Guangzhou Gas Group gas supply hotline number

Guangzhou Gas Group customer service hotline: 96833.

The predecessor of Guangzhou Gas Group was the Guangzhou Gas Engineering Preparatory Office, which was established in 1975.

In 1983, Guangzhou Gas Company was formally established. On January 16, 2009, after the company was formally established and transferred to the Development Group, after more than five months of preparation, it was reorganized into Guangzhou Gas Group Co., Ltd. and officially listed on July 2, 2009.

The company's business scope mainly involves the construction and management of gas pipeline networks and facilities, investment, operation, design, construction, supervision and technical consulting of gas projects, installation, maintenance and testing of gas appliances (gas) Wholesale and retail sales, and LPG cylinder filling and inspection. Extended information

Service standards:

1. Enthusiastic service, civilized words and deeds, kind attitude, patience and meticulousness.

2. The gas quality complies with relevant standards such as GB17820-1999 "Natural Gas" and the enterprise standard "Natural Gas", and the pressure in front of civilian stoves is maintained at 1.5kPa-3kPa.

3． Customers will be notified 24 hours in advance of planned gas outages.

4. The customer service hotline (96833) and emergency rescue hotline (85515920) are open year-round and accept calls from customers 24 hours a day.

5. Every year, professionals are sent to customers’ homes to conduct free safety inspections, and appointments are provided for free door-to-door safety inspections.

6. Door-to-door service will be provided at the agreed time. Emergency air leaks will be delivered immediately and the treatment will be completed within the same day. Applications for water heater installation and pipe modification will be issued, and a construction plan will be issued within 3 working days.

7. Door-to-door service personnel are uniformly dressed in accordance with regulations and wear employee ID cards.

8. Door-to-door service personnel do not sell products, do not accept items from customers, and do not "eat, take, get stuck, or ask for things."

9． Charges are strictly based on standard charges, and door-to-door service staff do not charge cash.

10. Respond 100% to customer complaints, and the first reply time limit shall not exceed one working day.

Baidu Encyclopedia-Guangzhou Gas Group Co., Ltd.