Responsibilities of clerk in room service center

Responsibilities of clerk in room service center

Job responsibilities refer to the job content required by a post and the scope of responsibilities that should be undertaken. Below, I will share the responsibilities of the clerk in the room service center, hoping to help you!

Management Relationship: Direct Supervisor-Housekeeping Floor Supervisor

Responsibilities: responsible for uploading and publishing all external and internal information of housekeeping department; Responsible for the control, statistics and inspection of room conditions; Responsible for filing all kinds of documents. Specific content:

1, obey the work arrangement of the room supervisor.

2. Be responsible for mastering the guest room status, prepare the guest room status table regularly every day, and notify the guest room floor. Check the room status with the front desk regularly, find out the reason if there is any room status discrepancy, and report to the department leader in time.

3, responsible for answering the guest phone and master the guest information, and timely notify the waiter and relevant departments to provide services as needed, and make records.

4. Responsible for information communication with other departments of the hotel, timely and accurately record and inform guests of check-in and check-out information, and do a good job of recording and conveying the room number of the arrival team.

5. Do a good job in collecting all kinds of information and accumulating data, accurately answer guests' inquiries, and take the initiative to do a good job in customer service.

6. Responsible for the management and reception of all the keys in the guest room.

7. Be responsible for registering, keeping and handling all kinds of picked-up items and items left by guests.

8. Be responsible for department attendance and meal card statistics, and receive employees' salaries, bonuses, subsidies and labor insurance.

9, responsible for the statistics of the daily floor staff's specific arrangements and off-duty.

10, master the arrival and departure of VIP and administrative guests, and inform the floor to prepare various gifts and items according to the requirements of room layout.

1 1. Grasp the usage of each meeting room and the reservation of the meeting list, notify relevant positions to arrange the meeting room according to the requirements of the reservation list, and do a good job in meeting reception.

12, do a good job in the daily cleaning of the room service center, keep it clean and tidy, and put things in order.

13, responsible for the classification, filing and registration of all kinds of documents, forms and documents in housekeeping department.

14, responsible for the inspection and maintenance of computers, telephones and other equipment and facilities in the room service center.

15, responsible for the management and disinfection of all kinds of articles and equipment provided by the room service center for guests.

16. Be responsible for the registration, distribution and inventory of guest room consumer goods and drinks, and regularly check expired consumer goods and drinks.

17, carefully and in detail record the matters on duty that day, make a good record of hand-over and report to the supervisor.

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