How to apply for a call center license?

How to apply for a call center license? I'm glad to answer your question. Datong Tiancheng Bian Xiao will share relevant requirements and processing materials with you. The conditions for handling are the same all over the country. I hope it will help you to apply for a call center license.

I. What is a call center license?

Call center license can be divided into whole network call center license and ground network call center license. The whole network call center license is a national call center license. Only after the approval of the Ministry of Industry and Information Technology can enterprises conduct business nationwide. The ground network call center license is a call center business operated by a province, which can be carried out throughout the province and needs the approval of the provincial and municipal communication administration.

Second, the whole network call center license application and approval process

1. The Ministry of Industry and Information Technology will review the application materials;

2. The person who passed the materials received the notice of accepting the application;

3. Organize experts to review the materials;

4. Approval is completed; Issue certificates.

Three, the application of the whole network call center license materials

1. A written application signed by the legal representative of the company to operate basic telecommunications services. The contents include: the type of telecommunication business applied for, business coverage, company name, company mailing address, postal code, contact person, contact telephone number, email address, etc.

2. A copy of the business license of the company as an enterprise legal person and a copy.

3. The general situation of the company, including the basic situation of the company, the establishment and management of the organization to be engaged in telecommunications business, technical strength and management personnel, and the venues and facilities suitable for business activities.

4. The company's recent annual financial and accounting report audited by an accounting firm or the capital verification report of an enterprise as a legal person and other relevant accounting materials stipulated by the Ministry of Industry and Information Technology.

5. Articles of Association, shareholding structure and relevant information of shareholders.

6. Business development research report. Including: business development and implementation plan, service items, business coverage, charging scheme, expected service quality, benefit analysis, etc.

7. Networking technical scheme. Including: network structure, network scale, network construction scheme, network interconnection scheme, technical standard, telecom equipment configuration, telecom resource use scheme, etc.

8. Measures to provide users with long-term service and quality assurance.

9. Network and information security measures.

10, relevant materials to prove the company's reputation.

1 1. A letter of commitment signed by the legal representative of the company to operate telecom business according to law.

Four, call center license application conditions

1, the operator is a legally established company and a domestic company;

2. The minimum subscription limit of registered capital for trans-regional operation is 654.38+million yuan, and the minimum subscription limit of registered capital for provincial operation is 654.38+million yuan;

3. The company, its major investors and key management personnel have no illegal record of violating the telecommunications supervision and management system within three years;

4. Pay social security for at least three employees for three months.

5, feasibility study report and related technical solutions;

6. Necessary sites and facilities;

7. Have the reputation or ability to provide users with long-term services;

5. Which services require a call center license?

1. Users can access the system through fixed telephone, fax, mobile communication terminal and computer terminal, access the database of the system, and obtain information consulting services about the company through voice, fax, e-mail and SMS.

2. Domestic call center business also includes call center system and operator seat rental service.

(1), call center system equipment outsourcing

(2) Call center agent outsourcing and customer service outsourcing.

(3) Cloud call center service

(4), 95 code number and 96 code number application