What does it mean to be a service specialist after Ant Loan?

Ant Financial Service is a worker who manages the collection after the customer has completed the loan.

Ant post-loan service specialist is mainly responsible for handling post-loan related matters, including but not limited to repayment management, customer maintenance and risk control. They need to communicate with borrowing users, understand the repayment situation of users and ensure the safety of funds. At the same time, they need to evaluate the credit of borrowers to prevent risks. In addition, they also need to keep good communication with borrowing users, solve the problems encountered by users in the process of use, and improve user satisfaction.