What does express delivery diversion mean?

If your express delivery is sent to Qinhuai District, Nanjing, but after arriving in Nanjing, it is sent to Changzhou, and a note is made about the diversion. This is because there are more express delivery sent to Nanjing at the same time, and the express delivery at the express sorting center is too large. There are more, so first send them to Changzhou and then re-send them to Nanjing, which can reduce the pressure on the express sorting center.

Express delivery rights protection.

Concerning express delivery rights protection, if the express delivery company loses a package and appeals to the express delivery company, it will be treated as a "balloon". When the courier disappeared, I immediately contacted the courier, but he said that he was just delivering it on behalf of me and asked him to find a warehouse. The warehouse then asked me to find a courier, and the courier then asked me to find a collection point. I called the headquarters of the courier company, and the headquarters asked me to find the warehouse...

Even some courier companies have not answered the phone manually. Let's make inquiries on the official account, and the replies on the official website are always robots. How can we communicate well

In this case, don't blame us for being "heartless"!

Look here!

File a complaint through the Postal Service Complaint Website

But everyone must remember that you must first complain to the courier company. If the courier company does not handle it within seven days or is not satisfied with the result, You can only complain to the General Post Office, otherwise the Post Office will not accept it. And complaints must be supported by evidence. When your rights and interests are threatened, you must know how to save evidence for later use! For example, logistics information, processing results of express delivery companies, etc.

After complaining on the Post Office’s complaint website, I successfully received the compensation. After the netizens filled in the information, the postal office promised to respond within 30 days. However, the next day they received a call from the courier company, who took the initiative to contact and handle the matter. Their attitude was very good, and they completely lost the feeling of being treated as a "balloon". Because once the complaint is implemented, the courier will be severely punished, and the entire courier company will also be warned!

In an era where everyone is a pickpocket, while enjoying "dismantling" things, sometimes you will encounter annoying "problem couriers (companies)". Today we will talk about how to protect rights in this situation. After all, the annual "Double Eleven Hand-Chopping Festival" is coming soon. Some people may ask: "How can I complain about the courier boy when he works so hard?" What I want to say is that it is the responsibility of the express delivery company to protect the legitimate labor rights of the courier boy, not the responsibility of consumers. Express delivery companies should abide by the Labor Law and other laws and regulations, and provide adequate labor protection to couriers. It is obvious gangster logic to kidnap consumers with the "courier's hard work theory" and make the public tolerate the substandard services of express delivery companies. Of course, this does not mean that we should be picky about the delivery man. Everyone, including us, will inevitably make various small mistakes at work. If the delivery boy corrects them in time, I think most people can still accept it. But if it is a big mistake (such as missing a piece) and the attitude is very bad, then stand up and bravely defend your rights.

Our rights

Express delivery companies have the obligation to deliver our packages safely to us within the specified time. At the same time, they must protect our privacy and cannot open express delivery privately. . I believe everyone is aware of these, so I won’t go into details here. One point I want to emphasize is that according to Article 25 of the latest "Interim Regulations on Express Delivery", "Enterprises operating express delivery business shall deliver express shipments to the agreed receiving address, recipient or the recipient designated by the recipient. And inform the recipient or collection agent to accept the package in person. "It is illegal to drop the express delivery at "Cainiao Station" or "Hive" without consent. Sometimes the collection point is far away, and the courier places it at the collection point without consent, without even notifying you via text message. In this case, we have the right to ask the courier to deliver the goods to your door.