When shopping on the catwalk. Com and pay through AliPay, why does it show "You are using instant arrival transaction: after payment, the funds directly enter the other party's account?"

At the end of 65438+February last year, Xiao Liu spent 4995 yuan on a coat. 10 days later, she was told that the goods were out of stock and applied for a refund. But nearly 5,000 yuan was not returned to her bank card, but to her catwalk account. "I can't spend the money, and I can't get it out. When I can withdraw cash is also unknown, which is equivalent to being frozen. " Morning post search found that many consumers have similar experiences. In this regard, the customer service of the catwalk network said that at present, the company is giving consumers refunds one after another, and lawyers advise consumers to complain to the local industrial and commercial departments.

Consumer: Money can't be withdrawn from the account.

Xiao Liu said that she bought a turquoise wool coat on the catwalk network 65438 on February 27th last year, and did not wait for delivery for a long time after purchase. This year, 65438+ 10/2, the customer service said that Xiao Liu cancelled the order because the coat was out of stock. "As a result, the money was automatically returned to the virtual account of the catwalk network. I can't withdraw cash, and I can't take it out to continue spending on the website. " Xiao Liu said that she called the customer service staff several times, and the other party had a good attitude, saying that she would urge the refund as soon as possible, but she just didn't act. "There was an oolong during the period, and the system showed that the refund was successful, but the money did not arrive at all." More than three months have passed since the initial shopping time, and other clothes of several hundred yuan have arrived. It's just that the most expensive coat hasn't arrived yet and the money hasn't come back, which makes Xiao Liu very upset.

The reporter's search found that many consumers have encountered similar experiences with Xiao Liu. Consumer Mr. Wang said that he bought three bottles of mouthwash from 184 yuan for the first time on1October 20th, and was told that it was out of stock half a month after placing the order, so he submitted a refund application. "It must first review the refund and then withdraw the cash. I reviewed it for two weeks, but it was far away. " Xiao Wang said that he also called the customer service several times, and the other party did not give a clear answer.

Customer service: At present, the refund is being processed step by step.

The reporter opened official website, a catwalk network, and found that this website can place an order for shopping normally. According to the refund instructions, the refund will be made within 1 to 15 working days according to the different order paths, but it also says "the refund period is for your reference only, and the specific refund period may be affected by relevant factors such as banks and payment institutions". The reporter repeatedly called the headquarters of the catwalk network and the public relations phone, but no one answered.

Subsequently, the reporter called his 400 customer service to ask about this matter. The customer service staff said that because some goods are out of stock, consumers can only be refunded, but the company needs to conduct internal audit according to the process. "Because there are a little more people returning money recently, we will urge them as soon as possible, but there is no way to guarantee when they can return." The customer service staff said that the company is currently handling refunds in February last year and June this year. For some users who delay the refund, the company will give a voucher to show comfort. The reporter learned that at present, Mr. Wang has received his refund.

Lawyer: You can complain to the local industrial and commercial department.

Yu Chao, a lawyer of Jingheng Law Firm, said that according to the Measures for the Administration of Online Transactions, third-party operators should establish management systems such as trading rules, trading security, consumer rights protection and bad information handling within the platform. As far as this case is concerned, the catwalk network has been unable to return the money to consumers for a long time, indicating that the platform has not established or failed to comply with the management systems such as "trading rules within the platform, trading safety and protection of consumers' rights and interests", and the platform cannot provide necessary and reliable trading environment and trading services. Therefore, consumers can complain to the local administrative department for industry and commerce in Shenzhen where the platform is located. (Source: Beijing Morning Post/Konka)

On September 1 1, the e-commerce research center of e-commerce think tank released "China B2B e-commerce market data monitoring report 20 18 (I)" (full text download:). The report makes a detailed analysis and interpretation of the development, financing status and future trend of B2B e-commerce in China in the first half of this year. The report tracks the main B2B e-commerce platforms, namely: 1) Integrated B2B platforms: Alibaba, business treasure, global sources, HC, China Manufacturing Network, Global Market, Jinquan Network, China Net Library, Treasure Island, Kelpolo, Search Network and Guolian Resource Network. 2) Vertical B2B platforms: China Clothing Network, Online Textile City, Global Shoes Network, Sougou Network, gold silkworm Network, Jinqiao Textile Network, Plastic Search Network, Plastic Rice City, My Plastic Network, Dayi Su You Network, Qihua Network, Fast Plastic Network, Chemical Plastic Exchange, Peasant Girl, American Cuisine, Chain Cuisine, Song Dynasty, Huitongda, Zhang World Cooperation, Yijiu School, etc.