Taobao Want Want sent a message back to the customer. The client didn't read it, so I deleted it. Can customers still see it?

You can't tell without reading a book.

Online stores can complete fast transactions between suppliers and customers through online banking payment system and fast and convenient logistics industry on the Internet. Save people's energy in busy work and fast-paced urban life, and indirectly improve social production efficiency.

In relatively underdeveloped areas, online stores can display local characteristic industries, products and natural resources more intuitively through their unique window mode and business people gathered around them.

The online shop is different from the company website, which fills the gap in the retail business of personal terminals on the Internet, avoids the waste of resources, and greatly improves the freedom and expansibility.

Now online shopping has spread to all kinds of people who like to accept new things and live an open life, which has improved people's horizons.

Customer service workflow:

1, familiar with the product, understand the product-related information. For customer service, it is the most basic job to be familiar with the products of your store. In the past, the company had to carry out relevant product training before launching a new product. Customer service is a bridge between stores and customers. Once the bridge is not built, you may lose this customer forever. Know the characteristics, functions and precautions of the product like the palm of your hand, so as to answer all kinds of information about the product put forward by customers fluently.

2. Receive customers. As mentioned above, how to recruit online shop customer service has already been mentioned. As a customer service guide, it is best to be enthusiastic and flexible. An excellent customer service knows how to receive customers well, and at the same time can guide consumers to make incidental consumption. For those customers who bargain, first of all, we need to make a clear shop position: Dongdong's price is very low, and it is not good to bargain again.

There are two main ways to realize customer reception. One is to communicate with customers by using instant messaging tools such as Ali Want Want and QQ. The other is to answer customers' calls. For telephone communication, customers are required to be more flexible. After all, you can't have enough time to think like Wangwang.

3. Check the number of babies. There is a discrepancy between the inventory on the store page and the actual inventory, so the customer service needs to check the actual inventory of the baby in the online store, so that there will be no shortage of orders. Now we use the Taobao seller's special browser: raiders of the lost ark, which can synchronize the inventory data on the page, which is very convenient.

4. The customer sends a payment order and checks the receipt information with the customer. Many sellers and friends often ignore this. Although most customers have the correct address at the time of purchase, some customers forget to modify the receiving information because of changes. As a buyer, I often help my friends buy things, and sometimes I forget to change them into friends' receiving information, so remember to check with your customers after they pay.