202 1 personal work summary of expressway toll collectors

Time flies, and it comes and goes in a hurry. A period of work has ended. Looking back on this period, the achievements we have made are actually hard-won. Let's sort out our past work and write a work summary. How should I write a work summary? The following is my personal summary of the work of expressway toll collectors for everyone, hoping to help everyone!

Personal work summary of expressway toll collectors 1

My name is _ _, and I am a fresh graduate last year. After applying for the exam last year, I became a staff member of the high-speed toll station in my hometown. As a freshman, in the past year, I worked hard to learn some related knowledge and points needing attention with a learning attitude. With the care and support of my leaders and colleagues, I will persist in studying, improve myself, be strict with myself in all aspects, love my job, be honest and trustworthy, work hard and strive for good results. All work tasks have been successfully completed. The work of this year is summarized as follows:

First, in terms of ideology and politics.

Strive to improve theoretical cultivation, support the leadership of the party, abide by the law, be honest and self-disciplined.

Second, in learning.

Be a learning employee. Over the past year, I have not only studied political theory, but also learned the knowledge of collection business and related laws and regulations. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.

Third, in terms of service attitude

I know that the image of the toll collector represents the image of the whole hometown, so I always dress neatly as required. I always pay attention to my service attitude and use polite language at work. Charging work is a window industry, and the drivers I contact are all kinds. I held back my temper when I met these drivers who were not good at exporting. Instead, we explain it in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Fourth, in terms of charging work.

In the charging work, I study hard, practice hard, ask if I don't understand, and master the operating procedures skillfully. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the model, issues tickets carefully, carefully checks tickets, carefully counts banknotes, carefully lifts poles and meticulously does a good job.

V. In daily life

Everyone in my class calls me "boss". As a big brother, I care about my brothers and sisters all the time. In front of them, whether at work or in life, I am strict with myself, work hard and get less, set an example and help my comrades enthusiastically. For example, in order to have a clean and tidy working environment, I always take the lead in cleaning regardless of fatigue and drowsiness.

Although I have grown a lot this year, I still need to improve in some aspects. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the team leader, improve my professional level and ability through continuous learning, and be a good toll collector who will reassure the leader, satisfy the driver and satisfy myself. I will work hard to achieve this goal at an early date. This is a summary of my year's work.

Summary of personal work of expressway toll collectors II

I'm a young girl who just joined the toll collectors' team, so I'm not familiar with the toll collection business, and I haven't made any achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:

Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I've never been scolded like this. We should keep a peaceful mind, smile sweetly and patiently explain everything to the driver with excellent service! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.

I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.

With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency with the passage of time.

In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day.

In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!

I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.

Summary of personal work of expressway toll collectors 3

The whole 20__ years are coming to an end. In retrospect, I have been to the toll station of Luancheng Expressway for one year. This year, I learned a lot under the leadership of my master, such as solid business skills, practical and realistic style, diligent learning attitude and so on. I have witnessed a series of achievements in 20__, and as one of them, I feel proud and more awake, and I have determined the direction of 20__, which mainly includes the following aspects:

One is hard work and enthusiastic service.

As a toll collector, the most direct postcard of virtue culture, I must have a correct attitude, devote myself to my work with great enthusiasm and energy, work according to the dress code, and always pay attention to gfd. Efforts should be made to do a good job in three apparent services and customization of articles, not to use polite expressions and body movements correctly when driving, to carefully check vehicle types, to carefully count banknotes, to carefully do a good job in ticket and singing, to carefully put and lift poles, and to maintain correct, fast and smooth operation in the driveway. And strengthen the ability to deal with special situations, study hard, ask if you don't understand, strive to improve your personal skills, be meticulous, strive for perfection, and complete your charging task seriously and excellently. Actively respond to the leadership's work policy, strive to cooperate with the work of the station leaders and squad leaders, help control the evasion of fees, and strive to be a small expert in plugging and increasing income. Pay attention to observation and do a good job in troubleshooting hidden dangers. Strengthen on-the-job training to meet the arrival of the next skill competition.

The second is to study hard and strive for the first place.

Be a planned learning employee, actively strengthen the reading and learning of German cultural knowledge and all kinds of positive energy books, at the same time pay attention to the understanding of national current affairs and politics, read more books, make progress every day, make progress every month, and strive to improve their comprehensive quality. Support the leadership of the party, abide by the law, keep a clear and correct mind, be honest and self-disciplined, be innocent and do things cleanly. Do more practical things, talk less nonsense, keep up with the advanced, keep up with the benchmark, learn from the monitor colleagues and good people around you, and strive to improve their skills. Excellence is struggle, the banner is struggle, and strive to be advanced.

The third is to extend services and warm the company.

Service first is the eternal pursuit. We will carefully improve the service quality, enhance the sense of collective honor, and share weal and woe with the expressway. We will take "love the expressway and make contributions" as our practical principle, so that drivers and passengers will have no worries and will never be in a dilemma.

The fourth is a careful observation of innovation.

I keep in mind the concept of thrift, persist in innovation and invention, and strive to reduce costs and increase efficiency in every place of work and life.

In the coming brand-new 20 years, I still have too many things to do. I will definitely put my heart on the station in a beautiful working state, cheer for the people of Hebei Expressway with the light of tiles, and meet the brilliant future of expressway.

Summary of personal work of expressway toll collectors 4

First, strengthen the study of station managers' business skills.

Since the development of toll collection by weight, the toll collection system has been upgraded many times, and many functions have been added, such as investigating and handling the evaded tolls and calculating the toll amount. As managers of grass-roots toll stations, webmasters and administrators can never coordinate the management of toll stations without excellent professional skills. It is precisely because of this that toll station managers take the initiative to go deep into the front line of charging and learn from toll collectors and operators. Through the first round of theoretical study, they have a further understanding of the configuration and basic operation of the whole charging system. It is not enough to talk on paper, and post operation practice is also a compulsory course. Through nearly half a month's intensive practice, the practical operation ability of station managers has been obviously improved, and they can handle civilized language, smiling service, singing, receiving and sending, handling special situations and so on freely. On 2nd122nd of this month, webmasters and administrators took part in the business assessment of managers held by Sulu Provincial Toll Branch, and their performance was normal, which is expected to achieve excellent results.

Two, severely punish vehicles that evade tolls.

I stood in March to crack down on vehicles that evaded tolls and achieved considerable benefits, but I still didn't relax and conducted strict and detailed investigations on suspicious vehicles. More than ten heavy trucks were inspected by means of isolated inspection, watching videos, viewing relevant bills and exchanging information with the entrance station. Combined with the suspicious vehicle files issued by the superior, the toll station investigated and dealt with the vehicles that evaded fees once a month, with the amount of 14595 yuan, which saved the company huge losses.

Third, strengthen safety management and strive for safe production without accidents.

Safety work is the focus of all work, and vehicle management and charge management are the top priorities of daily safety management of toll stations. On these two points, based on the idea of long-term safety management, the toll station has a heart-to-heart talk with the station driver every week, which not only keeps abreast of the car condition, but also constantly rings the alarm bell for the driver to drive safely. In June, the toll station maintained a record of safe driving without accidents throughout the year.

Strengthen the safety management of the station area, call security personnel to participate in the regular safety meeting of the station area, reiterate the registration and audit of foreign pit stop personnel, and make records and regulations; In addition, the closing and opening time of the gate on the connection path between the station and the economic development company is stipulated to prevent non-staff from entering the station area without permission, causing unnecessary security risks.

Fourth, carry out patriotic education activities.

With the arrival of Tomb-Sweeping Day, our station organized youth league members to visit the Martyrs Cemetery. Through the explanation of the cemetery staff, all the members were given a patriotic education to remind them that today's life is hard-won. As the younger generation of the motherland, they should work hard and devote themselves to their work with full enthusiasm.

Five, the implementation of the "employee hundred percent system assessment", the effect is good.

The toll station began to implement the "employee 100% system assessment". First, carry out extensive publicity and education for the staff of the whole station, and unify their thinking with the team as the unit; Then, each class held a group meeting to discuss the feasibility and rationality of the assessment rules of 100. After the station department adopts some reasonable suggestions to adjust the rules, it will eventually organize their implementation. Due to the constraints of the new system, the small violations of discipline and discipline of employees in the past disappeared because there were rules to follow. When some lucky comrades are punished for some reason, they can also take the initiative to realize the seriousness of the problem. Therefore, all the work of the station is developing towards the normal track.

Summary of personal work of expressway toll collectors 5 pages

Time flies, and in a blink of an eye, I have been working happily in Jingbao toll station for almost two years. In these two years' work, under the leadership of stationmaster, clerk and monitor, I have been able to charge fees calmly and accurately every day and operate the equipment skillfully from the initial anxiety and tension. On the long queue of the expressway, on the flat and wide road surface, at the solemn toll window, countless figures pass by, forming a unique and beautiful scenery on the vast land. They come from different places, but they are all fighting for a common goal: the development of expressways, the revitalization and take-off of Beijing's economy, and staying away from relatives and friends. Without the noise of the city, high-rise buildings, traffic and neon lights, there are only frontiers, hardships and loneliness.

In the eyes of outsiders, expressway toll collectors are satisfied with their work, good working conditions, decent, beautiful scenery, enviable and fascinating. As everyone knows, they also have their own hardships and difficulties. Because of the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of expressway people. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!

The toll collector repeats civilized expressions day after day and is busy collecting fees and issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. The three-foot sentry box is the place where our work is dedicated, and what happens inside is the whole content of our work, which is simple and boring. However, for the prosperity of the expressway industry, "I work hard for one person, I am happy for thousands of families", which gives us a dedication! It was dark and all was silent. When people fell asleep, we got up again soon. After washing in a hurry, we lined up neatly and came to the three-foot toll station. The stars are with us, and the sun and the moon are with us. When the earth gently lifts its veil like a shy girl, the rising sun rises slowly from the east, and we fall asleep in the morning fog. For a long time, we have been spending this time repeatedly, upside down day and night, but without complaint!

Most of the toll collectors who work in highway toll stations are far away from family and friends, and there are even lingering lovers who are far apart and lovesick. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there is no legal holiday at the toll station, even on the first day of New Year's Day, but we can all tolerate it! We regard the station as our home and our colleagues as our brothers and sisters. We are like a family in this warm and caring family. We support and help each other at work, care for each other in life, report to the station leader for help when encountering difficulties, and talk to brothers and sisters when encountering troubles.

We are repeating simple and complicated, ordinary and great things every day, and we are all trying to practice the' service promise' of "being amiable, never tired of asking questions, not in a hurry, and patiently explaining". With full work enthusiasm, I will do my best to "be kind to the elderly, be patient with the grumpy, help those in need, and be careful with the inquirers". Work with the purpose of "serving the people and contributing to society" and test whether your service work is in place with "whether the people are satisfied". However, our efforts and efforts make a few drivers don't understand, and in return, some drivers make trouble and abuse unreasonably, and they have to smile and be polite when they are wronged to tears. But we have no regrets!

This is our highway toll collectors, a group of toll collectors who are brave enough to devote themselves to the highway cause, for the safety and happiness of thousands of families in Qian Qian, for the vigorous development of the highway cause and for the leap-forward development of Beijing's economy.

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