5 operational work summary reports

#report# Introduction Time is passing by and never stops. A period of work has ended. Looking back on the work during this period, I have gained a lot. It is time to take time to write a summary report. The following is a summary report of the operation work compiled by us. Welcome to read it!

1. Operation work summary report

It has been three months since I came to the company, and the three-month trial period has passed. It feels like these three months have passed very quickly, but in these short three months, I have learned a lot and gained a lot of growth. So the three-month trial period left a very precious memory in my memory.

Because I am an e-commerce major and am full of interest and hobbies in this industry. When the teacher said that I should choose an internship, my goal was very clear and I went directly to the operation position of an online store company. At a campus job fair – so we interviewed for the position that day and got through. Then the day came when we came to the company for internship.

After I came to the job, I realized that what I learned in college were superficial and could not be put on the stage at all. Therefore, in the early days of the trial period, we were all learning the various operating models and actual operations of the online store. These operations are relatively complex, and there are too many things to learn about them. Moreover, the company's requirements for operational positions are also very strict, which puts a lot of pressure on me. Even after the seven-day probationary period, many of our interns, including some friends who came with me, were dismissed because they failed the exam. This was undoubtedly a blow to me. The departure of my friend and the struggle of being alone gave me some thoughts that I couldn’t hold on to. But this idea was quickly abandoned because my outstanding performance was praised by the director of our operations department and he also encouraged me. So after receiving the affirmation, and seeing that my efforts finally received some response and had some effects, I began to strengthen my belief that I would stay in this job, and made up my mind to be the one who stayed until the end. One member.

Since then, I have worked harder and studied harder. If my PS is not strong, I will ask my seniors for advice and practice at home until late at night to learn it. If there is no performance when brushing orders, try again and again until there is performance. In order to do this job well, I spent all my time and energy during the probation period to get to the end. Now that I am about to face the full-time assessment, I hope that the leader can see my efforts and sincerity during the probation period and give me an opportunity to officially join the company.

2. Operation work summary report

Time flies so fast, and it has been nearly two months since I came to the company. My job is as an e-commerce operations specialist. I learned a lot during the probation period and actively assisted and cooperated with other colleagues in the department to complete daily work. With the help of my leaders and colleagues, I continue to learn and improve my work ability. With an attitude of being serious, responsible and striving for excellence, I conscientiously complete all the tasks I undertake, and my work ability has been improved.

1. Understand the company profile. I started working in the company on August 6th. Because I just joined the social work and came to work in the company, the first step when I came to the company was to understand the company’s profile under the guidance of department colleagues and complete the study issued by the company. Tasks, master what you need to know and know for your office work. Through the learning tasks in the learning system, I have a deeper understanding of the company's development and planning.

2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operations. It was my first time to come into contact with this job. Everything in the company was both new and challenging for me. During this period, the work experience was not easy. I felt at a loss in the early stage. Some tasks in the e-commerce operation position always encountered some problems when implemented. During the work process, I also learned and practiced at the same time, so some tasks took a long time to implement. The progress is relatively slow, which is my main shortcoming in my work. I will complete the task as soon as possible through continuous consultation and learning.

3. Collect daily online sales data, keep abreast of the sales progress of each branch in the region, and understand the reasons for the increase or decrease in sales of each company and brand.

4. The relationship between colleagues is very harmonious. However, due to personal or environmental reasons at work, in addition to the main work arrangements, there is less time to communicate with the leader, and sometimes the work implementation will be affected. In the future, I will pay attention to this issue and increase mutual communication.

It has been two months since I joined the company on the first day, and I am quite satisfied with my current position. I didn't know much about e-commerce when I first joined the company, so I have been constantly enriching my knowledge since I came here. In the past two months, the operational level has been improved to a certain extent, and the capabilities have been further improved. After two months of hard work and the help of my colleagues, I have a better ability to handle work and am familiar with the operating procedures of various tasks. I hope to be recognized by the company as soon as possible; at the same time, I have a clearer understanding of the positioning of my work and the company environment. And the job position is suitable for my career planning direction. I am deeply proud to see the company's rapid development, and I am even more eager to work here as a full-time employee, create value for the company, look forward to a bright future with the company, and contribute my small share to the realization of Suning's dream. power.

I worked in the project management department of the company through recruitment. From the engineering construction unit to the engineering construction unit, although my job position and role have changed a lot, and it is also my first contact with the "Zhejiang Provincial Construction Project Budget Quota", with the care of the leaders and the help of my colleagues, I have been able to achieve the goal with my own strength. With his professional foundation and work experience, coupled with hard work and study, he quickly adapted to the work environment and achieved good results. The work situation is briefly summarized as follows:

Main work performance and achievements

1. Strictly abide by the company's rules and regulations. At the beginning of work, I carefully studied various rules and regulations such as "Veco Outline", "Daily Behavior Standards for Real Estate Segment Employees", "Basic Management System", "Job Function Description", etc., and kept them in mind, always reminding myself to Strictly abide by the company's rules and regulations and maintain the company's image. For example, insist on arriving at the company early every day, cleaning the office, and creating a clean working environment for colleagues.

2. Carefully study the budget preparation materials of Zhejiang Province. Although the principles of budget preparation are the same, the "Zhejiang Province Construction and Installation Project Quotas" are very different from the highway and railway project quotas that I have been exposed to more before. Therefore, I first carefully and systematically studied the Zhejiang Province budget preparation materials, and insisted on studying while working. I quickly mastered the essentials and was able to independently complete the tasks assigned by the leadership; at the same time, I also In my spare time, I learned to use "Magic Calculation Software" to prepare budgets and "Luban Software" to calculate steel bars, which greatly improved work efficiency. In the future work, I will continue to explore and study to make the work more precise and perfect.

3. The review of the final accounts of the winding workshop and temporary projects of the Dunhuang Branch of Veken Essence Group Co., Ltd. is progressing smoothly. Although the winding workshop and temporary projects have been completed for a long time, the relevant completion data is very incomplete, which brings great difficulties to the final accounts review work. After I took over this job, on the one hand, I actively asked the construction unit to improve the completion data, and on the other hand, I used the existing data in my hand to calculate the project quantity and check various data. In order to accurately grasp the project situation and ensure the accuracy of calculations, I also went to the site to check carefully. Through my efforts, this work has made rapid progress. Most of the information required for the final accounting review of the project has been collected, and the budget of the winding workshop has been verified with the construction unit.

4. Actively proceed with the civil engineering review of the commercial and residential building on Lot 5 Huayan Street. After the leader assigned me to be responsible for the review of the civil construction budget of the project, I took the time to familiarize myself with the construction drawings and related materials, and went to the construction site many times to understand the situation, so that I could grasp the static and dynamic conditions of the project in the shortest possible time. In order to better protect the interests of the company and gain the initiative in the final accounts, I have advanced the engineering quantity calculation work to the current stage.

After a period of intense and orderly work, the calculation of part of the basement project has been completed.

5. Other aspects:

① Actively make reasonable suggestions to leaders, such as cost control and data management;

② Actively discuss cost control, Contract management, data management, etc. Through discussions, the friendship between colleagues has been enhanced and one's own professional abilities have been improved;

③ Actively communicate with colleagues and enthusiastically help others;

④ Actively participate in various activities organized by the company Activities, such as participating in party member studies and New Year party performances.

Direction of efforts

1. Make full use of the advantages of passing the National Cost Engineer Qualification Examination and previous work experience, proactively contact various related businesses, and improve one's practical operation ability , and make due contributions to the company's brand building;

2. Actively participate in self-study undergraduate examinations, study professional skills, and improve business capabilities and professional standards;

3. Give full play to the role of party members Serve as an example and take the lead and strive to be the advanced one.

In short, although I have achieved some results in the past three months, there is still a certain gap from the leadership's requirements. In the future, I will further strengthen my study, work hard, give full play to my personal strengths, and make due contributions to the company's greater success.

3. Operation work summary report

In 20xx, the overall market economic environment was poor and the business atmosphere was weak. At the same time, the commercial operations department experienced major personnel changes, and the overall work been affected to a certain extent. However, all employees in the operations department still maintained an optimistic and positive attitude to complete the work of the past year, and also saw some results. The main work summary in 20xx is now reported as follows:

1. Shopping mall operation work

In 20xx, the commercial operations department faced the reality of the overall sluggish business atmosphere and combined with the "Zhubang· Based on the actual situation of "Wansheng" Plaza (hereinafter referred to as the mall), we timely adjust investment ideas and plans, adopt a variety of methods to carry out investment work, and try our best to maximize the efficiency of the mall. Nowadays, leasing and joint operation coexist; rents are paid annually, half-yearly, quarterly and monthly in various payment methods. This is a consideration of both the actual situation of the mall and the interests of all merchants. It is in line with the actual situation of the Taonan market and is also conducive to the continued operation and management of the mall.

(1) Investment Promotion Situation

After major personnel changes in the shopping mall, the operations department actively worked on maintaining relationships with old merchants and launched the "annual contract signing and monthly rent payment" Preferential policies and comprehensive investment promotion work will be carried out on the basis of stabilizing the original merchants. In terms of publicity and promotion, the Commercial Operations Department carried out investment promotion for powerful merchants and commercial streets in Taonan Market, and continued to expand the local influence and brand image of the mall. At the same time, we continued to conduct investment promotion visits to surrounding cities, visited powerful merchants, and went to Baicheng, Songyuan, Shenyang, Changchun, Zhangwu, Ulanhot and other places to promote investment promotion, and successfully hired Shenyang Yongxin Shoe Mall. In addition, new merchants in 20xx include powerful merchants such as Max Burger, Xiaoxi Dance, and Blue Ocean Fitness. New delicacies on the fourth floor include Anhui Ban Mian, Lao Guangji Beef offal, and old-fashioned box lunches.

(2) Shop rental situation

According to the actual situation of the mall, during the investment promotion process, the operations department also adjusted the shop areas of the mall, such as the original shoe area and luggage area on the first floor. Some of the outdoor sports areas have been adjusted into shoe areas; the original self-service barbecue area has been adjusted into a fitness club; the original cosmetics area on the first floor has been adjusted and transformed into Max Burgers, etc. The specific shops for rent are as follows:

The total area of ??shopping mall shops is 27096.5 square meters, and the number of shops is 133. In 20xx, the rented shop area was 20853.45㎡, the remaining shop area was 6243.05㎡, and the occupancy rate (area) reached 76.96. The number of rented shops is 47, and the number of remaining shops is 86.

(3) Rent situation

In the case where multiple rent collection methods coexist, rent collection is one of the key tasks of the operations department.

This involves two aspects of work. On the one hand, while doing a good job in maintaining relationships with old merchants, the administrator must successfully complete the monthly, quarterly, and half-year rent calls for some merchants, accurately grasp the time nodes for rent calls, and avoid missed payments. , late payment occurs; on the other hand, the handover work is done with the old merchants whose contracts expired on November 7, 20xx and will not be renewed with the mall. After the operation, property and merchants are present, the merchants will check and accept the shops. Carry out handovers and assist old merchants in smoothly exiting the mall while ensuring that they do not owe any fees to the mall.

The rental income from January 1, 20xx to December 31, 20xx was 4.3535 million yuan, of which the rental income from the negative first floor was 446,400 yuan, the first floor rental income was 969,000 yuan, and the second floor rental income was 969,000 yuan. The income is 816,900 yuan, the rental income on the third floor is 1,653,200 yuan, and the rental income on the fourth floor is 468,000 yuan

(4) Special sale rental situation

In 20xx, the operations department actively organized Special sales activities are basically maintained as daily non-stop special sales activities. In addition to the special sales activities of various merchants in the mall, the operations department also actively strives for special sales resources from external merchants. The categories of foreign merchants conducting special sales activities in our mall this year include fur, men's clothing, women's clothing, new year goods, etc. As of now, the rental income from the special sale area is 127,900 yuan.

2. Shopping mall management work

Daily management work is an important guarantee for the normal operation of the shopping mall. During the one-year personnel change of all employees in the operation department, the basic institutional work is complete. The normal daily management work has never slackened.

(1) Daily morning meeting

"The plan for the day begins in the morning." At 8:30 every morning, the administrator will hold a morning meeting on time with the sales staff of each merchant to publicize the precautions needed for the day, urge the merchants to do a good job in sanitation and decoration in their respective shops, and remind the sales staff to always remember the work of the mall sales staff. Standards, everything should be done in accordance with the standards. If there are major events in the mall, the administrator will carry out multiple publicity campaigns to ensure that the sales staff will convey relevant event information in the mall to every customer, thus ensuring the smooth development of the mall activities. In short, the morning meeting is an effective platform for the operations department and sales staff to communicate and work together. It is the most important start of the day's work.

(2) Daily patrols

In daily work, the administrator will enter the mall from time to time to conduct patrols, and ensure that the patrols are conducted no less than 6 times a day. Those who leave work for no reason, doze off, play with mobile phones, make trouble, gather in groups to chat, eat snacks, etc. will be severely punished according to the mall's "Salesperson Reward and Punishment System" during the work period. At the same time, we will do everything possible to improve the enthusiasm of salespersons and maintain the vitality of the mall.

(3) Processing of salesperson's pass

The pass is a valid document to ensure that salespersons can enter and leave the mall smoothly in advance, so correct and timely application of the pass is also an important part of daily work. Newly hired salespeople must be led by the administrator to fill out the "Salesperson Entry Application Form", keep a copy of their ID card, go to the finance department to pay the deposit for the pass, and finally go to the General Management Department to receive the completed pass. The resigning salesperson still needs to be led by the administrator to return the pass to the General Management Department, and then go to the Finance Department every Wednesday to present the deposit slip signed and confirmed by the administrator to retrieve the deposit.

(4) Improvement of business capabilities

In order to improve the business quality and ability of administrators, the operations department uses their free time to study the "Bus Rental Contract", discuss management skills, and summarize the experience of operation management Learn lessons and improve the management level of the mall at all times. At the same time, the working status of the management personnel was adjusted. When there were few people, the work responsibilities were adjusted and a "unified floor management system" was implemented. The three managers did not delineate the management scope of different floors and managed them together. They were managed according to the morning shift, The scheduling system for the afternoon shift and long day shift ensures that two managers are on duty every day, which saves labor costs to the maximum extent without affecting work.

(5) Other daily work

Assist other departments to complete the daily work of the company, such as organizing and mobilizing firefighting training, preparing and participating in party activities, etc.

In addition, receive daily visiting merchants and explain in detail the relevant policies and conditions of the mall, fill out and renew contracts, supervise merchants leaving the store, submit monthly attendance sheets, etc. There are also other daily tasks assigned by leaders.

3. Customer service work

Customer service work is an important guarantee for the normal operation and management of shopping malls. Many customers who encounter "problems" or "trouble" in the mall will seek help immediately. Customer service, therefore, the quality of customer service will be directly related to whether the mall can maintain a stable and orderly operating environment.

(1) Membership management

1. Membership card processing

Members are the new force in the mall’s fixed customer base. The number of members often determines the success of an enterprise, especially The future and destiny of business entities. Under the premise of this ideological understanding, customer service staff will explain in detail the many benefits of becoming a mall member when receiving each customer who comes to apply for a membership, and try their best to ensure that every visitor can apply for a membership card. As of December 26, 20xx, a total of 142 membership cards of various types have been processed: 71 VIP cards; 70 silver cards; and 1 diamond card. 2 replacement VIP cards; 2 silver cards; 1 diamond card.

2. Membership card points management

Membership card points are proof of the member’s consumption. Points can be redeemed for corresponding gifts. This is also a preferential privilege enjoyed by members. Over the past year, members have The center actively handles redemption procedures for members who come to redeem gifts. This year, *** redeemed the following items: 14 insulated water cups; 36 boxes of towels; 22 umbrellas; 3 hair dryers; 12 egg cookers; 15 mini rice cookers; 11 massage sticks; 10 insulated lunch boxes; 500 yuan 1 shopping card. At the same time, the membership center sorted out "dead cards" and "zombie cards" and cleared the points of membership cards that have not been used within two years and have not been redeemed to further standardize the effective management of membership cards.

(2) Emergency handling

Effective reception and handling of daily emergencies are commonplace in customer service work. In one year of work, customer service *** helps customers report lost items 12 cases were found, 3 cases were successfully claimed by the owner, and 9 cases were not claimed. The unclaimed items were registered by customer service and are waiting to be claimed; 3 cases of missing person notices were broadcast, and they were successfully helped to find their families; 11 cases of missing property notices were broadcast, and they were broadcast and Inform customers to report valuable items to the police. In addition, 2 cases of customer complaints were successfully handled. After mediation and negotiation, returns and exchanges were carried out on the premise that both customers and merchants were satisfied, and there were no recurrences.

(3) Member Center Income

The Member Center manages all POP display racks, floats and other assets in the mall. When merchants need it, the member center will rent out these items, keep detailed records, and hand over the income to the finance department on the same day. In addition, the "sales orders" of the mall are managed uniformly by the customer service center, and merchants need to go to the customer service center to register and purchase. In 20xx, the customer service center *** collected various fees of 3,556 yuan.

(4) Broadcasting work

Broadcasting work is an important part of customer service work. In addition to greeting and seeing off guests in the morning and evening, customer service staff also need to target 13 brands. Merchants conduct brand recommendation broadcasts in four time periods every day (10:30 am, 14:00 pm, 16:00, and 18:00 pm). At the same time, we provide active cooperation with Yongxin Shoe Mall, the main merchant, by broadcasting its activities during holidays and increasing the broadcast time period. At the same time, customer service is also responsible for the daily management of the studio, including switching on and off the music broadcast in shopping malls every day.

(5) Other work

Mainly to cooperate with the planning department to complete shopping mall activities, such as redeeming lottery tickets for shopping mall activities and ensuring that the lottery tickets in the awards are accurate.

The above is the entire summary report of the Department of Business Operations on the department's work in 20xx. It has never dared to talk about the achievements. I only know that there are still many shortcomings and shortcomings, and we still need to work harder.

Therefore, in the future work, all employees of the Commercial Operations Department will definitely sum up experience, learn lessons, continue to work hard, focus on strengthening investment promotion work, promote daily management work, and strive to submit a satisfactory answer in 20xx.

4. Operation work summary report

Under the care and training of the company’s leaders, the operation department always adheres to the guiding ideology of “safe operation, stable gas supply, and user first” and strictly manages , strict requirements, hard work, and hard work to achieve zero accidents in safe work throughout the year, and successfully completed all the work of the Operations Department in 20xx.

1. Pipeline network inspections

1. Line inspectors inspect medium and low-pressure pipelines in cities at least twice a day; pressure regulating boxes and pressure regulating cabinets in each community are inspected every day Once; the valve well should be inspected at least once a week, the daily inspection records should be filled in in a timely manner, and any problems found should be reported and resolved promptly. It is precisely because of the conscientiousness and hard work of line patrol personnel day and night that the safe and smooth operation of gas pipelines is ensured to the greatest extent.

2. Currently, some gas supply communities are still under construction. The construction units and individual pipeline units pose a great threat to the safety of our existing gas supply pipelines while laying pipelines. For this reason, we have stepped up efforts to Intensive inspections and on-site care are carried out to ensure the safety of gas pipelines.

3. Since we currently have limited personnel, we have strengthened our contact with the property management, construction units and pipeline units, communicated in advance, confirmed the pipeline depth on site, and conducted on-site care of the pipelines in a timely and effective manner, which greatly reduced the possibility of The probability of accidents effectively ensures the safe operation of the pipeline network.

4. Post a pipeline location contact sheet in the unfinished community, so that other pipeline units and construction units can promptly understand the pipeline location and contact our unit's line patrol personnel to protect the laid pipelines, and conduct key inspections during key inspections. Warning signs are buried in residential areas and road sections to prevent threats to the pipeline network caused by blind construction by third parties, and inspections of the area are intensified. Due to external construction in the industrial park, warning piles were missing and buried. Later, 10 warning piles were buried, and the buried warning piles were re-buried in their original positions.

5. In order to ensure the safe operation and stable gas supply of the urban pipeline network, measures will be taken against those who do not listen to dissuasion and forcibly construct near pipelines to stop their barbaric construction behavior, prevent accidents, and report to company leaders and relevant departments in a timely manner .

2. Household replacement, security inspection, and maintenance conditions

1. Post notices in advance to the community undergoing renovation so that users can understand the precautions during the renovation of gas pipelines and reduce Users have unnecessary problems during the gas installation process to enhance the efficiency of home replacement.

2. Replacement and installation personnel strictly follow the company's household replacement requirements. This year, 2,501 households have been installed, security checked for 2,591 households, 111 households have been remanaged, and more than 70 households have been repaired. Maintenance supervisor 21 strings, repair 16 pressure regulating boxes, clean 41 valve wells, and repair 10 medium pressure valve well relief ball valves.

3. During the replacement, installation and security inspection process, some users’ kitchen decoration did not comply with the company’s installation and use regulations, which affected later maintenance and safe gas use. During the process of requiring users to make rectifications, the users criticized our There is no understanding of the work, there are complaints and insults. As a service team, our staff can fully demonstrate understanding and tolerance.

4. The replacement of installation personnel also shoulder the important task of maintenance. Maintenance personnel promptly eliminate various gas faults and strictly abide by the work guiding ideology of "taking turns on duty, 24-hour service", no matter how late or when eating , rainy days or cold winter nights, as long as the user calls for repair, in order to solve the user's gas failure as soon as possible, the maintenance staff will work regardless of the weather and will not flinch.

3. Problems at work

1. Our professional skills are still relatively limited, and we need further learning in equipment operation, maintenance, and emergency response in emergencies. , hoping that the company can provide targeted professional training and practical learning to improve the professional level of existing personnel and benefit the company's long-term development.

2. Strengthen the safety publicity of gas pipelines and gas facilities to users, use news media, promotional brochures, user manuals, etc. to publicize the safety knowledge of gas facilities and local gas regulations to users, and through publicity Education, so that the majority of users can establish safety awareness of consciously maintaining pipeline gas facilities.

5. Operation work summary report

It has been more than three months since I came to the company. After the care of the leaders, the help of colleagues and my own hard work, I have basically completed the work. Integrated into the big family of the company. At the same time, I have some preliminary understanding of the company's corporate culture, organizational structure, work processes and other aspects. I have a deeper understanding of my job position and responsibilities, and now I am applying for full-time employment.

When I first arrived at the company, my main job was to operate the company’s website, complete the testing of the company’s customer systems and collect relevant information, and ensure the normal operation of xx, so that all problems would be solved as soon as possible; another Responsible for the maintenance of the internal network and office equipment of the Tourism Ticketing Department. In the face of problems and failures that occur in daily network operations, we can basically quickly judge and solve them to ensure the normal operation of the equipment.

First of all, in terms of business, I learned through more than one month of auditing, two months. Professional knowledge training acquired basic business skills and basic training, and had a relatively complete understanding of the general business of xx, and basically mastered it; after that, through *** three months of online practice so far, I have put what I have learned into Apply business knowledge and language skills to actual operations and services, constantly discover and solve problems in practice, and at the same time do your best to provide customers with professional services, which has won good praise from customers and made the job a A pleasant thing.

Secondly, in terms of getting along with colleagues, in addition to respecting leaders and teachers, and helping each other in business, you can also share the joys, sorrows and joys of work and life with colleagues, and be harmonious with colleagues. get along. Everyone is like a big family, infecting each other with their happiness. Use your sincere and enthusiastic heart to face daily difficulties and laughter with your "comrades".

In addition, at work, I can feel that I am growing with the company, with constant system updates and activities, and I can also witness every step of the company's growth. I think this experience is not for everyone. Anyone can get it. Colleagues, in the face of constant pressure, I can always face it with a positive attitude and always be patient and sincere when dealing with customers, because I believe that customers are like us. As long as we use good communication as a bridge, we will definitely succeed. Make both ends of the bridge full of sunlight.

Finally, of course, I also realize that I still have insufficient familiarity with some business knowledge at work, my customer response skills are not proficient and decisive enough, and my experience and methods of serving customers are still lacking. deficiencies and other issues. In the future work, I will continue to improve myself, overcome the pressure and challenges I face, strive to provide quality services to every customer, and contribute to the development of the company.