Many companies recruit front desk clerks. What are the job responsibilities of front desk clerks?

Many companies recruit front desk clerks. What are the job responsibilities of front desk clerks?

The job responsibilities of the front desk staff are:

Responsible for answering and transferring calls to the front desk service hotline, making good calls, recording and conveying important matters to relevant personnel, rather than missing them. Delay; Responsible for the reception of visiting customers, basic consultation and income, strictly implement the company's reception service specifications, and maintain good courtesy; fill in customer complaints, fill in the registration form in a timely manner, and convey it to the customer service team for the first time, and regularly record customer complaints Summon the deputy general manager;

Responsible for the company's front desk or consultation front desk, and keep it clean; accept the administrative manager's work arrangements and assist staff to do other work; carefully implement the management rules of the target card and complete The distribution work and skill requirements of this office, familiar with office work plans, proficient in using words, Excel and other office software, will use the Internet to find information, have excellent Chinese and English writing skills, expression skills, have good communication skills, coordination skills, Strong confidentiality and proficiency in various office automation equipment.

It has good adaptability to working under pressure. Responsible for reception, registration, guidance, irrelevant personnel, home sales, unreasonable, blocking or helping related personnel to deal with when entering the company's office space. Responsible for the delivery and transfer of company emails, parcels, newspapers. Responsible for answering phone calls, recording cell phone content, and doing a good job of recording and transmitting. Perform regular maintenance and maintenance calls to keep the front desk environment clean. Responsible for printing company documents and assisting with copying. Responsible for newspaper and periodic subscription and mail distribution management. Assist with guest reception, logistics after company meetings.

Responsible for company receptions. Responsible for the company's telephone connections, sending and receiving faxes, and document copying. Responsible for various office documents, business documents, contracts and agreements, typesetting, and printing. Daily instrumentation, data collation and other general administrative matters. Skill requirements, familiar with office work plans, proficient in vocabulary, Excel and other office software, will find information on the Internet, with excellent Chinese and English writing skills, expression skills, have good communication skills, coordination, strong confidentiality awareness; proficient of various office automation equipment; it has good adaptability to work under pressure.