Summary of quarterly work of administration department

Summary of quarterly work of administration department

Improve the quality of service, adhere to the summary and creation in the service process. Below I collected the quarterly work summary of the administrative department, welcome to read!

Summary of quarterly work of the administration department (1) In xxxx, the logistics department was closely surrounded by the leadership of the group. Save cost, improve service and ensure operation? The work goal is to improve the management operation internally and the service quality externally, persist in summing up and creating in the service process, continuously improve the service management level of the logistics department, and basically complete the logistics support tasks according to the requirements of the group.

First, adhere to the business as the center, do a good job in logistics services, and strive to create a good business environment.

Operation is the lifeline of company's business development. As a business support department, the Logistics Department further strengthens the business-centered service concept in xxxx, strengthens communication and coordination with the front-office business departments, actively obtains service demand information, enhances employees' service awareness, completes a number of basic operational guarantees, further improves the quality of logistics services, and contributes to the improvement of the overall operational service level of the company.

1. Further strengthen the maintenance of property facilities and improve the operation standard of service facilities.

In xxxx, the Logistics Department implemented unified management objectives for Shen Chang Store and Shenyang Store, and achieved unified management in terms of work standards and norms. In terms of infrastructure maintenance, in 1 1, investigate all facilities and equipment, re-establish equipment files, unify equipment maintenance plans, implement tracking and inspection progress, and ensure the stable operation of equipment and facilities; For accidents involving property operation, an accident reporting and summarizing system shall be established. When an accident occurs, an accident handling report form shall be filled out, and corresponding requirements shall be put forward for the accident handling process, accident causes and further corrective and preventive measures to reduce the recurrence of the same problem; Implement a multi-level inspection system, including store manager's inspection before opening the store, property manager's inspection, leadership inspection, joint inspection inspection, etc., to ensure the timely discovery and handling of property problems. Up to now, two stores in Shen Chang and Shenyang have found nearly 35,000 property maintenance problems through inspections, all of which have been dealt with in time, maintaining a good level of property operation. While doing a good job in daily operation and maintenance, the Logistics Department has organized 247 renovation projects since xxxx, including 39 Changchun stores 108 and Shenyang stores, which meet the needs of the company's business development.

2. Strengthen environmental order management and create a fresh and comfortable shopping environment.

Good environmental order is the most direct embodiment of customer service. Therefore, the logistics department always regards the construction of environmental order as the focus of daily work. In xxxx, we mainly strengthened our work in the following aspects: First, we strengthened the peripheral sanitation and cleaning work, cleaned the peripheral square bricks regularly, and washed the important parts with clear water every day. In the windy and dusty season, sprinkle water on key plot areas to reduce dust, at the same time increase the circulation density of daily cleaning, keep the cleaning scope on the road, and minimize the impact of the surrounding environment on the hygiene of shopping malls; The second is to actively improve the cleaning methods and comprehensively improve the indoor cleaning quality. The cleaning department actively explores the cleaning and maintenance methods of the ground stone, wall surface, high altitude and other parts that need cleaning. , increase the maintenance frequency of key cleaning parts, and conduct regular and irregular spot checks on cleaning quality to maintain the cleaning requirements for cleaning tools and ensure the improvement of cleaning quality. The third is to pay attention to the temperature adjustment of the store and control the appropriate temperature. In order to better control the temperature in the store, the logistics department installed thermometers in all parts of the store, checked the temperature twice a day in the morning and afternoon, and adjusted the temperature deviation area in time to ensure that the temperature in the store remained constant and there was no error? 1? C. Ensure to provide customers with a clean and comfortable shopping environment.

3. Actively strengthen services and improve employees' service awareness.

What was proposed by the Logistics Department in xxxx? One stop? Service requirements, providing all-weather service for suppliers who handle business in the logistics department; At the same time, I really realized that there is no post division between work and business? The first question responsibility system? All logistics civilian staff can handle all business, and customers who come to the logistics department to handle business need not wait, that is, someone will complete the whole process; The implementation of service complaints telephone publicity, take the initiative to accept service supervision. In order to improve the service quality in an all-round way, the Logistics Department has also formulated the Measures for the Management of Maintenance Complaints Telephone, which records the 24-hour maintenance telephone calls, feeds back the processing results in time, and implements a tracking system for the logistics service requirements of various departments, so that the property manager can know the service effect and service satisfaction on the spot in time, and summarize and deal with the problems in the service in time; Get the service information in time by attending the regular business meeting, so that the logistics department can understand the service demand at the first time and cooperate with it in time; In the specific activities of each company, the logistics department should organize a service coordination meeting to study the service details, ensure the coordination of logistics services in place, and ensure the smooth completion of logistics services.

4. Strengthen the on-site management of supplier counters and implement paid maintenance services.

In xxxx, the logistics department brought the facilities management of counters into the scope of property service management, and implemented a daily inspection system for the sales area of counters. For items that need maintenance, notify the counter to make timely rectification. For those that cannot be rectified as required, the Logistics Department will deal with them in time through paid maintenance to promote the overall business environment of the store. In the maintenance of the supplier's counter, the logistics department insists on? Service oriented? Our leading idea is to provide free maintenance for the counters that can provide materials, and we don't charge labor fees for the counters that provide materials, which is welcomed by suppliers. While doing a good job in the service of the counter stores, the logistics department also strengthened the management of the back area of the counter, conducted regular inspections and inspections of the counter warehouses, found and handled security risks in time, and avoided the occurrence of security problems.

Quarterly Work Summary of the Administration Department (II) The General Affairs Department of Administration and Personnel is a comprehensive management department integrating administration, personnel and general affairs, and the Administration Department is the annual work summary. Administrative management, personnel management and comprehensive logistics management are indispensable parts of the company's orderly and standardized development. In order to improve the management level of the company, unite the strength of the enterprise team and make the enterprise enter a good state of standardized management.

How time flies! ***x is coming to an end!

I came to work in the company on * * * and was appointed as the personnel supervisor. In this work, I made a preliminary plan based on my professional knowledge and years of experience in personnel management, according to the actual situation of the company and my own work. Tell me? Only by managing good people can we manage good things? Therefore, during my own work, on the one hand, I constantly innovate personnel management according to the actual situation of the company, on the other hand, I still carry out personnel management seriously and practically with my own preliminary plan. First of all, I thoroughly drafted the relevant documents of personnel management, and gradually improved them according to the relevant rules and regulations of the company and the actual situation of the company. Finally, I had a set of basic standardized personnel management rules and regulations.

At the end of September, due to the personnel adjustment of the company, he was promoted from X to the manager (agent) of this department, taking over the administrative, personnel, office and general logistics affairs in an all-round way. Under the care, support and guidance of the superior leaders, with the cooperation of all departments, and according to the company's principles and policies, the work characteristics of the administrative, personnel and general affairs departments are: doing daily external and internal work well, further improving work efficiency and ensuring the normal operation of all work; Further strengthen various services to provide thoughtful and efficient logistics support services for production and operation; Reserve and innovate human resource management to provide dynamic support for the company's development, production and operation; Strengthen system implementation, etc. As the department manager (representative) since xx, they all work around the above ideas. Strive to serve the production and operation, and timely adjust the management ideas such as recruitment, employment management and logistics support.

In retrospect, the company accompanied me through a very important stage in my life and let me know a lot. The support and care of the leaders made me understand the warmth of the world. Here, I would like to express my heartfelt thanks to the company leaders and all my colleagues! With your help and understanding, I can be more handy in my work. With your help, I can make the company develop in by going up one flight of stairs and complete various tasks better. Its summary report

I. Personnel management

1. Complete the relevant documents and materials of personnel management, and gradually improve and distribute them to all departments according to the development of the company; Revise and improve the documents issued by the company and various departments, and sign and issue them; Explain and supervise the implementation of published documents by all departments, and further guide the implementation.

2. Establish, improve and standardize personnel file management (new entry, resignation, transfer and upgrade).

(1), archive the existing personnel, and now the employee files are complete.

(2) Files of all departments and personnel shall be filed in groups to facilitate work operation, verification, transmission and management.

(3), handle the company's new entry, resignation, transfer and other procedures; Classify and file the resignation, resignation and medical retirement of the resigned personnel for easy verification; At the same time, do a good job in keeping files and materials such as personnel transfer and promotion, and send the information of new employees, resigned employees and transferred employees to the finance department at the end of the month.

(4) The person in charge of each department makes statistics on the on-the-job personnel every month, and makes statistics and checks on the resigned personnel, newly hired personnel and transferred personnel, so as to facilitate the inquiry and settlement management of departments, personnel and finance, and strengthen the management of human resources.

5], timely do a good job of collecting, sorting and archiving archival materials.

3. Personnel recruitment.

(1), added by the pass personnel of each department.

(2) According to the actual needs of department personnel, reasonably recruit employees and equip each position; Through a series of practical measures such as widely publishing recruitment information, online recruitment and fixed-point recruitment, we have achieved fruitful results.

4. Staff accommodation. Make statistics on employees' accommodation every month, and report the list of employees living abroad to the finance department, and give housing subsidies according to the relevant rules and regulations of the company.

5. Strict labor discipline.

(1), strengthen attendance management, with the help of the whole company, master the commuting time and standardize the attendance system.

(2) Implement the responsibility of strict attendance system.

(3) Strengthen the management of leave (rest) system and issuance of bills, and resolutely verify and deal with those who fail to perform leave (rest) procedures or leave their posts without authorization. On the one hand, it maintains the seriousness of the attendance system, on the other hand, it stimulates the enthusiasm of employees, thus greatly improving the company's work style.

6. Do a good job in daily work, including: verification and review of excellent employees, salary, promotion and transfer; Check and verify the handling and replacement of work cards.

7. Monthly personnel statistics. Summarize the number of people in each department of the company every month and comment on new employees, resigned employees and transferred employees.

8. Collect information, develop and reserve human resources files, and improve office efficiency.

Two. Administration, office and general affairs

1, carry out the instructions of the company leaders. Do a good job of communication between superiors and subordinates, report the situation to the leaders in a timely manner and feedback information; Do a good job of mutual cooperation and comprehensive coordination among various departments; Supervise and inspect all work and plans.

2, according to the leadership intention, draft relevant rules and regulations, work plan and other manuscripts. Responsible for the handling, receiving and dispatching, registration, circulation and instructions of the company's letters; Do a good job in the notification, review, transmission, supervision and inspection of company documents. Strengthen the management of office documents and archives. In the process of sending and receiving documents, the documents issued will be delivered to relevant departments in time, which provides a strong guarantee for the company to implement the spirit of superiors and complete tasks on time; At the same time, file management should be orderly and serve the company at any time; Strengthen the drafting and printing of written materials, which can be completed according to the specified time and content requirements.

3. Assist company leaders, improve and formulate company rules and regulations, and implement them.

4. Strengthen communication: solve problems face to face with employees, make employees work according to rules and regulations, and make them understand and support logistics work, and achieve good results, and pay attention to the improvement of logistics quality.

5, can perform their duties well, improve efficiency.

6. Supervision, management and inspection: every day, the environmental sanitation, fire fighting and discipline inspection work of all departments of the company will be handled on the spot if there is any abnormality. Inform the person in charge of the relevant department in time to deal with all kinds of undesirable phenomena such as violation of discipline and discipline found in the inspection; Strengthen management and improve the company's logistics services; Earnestly collect information, comprehensively and accurately understand and master the development of all aspects of work, analyze the problems existing in the work, sum up work experience, and report to the company in time, so that the company's superiors can comprehensively and accurately understand and master the actual situation of recent work and make correct decisions to solve problems.

7. Management of office materials and work clothes in stock: the office materials used by all departments of the company are counted and classified and stored in the computer to ensure the safety of materials; Responsible for the management, maintenance and maintenance of office facilities of the company. Including the procurement, distribution, storage, use registration and maintenance of the company's materials; And perform the inspection function, carefully handle the strict control and management of office supplies, warehousing and picking. Handle the handover and storage management of stock work clothes.

8. Manage the daily administration, personnel and office affairs of the company and assist the daily work of the general manager's office.

9, the company general affairs, do a good job in logistics.

10. Sort out, record and sort out the meeting minutes of the company's office and production meetings, and issue documents according to the meeting decision as needed.

1 1. Receive visiting customers, adhere to work requirements, warmly receive visiting customers, and listen carefully to the problems, requirements and suggestions reflected by visiting customers.

12, supervision and management of security guards and drivers. Review and consult all kinds of problems, daily work and reimbursement forms reflected by kitchen employees, security guards and drivers, and handle abnormalities.

13, various forms of company management.

14, complete other tasks assigned by superiors, and finish them on time and with good quality.

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