What should the company front desk pay attention to?

Interview front desk reception should pay attention to the following points:

1, "Good image and good temperament" are the most common conditions for recruiting receptionist. The receptionist can apply by "leaning on the face".

2, interview dress, candidates have height restrictions, you can wear high heels during the interview. The heel should not be too thin or too high. Dress dignified and generous.

3, interview makeup: professional makeup that looks friendly, generous, decent and elegant.

4. Interview language: concise and fluent. Interview has strict time limit, the language should be organized and logical, pay attention to the rhythm, and ensure the fluency of the language.

5. Stay confident. Only by maintaining self-confidence can we always maintain a high degree of attention, careful thinking, keen judgment and abundant energy in the interview and win the defense.

6. Establish the awareness of the other party: candidates are always in a passive position, and examiners or examiners are always in an active position. He asks you to answer, ask and answer. Because of this, candidates should pay attention to building the awareness of each other. First of all, we should respect each other and be polite to the examiner. Especially when the examiner asks some difficult questions, candidates should not show ugly expressions on their faces or even complain about the examiner.

7. Maintain a cheerful mental state: A cheerful mental state can fully reflect a person's mental outlook. Keep a cheerful spirit? State, facial expressions will be harmonious and natural, and language will be appropriate and smooth.

Extended data? Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on duty and must not leave the post, the number of posts shall not be less than 2.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.

job requirement

1. Have a good professional image and temperament, and know basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

6. Good at communication, lively and cheerful, and articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10. The receptionist is male or female, but because of her temperament, women are more suitable than men.

operating duty

1. Obey the work arrangement of the reception manager and director.

2. Special circumstances must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

Provide inquiry service, but remember not to tell others the guest information casually.

Print various business reports.

Pay attention to all kinds of publicity activities of the hotel.

Pet-name ruby promote guest rooms and hotel facilities and services.

Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

References:

Baidu encyclopedia-front desk reception