Urgent! ! ! ! ! What does the railway passenger service do?

Is it a passenger or a flight attendant? You can take a look at it when preparing for the state-owned enterprise recruitment examination (gqzpks). The passenger duty officer belongs to the team leader of the passenger transport staff in the station, and his specific responsibilities will be different. For example, some stations with fine division of labor will be divided into: service inspection, ticket sales, luggage and so on. Generally speaking, it is his main job to be responsible for service inspection (service, ticket checking, water supply). I'll give you a job responsibility for your reference:

1 Be responsible for the leadership of the team, put forward specific measures to complete the task according to the work layout of the station, and complete the task with good quality and quantity.

2. Seriously implement the rules and regulations, orders and instructions, check and guide the team to complete all passenger transport work according to the operating standards, and properly handle the problems in the class.

3. Correctly handle passenger transport business problems, receive visitors and handle passenger complaints.

Contact the attendant of the station signal building in time to master the operation of this train.

5. Arrange the labor force of each post in the team, and be responsible for organizing passengers getting on and off the platform and waiting room to ensure the safe and orderly organization of passengers getting on and off the bus.

6. Be responsible for the handover of the station car, handle related business problems, and coordinate the working relationship between the station car and each post.

Timely and properly handle train handover and passenger accidents in the station.

Grasp the basic management of teams and groups, and constantly improve the technical and professional quality and team management level.

9. Pay special attention to team building, and strictly implement the assessment mechanism of team automatic control and mutual control operation.

10 supervise the water supply personnel to do a good job in water supply.

1 1 urge the cleaning company to do a good job in cleaning in time.

12 urge the bellman to do a good job of packing and unloading on the platform to ensure the safety and punctuality of the train.

13 Complete other tasks assigned by leaders.

Passenger job responsibilities:

1 Be familiar with your own business, obey the rules and regulations, carry out orders, obey orders, adhere to comprehensive services, pay special attention to care, and serve passengers politely.

In accordance with the requirements of operational standards, organize passengers to purchase tickets, wait for buses, enter and leave the station in order, publicize common sense of travel, do a good job in safety inspection, and be responsible for checking tickets, maintaining the ascending and descending order, and answering inquiries.

Master the train operation, arrival, departure time and stop platform, display train direction signs on time, organize passengers to check in and collect tickets in an orderly manner, and correctly count the number of people getting on and off.

Conscientiously implement the shuttle bus system, organize passengers to get off at tunnels, overpasses and level crossings, enter and leave the station from designated entrances and exits, strictly control passengers to pick up cars, drill cars, cross lines and get on and off at the back of trains, organize passengers to get on and off safely and quickly, and ensure the personal safety of passengers and the punctuality of trains.

5. Responsible for the transfer of military personnel trains, correctly check the handover documents of military personnel, and ensure the transportation safety of military personnel.

6 Stick to their posts, do their duty, strictly check the congestion, clean up the platform in time, prohibit idle people from staying in the station, prevent inflammable and explosive dangerous contraband from entering the station, and ensure passenger safety. The simplest thing for a conductor is to sell tickets. Operator's car service and shunting work. It's all simple work.