"It is recommended to send SF"! A word from Shentong employees exposed the truest side of the express delivery industry.

Shentong responded!

Express is flying all over the sky, which is the most real scene of express sorting.

Recently, a video of Shentong's violent sorting has been widely circulated. In the video, the courier's posture of sorting the courier is like throwing a frisbee. That's a kind of free and easy freedom, regardless of the safety of the package.

In the face of the reporter's interview, the staff did not lose at all: "Everyone threw it, not just my home. There are more than a dozen pieces per order, and the quality cannot be guaranteed. It is recommended that customers send SF in the future, and they will not run errands. "

As soon as the speech came out, it directly confirmed the fact of Shentong's violent sorting, and also exposed the disadvantages of violent sorting in the entire express delivery industry. SF became the biggest winner.

Soon, Shentong responded that it would completely rectify the illegal outlets in Northeast China. The special group it set up has arrived at the outlets on 65438+February 65438+June 6 to investigate and verify, interview the person in charge of the contracted area, punish the contracted area involved according to the relevant regulations, and terminate the cooperation with individual third-party employees with improper words.

The interview, punishment and dismissal together are also an explanation given by Shentong to the public. However, the public seems to be less angry. On the contrary, more people understand.

"Who doesn't throw it, I'm afraid that's the truth."

"The express delivery in the world is like this, and SF is just a little better."

"This is a fact, a penny is worth a penny."

Violent sorting is an open secret of the express delivery industry.

In June 5438+10 last year, Shandong netizens filmed violent sorting videos and uploaded them to the network, which triggered a heated discussion. Afterwards, the customer service of the courier company responded that the site is a joining point and will reflect the situation and make penalties.

20 19 Shaanxi citizens photographed Dayun Express employees for three minutes and threw more than 60 pieces of express on the roadside. When the reporter came to interview, the courier staff reacted fiercely and there was a fierce conflict between the two sides.

20 18 The official media broke the news that a Shentong express point in Beijing violently sorted, and the courier threw large and small parcels around to complete the sorting.

According to media reports, from 20 12 to now, violent sorting in the express delivery industry has always existed. What is really exposed is often just the tip of the iceberg of violent sorting.

"Don't drop, throw, drop, sit, kick or crush the express mail."

The above are the sorting requirements stipulated by a courier company. But when it comes to actual sorting, it's generally easy to come and fast to come. Otherwise, violent sorting will not be exposed every year, but it will exist every year. If something is harmful, but it always exists, then someone must benefit from the harm.

Behind the long-term existence of violent sorting is the interest game involving sorters and courier companies.

First of all, from the perspective of the courier sorter.

Unlike couriers who walk around in the sun, sorters are another important screw in the express chain. The task is to sort the courier in a fixed sorting center, but the work pressure is not lost to the courier.

"Express sorting tally, 9: 00 to 8: 30 in the day shift, male, salary 200." Similar recruitment information, there are many part-time groups in various regions, which also shows that there are many part-time jobs among sorters. Some netizens once broke the news on social media, sorting the express by themselves, but the supervisor directly demonstrated the sorting method of throwing the express. Netizens questioned that such sorting would break the package. The supervisor said that it doesn't matter if it is broken.

The sorting supervisor pays more attention to efficiency than to the safety of packages. As an ordinary sorter, the salary is not high, and more is just a temporary employee. There is no obligation to provide better sorting service, and the courier company does not require it. Therefore, violent sorting has become a tacit way of working among employees.

Furthermore, from the perspective of the courier company.

In recent years, the express delivery industry has been caught in a price war. In order to seize market share and expand the market, express delivery companies are working hard. At the most exaggerated time, it only costs 80 cents to send it to the whole country. In order to maintain the original profit, the couriers and sorters at the low end of the express chain naturally become the targets of squeezing.

At present, the mainstream domestic express delivery enterprises mainly adopt the franchise mode, and franchisees can contract small-scale construction only by paying the franchise fee and a certain deposit. For express delivery companies, the more franchise points, the better, and the scale and income are highly related to them.

However, compared with the direct operation mode, the franchise mode is more extensive, especially at the level of employee management. Different from the high welfare in the direct mode, there are wages, social security, electric cars, rest days, overtime pay and so on. In the joining mode, the third-party employees are the main ones, especially the sorters and couriers with low threshold and low requirements.

Based on the above two points, sorters mostly follow the principle of how much money to get and how much to do. In order to operate more efficiently and save labor costs, express delivery companies can only turn a blind eye!

As for ordinary consumers, since they have chosen the express delivery service around 10 yuan and are unwilling to spend a few more dollars to choose a better service, they can only bear it silently.

The express delivery industry has undergone earth-shaking changes.

Shentong's bitter days are yet to come!

Violent sorting is the norm in the express delivery industry. But for Shentong, such a large-scale negative exposure is undoubtedly worse, adding a shadow to the already poor reputation.

According to the 2020 express service satisfaction survey released by the State Post Bureau, among 10 express delivery enterprises, Shentong ranks 8th in comprehensive satisfaction and 9th in public satisfaction.

As can be seen from the ranking, Shentong's users have a relatively poor reputation and are basically at the bottom of the embarrassing position.

In addition to user reputation, in the past year, Shentong's performance has also begun to decline. The data shows that in 2020, Shentong's net profit was 36.32 million, down 97.42% year-on-year. In the first three quarters of this year, Shentong's net loss was 238 million yuan, down 467 1.2% year-on-year. According to this situation, the loss of Shentong 202 1 is a foregone conclusion. In addition, Shentong's share price plummeted by 70% in more than two years.

All these have exposed the plight of Shentong.

Coincidentally, the express delivery industry has just completed a big deal recently. On February 27th, 65438, Best Group officially announced the completion of the transfer of domestic express delivery business to Extreme Rabbit Express. The current transaction has been delivered.

At this point, one of the four links is missing. In 20 12 years, these five companies accounted for half of the total revenue of the express delivery market in China. The sale of Baishi Express seems to have sounded the alarm for the other four brothers, and the end of the express delivery industry has not come.

The fall of one star is accompanied by the rise of another. With the decline of Baishi and the rise of Polar Rabbit, the express delivery market is still in an unpredictable storm.

Feel good friends, help me praise it, thank you for lifting a finger!