commercial wholesale enterprises, one thing is exactly the same, that is, the market it faces, and the foothold of commercial wholesale enterprises is customers. Therefore, I must put their interests first and put myself in their shoes. The purpose of doing this is to make them loyal customers of our company. Take us as the first supplier of goods, consciously resist the impact of fake and shoddy cigarettes, better protect the health and interests of consumers, and at the same time create benefits for the company invisibly. When customers can get benefits, they will truly become the sales terminal of tobacco companies and provide sufficient network guarantee for the future sustainable development of tobacco companies.

In the past 20 years, with the further promotion of cigarette sales network, the job functions of our account manager are also changing; My relationship with cigarette customers has entered a new stage. I'm already familiar with them. I know who likes to sell cigarettes, who loves old brands, who loves new brands, and who wants to replenish goods every few days. I can also deal with and help them in time. I am very familiar with personalized service. I left a copy of my mobile phone number for every customer. If they have any questions, they can contact me at any time. I will also call or visit in person to remind them of the situation of making up the position. They are very grateful for this. They regard me as a bosom friend and talk about everything. I will try my best to make cigarette brands available, and I will definitely inform them of broken cigarettes. At present, farmers' income is still limited, and their consumption level is far lower than that of cities. In addition, there are many migrant workers, so the consumption demand of four or five kinds of cigarettes in the rural market is relatively large, and because cigarette factories are also upgrading production to increase efficiency, the output of five kinds of cigarettes is extremely small, which can not meet the consumption demand at all. During the sales visit, many customers and ordinary consumers raised this question and asked why there were no five types of cigarettes. I answered their questions one by one, and no matter how late it is, I will explain each question clearly until they are satisfied. These things seem trivial, but in fact they are not. Although there is a lot to say, it is a message to them and increases their trust in me and the tobacco company. If he doesn't explain clearly, he will think that the tobacco company deliberately refuses to give him cigarettes and cut off his financial resources, and he will turn to other places to seek supplies, which will cause instability to the future development of the tobacco company.

Because of my communication with customers, they all understand and support my work very much, and this harmonious relationship has benefited me a lot. They gave me a lot of valuable demand information (for example, when my colleague Jong Li and I visited customers, cigarette customers told us at the first time that they saw someone selling fake cigarettes in our jurisdiction, and Jong Li and I found that customers had fake cigarettes in the market at the first time, and we also informed the competent authorities at the first time). Some customers directly refuse those illicit cigarettes of unknown origin, thinking that the cigarettes I ordered for him are real.

Third, be optimistic and confident about your work and develop a good attitude.

Self-confidence is the prerequisite for the success of seemingly impossible things. With self-confidence, there is the possibility of success, and optimism is an attitude towards work. If you regard work as pleasure and enjoyment, you will be rewarded by your work.

The year of 20__ was a year in which the reform of China's cigarette industry was further promoted and reorganized. With the steady development of cigarette business, as an account manager of a cigarette enterprise, I must keep up with the requirements of the times in thought, knowledge and action, or I will be eliminated. In order to be a qualified tobacco man, I keep telling myself "study, study and study again", and consciously cultivate a good environment that is diligent in learning and thinking. Contribute to the future sustainable development of tobacco companies.

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