Why are many bank customer services recruited by other companies?

because there are only so many official staffing of banks, they are generally recruited by talent markets, intermediary companies or labor dispatch companies, and they are not formal employees of banks after they join the company.

The reputation of banks is very good in most people's minds, but many people don't know that many non-core businesses of banks are in cooperation with outsourcing companies. For example: credit card, voucher imaging scanning and re-recording personnel of historical files (also called voucher imaging processing personnel), centralized business processing personnel, telephone banking call center personnel, cash sorting personnel, hourly personnel, credit card sales personnel, etc., as well as securities and insurance business.

It is normal for banks to outsource some positions. When they cooperate with outsourcing companies, banks will sign confidentiality agreements, and will never reveal the privacy of customers, otherwise, they will bear corresponding legal responsibilities. Moreover, when choosing a customer service outsourcing company, the bank will strictly inspect the scale, qualifications, cases of cooperation, the quality of customer service personnel, the location of the company and so on. Moreover, when signing the contract, the specific content of the cooperation, the implementation plan and what kind of results will be written into the contract. Banks can also check the specific implementation through data analysis, and can improve in time if there are deficiencies. It won't cause losses to customers.

The reason why banks choose to cooperate with bank customer service outsourcing companies is to reduce manpower input, reduce costs, maximize benefits, and put more energy into the core business of enterprises in order to enhance their core competitiveness. Moreover, cooperation with outsourcing companies can solve the problems of unprofessional team and insufficient resource allocation. Moreover, outsourcing companies are specialized in the service industry, and their customer service staff will provide customers with more professional services, and the service process will be more perfect. Moreover, the telephone customer service staff of banks need to be online 24 hours a day. If banks recruit themselves, even if they spend a lot of energy, there will often be a shortage of staff. It can be described as thankless. However, in cooperation with customer service outsourcing companies, banks can save energy, manpower, time and money while enjoying the achievements of services such as talents, promotion and transfer.

if you are worried that the recruitment information you see is not reliable, you can first check whether the source of the published information is reliable, such as that issued by the formal talent market, which is more reliable. At present, the recruitment forms of banks are mainly divided into campus recruitment and social recruitment of banks, which are also divided into recruitment organized by banks themselves, or recruitment entrusted by banks to other institutions, which are also divided into formal contract workers and dispatched employees. So in the process of looking for a job, you must keep your eyes open.